Inspiring

Solved

Oculus app not working / black window / rendering?

158 replies
103078 views

Hi guys,

I was trying to install the PC App today. The installation worked quite fine. The moment when the VR says to establish the link in the VR and the rest have to be done on the Computer, my Oculus App starts.

This is how it looks like: https://imgur.com/z4qgqiZ

I've updated the NVidia graphics driver and repaired the Oculus app. What else can I do? My firewall is off and there is no Virus Defender installed, the active Virus control from Windows is off.

Thanks

EDIT: Reddit Thread with official oculus support statement: https://www.reddit.com/r/oculus/comments/mdhl4q/grey_screen_indefinitely_during_software_setup/

EDIT2: Use Oculus Tray Tool to restart or kill the service, works fine for me, while troubleshooting back and forth.
Download Link here: https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/

EDIT 3: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

LastMohikanerAnswer

Inspiring

We have a solution guys. Strikekat from discord posted a zipped file to downgrade the client version and it works!

You will need to download this file: https://drive.google.com/file/d/1dprJ7QxIzyzb4jZC-H-fQ_sRzOVCFA62/viewI have downloaded it myself, its around 580MB.
Then, use something like Oculus Tray Icon (https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/) to kill the oculus service.
Then replace the files in your C:\Program Files\Oculus\Support folder with those from the zipped file and voila!
After that, restart oculus app and it should work.
After the full setup process, you might need to uninstall and install it again to have the latest version! But then it should work properly!

EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

Discord Group: https://discord.gg/VqWGGNBTzk

Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg

Thanks again to StrikeKat!

Show previous replies

S

Smashing13

New Participant

Having exactly the semae issue, did any issue has been recorded ?

R

robpicton85

Participant

Found this from 2019 where the user was getting a grey screen in the app and support sent this below. Unfortunately I'm away from pc at the min so cant try it yet but would be good to know if it works.

let me know if this solves it

F

FaZeM6LK

Participant

I tried it doesn't work 😞

G

Geekice

New Participant

I have the same problem

T

typicallizard

New Participant

I hope that they fix it, I got my rift s this morning and I already bought the games but the app is still not working.

I have tried every method but nothing fixed it 💔

G

Geekice

New Participant

I think it is a server or application problem. We can only wait.

T

typicallizard

New Participant

We have nothing to do except waiting

E

Elisback

New Participant

Meee too my first vr headset and boom right up in my ass gald im not the only one

C

crrl

Up and Coming

Same issue totaly pissed of i have been updating softwares windows took me like 3 hours or more literaly VR set just came to my door and i get to have this issue....

C

coobizm

New Participant

I have a similar problem (well, to solve it, I even completely reinstalled the system. I had to remove all the working software. I tried different Facebook accounts. I thought it was just my problem. But as it turned out, I’m not the only one. In the end, I spent 8 hours solving the problem, and to no avail ((