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LastMohikaner
LastMohikaner
Inspiring
March 26, 2021
Solved

Oculus app not working / black window / rendering?

Hi guys,

I was trying to install the PC App today. The installation worked quite fine. The moment when the VR says to establish the link in the VR and the rest have to be done on the Computer, my Oculus App starts.


This is how it looks like: https://imgur.com/z4qgqiZ

I've updated the NVidia graphics driver and repaired the Oculus app. What else can I do? My firewall is off and there is no Virus Defender installed, the active Virus control from Windows is off.

Thanks

EDIT: Reddit Thread with official oculus support statement: https://www.reddit.com/r/oculus/comments/mdhl4q/grey_screen_indefinitely_during_software_setup/

EDIT2: Use Oculus Tray Tool to restart or kill the service, works fine for me, while troubleshooting back and forth.
Download Link here: https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/

EDIT 3: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

      LastMohikaner
      LastMohikanerAnswer
      Inspiring
      March 26, 2021

      We have a solution guys. Strikekat from discord posted a zipped file to downgrade the client version and it works!

      1. You will need to download this file: https://drive.google.com/file/d/1dprJ7QxIzyzb4jZC-H-fQ_sRzOVCFA62/viewI have downloaded it myself, its around 580MB.
      2. Then, use something like Oculus Tray Icon (https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/) to kill the oculus service.
      3. Then replace the files in your C:\Program Files\Oculus\Support folder with those from the zipped file and voila!
      4. After that, restart oculus app and it should work.
      5. After the full setup process, you might need to uninstall and install it again to have the latest version! But then it should work properly!


      EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

       

      Discord Group: https://discord.gg/VqWGGNBTzk


      Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg

      Thanks again to StrikeKat!


      View in thread

      158 replies

      Show previous replies
      Elisback
      New Participant
      March 26, 2021

      crrrl do u want to creat the discord

       

      Darknightwo
      Participant
      March 26, 2021

      For those interested in a discord to keep in touch about this issue.

      https://discord.gg/VqWGGNBTzk

      Greyfax
      New Participant
      March 26, 2021

      One more impacted by this issue

      Mrlazy420
      Participant
      March 26, 2021

      Still no fix? I don't think its possible to fix until oculus fixes it on their end.

      LastMohikaner
      LastMohikanerAuthorAnswer
      Inspiring
      March 26, 2021

      We have a solution guys. Strikekat from discord posted a zipped file to downgrade the client version and it works!

      1. You will need to download this file: https://drive.google.com/file/d/1dprJ7QxIzyzb4jZC-H-fQ_sRzOVCFA62/viewI have downloaded it myself, its around 580MB.
      2. Then, use something like Oculus Tray Icon (https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/) to kill the oculus service.
      3. Then replace the files in your C:\Program Files\Oculus\Support folder with those from the zipped file and voila!
      4. After that, restart oculus app and it should work.
      5. After the full setup process, you might need to uninstall and install it again to have the latest version! But then it should work properly!


      EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

       

      Discord Group: https://discord.gg/VqWGGNBTzk


      Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg

      Thanks again to StrikeKat!


        Deagarys
        Participant
        March 26, 2021

        This solution works! We figured it out on discord! Thanks everyone for their effort!

          Greyfax
          New Participant
          March 26, 2021

          In the logs of the Oculus service, I see this error message: FBNS Manager Token verification timed out, attempting to register again.

          And then it loops

          Spare16
          New Participant
          March 26, 2021

          But this does not work with SteamVR it tells me to update my oculus software.

          Or is there a workaround too?

            LastMohikaner
            LastMohikanerAuthor
            Inspiring
            March 26, 2021

            Please read - I said, after the replacing and setting up - Uninstall everything and reinstall the app again.

              Anonymous
              March 26, 2021

              Just got it, thank you for the help!

              JackXd3
              New Participant
              March 26, 2021

              I couldn't install any games so I uninstalled the app and tried to reinstall. Now I can't even install it.

              Anyone else the same?

              Greyfax
              New Participant
              March 26, 2021

              yes ! it's working

              Pxrlas
              New Participant
              March 26, 2021

              What do i need to do with the Rar file? Like do i have to convert it into a zip or other files, or do i just put it straight into the support folder?

              Show more replies
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