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LastMohikaner
LastMohikaner
Inspiring
March 26, 2021
Solved

Oculus app not working / black window / rendering?

Hi guys,

I was trying to install the PC App today. The installation worked quite fine. The moment when the VR says to establish the link in the VR and the rest have to be done on the Computer, my Oculus App starts.


This is how it looks like: https://imgur.com/z4qgqiZ

I've updated the NVidia graphics driver and repaired the Oculus app. What else can I do? My firewall is off and there is no Virus Defender installed, the active Virus control from Windows is off.

Thanks

EDIT: Reddit Thread with official oculus support statement: https://www.reddit.com/r/oculus/comments/mdhl4q/grey_screen_indefinitely_during_software_setup/

EDIT2: Use Oculus Tray Tool to restart or kill the service, works fine for me, while troubleshooting back and forth.
Download Link here: https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/

EDIT 3: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

      LastMohikaner
      LastMohikanerAnswer
      Inspiring
      March 26, 2021

      We have a solution guys. Strikekat from discord posted a zipped file to downgrade the client version and it works!

      1. You will need to download this file: https://drive.google.com/file/d/1dprJ7QxIzyzb4jZC-H-fQ_sRzOVCFA62/viewI have downloaded it myself, its around 580MB.
      2. Then, use something like Oculus Tray Icon (https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/) to kill the oculus service.
      3. Then replace the files in your C:\Program Files\Oculus\Support folder with those from the zipped file and voila!
      4. After that, restart oculus app and it should work.
      5. After the full setup process, you might need to uninstall and install it again to have the latest version! But then it should work properly!


      EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

       

      Discord Group: https://discord.gg/VqWGGNBTzk


      Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg

      Thanks again to StrikeKat!


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      158 replies

      Show previous replies
      ahandfulofjoe
      New Participant
      March 26, 2021

      Same problem here too. Quest 2 arrived last night, set up fine standalone on Wifi, but cannot connect it to the PC - the app allows me to select my profile picture, confirms it, then goes to a grey/black window forever. Only way out is to kill it in task manager. I've logged a ticket, as I suspect others have too. 

        ahandfulofjoe
        New Participant
        March 26, 2021

        Also the process stated above of Safe Mode, uninstall, delete folders etc. didn't help for me. It just meant I had to download the 5GB installer again to get the same result.

          AlastorTherion
          New Participant
          March 26, 2021

          Yep, same problem on my end. It shows a grey screen after setting up the profile picture.

          robpicton85
          Participant
          March 26, 2021

          i have removed and reinstalled 3 times so obv it is a problem with the app. They better pull thier finger out and sort it as they will have a lot of unhappy customers coming thier way.

            LastMohikaner
            LastMohikanerAuthor
            Inspiring
            March 26, 2021

            What I did until now:
            Run and Install as Administrator
            Clean everything in the safe mode and reinstall

            Tried to repair the installation

            Updated all drivers

            TRied to downgrade my Nvidia drivers to the December Ver

            Disabled firewall and all the possible other antivirus settings in Win

            Played with Energy Saving Options etc

            Kill and restart the OVRServices in the TaskManager
            Reinstalling the game probably 10-15 times (lucky me I have a 250MBit download speed, thinking to upgrade to 1Gig lol)

            I installed the app on my business lenovo laptop - same issue!


            BTW I can see a lot of errors in the AutoAnalysis log file

            MrSwiffles
            New Participant
            March 26, 2021

            i was having this issue as well all last night I'm glad i finally found a thread of others with this i thought i was alone, does anyone know how to get it to work if tried a lot of way to try and get it worked even uninstalled to give it an over excessive amount of storage on the drive i had it on

              Darknightwo
              Participant
              March 26, 2021

              Unfortunately no fix yet. Like it was stated before earlier in the forum, oculus did post on reddit that they are working on it. They request that you file a support ticket and attach your logs to it if possible to help them solve the issue.

              Deagarys
              Participant
              March 26, 2021

              Having the exact same issue!

              M3lonade
              New Participant
              March 26, 2021

              Having the same issue. Just got my Quest 2 and I tried all of the solutions, none worked

              SubwooferAlbert
              New Participant
              March 26, 2021

              Same issue over here

              Anonymous
              March 26, 2021

              I have the same problem

              JaltsJuh
              New Participant
              March 26, 2021

              Has anyone tried connecting the oculus vr-glasses and start playing Steam vr-games. Do they work?

              I don't know if the drivers have been installed in my pc, so I don't want to try that yet.

              M3lonade
              New Participant
              March 26, 2021

              You have to have the desktop app downloaded for that 😕

                Anonymous
                March 26, 2021

                Same issue. Submitted ticket with logs. Quite unfortunate how this shoddy single sign on with facebook is preventing customers from using a product, basically a paperweight for folks that want to use link.

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