Troubleshooting

Hi All,I have the Meta AI glasses and I am experiencing a power issue where they do not charge and do not turn on. I need to send them in for replacements, but I cannot factory reset them as they don’t turn on or charge. Any recommendations on how to do this? thank you!

My HSTNs recently stopped working properly.When in the case they show in the app as having a charge but when I remove them they do not turn on.  The case battery status does not show even with the glasses in it.  I have tried the reset by holding the capture button and switching them on but there is no indication of anything.  No LED light or anything.  The case reset also does not seem to work.I have also tried a factory reset on the case with no effect.  I have unpaired my glasses from my phone and now cannot get them to re-pair with my phone.  As of this moment, I have no functionality to my glasses or my case as the case does was not giving my phone a status either.

the description on the app and website to factory reset won't work, I cannot even reconnect the case with bluetooth, the case still shows a free light and has gone white when I tried to reset but the Bluetooth doesn't work, the original issue with my glasses were speakers weren't working correctly.

tenho quase dois meses de uso com o Oakley meta, e nos últimos dias venho enfrentando bugs e de bateria, reinicializações aleatórias, bug do nível real de bateria, desde baixo desempenho GRITANTE de bateria 

I setup my Ray-Ban Wayfarer Gen 2 glasses with my iPhone and I am stuck on the Phone setup. I have the meta AI app on an iphone and just paired my meta wayfarer glasses. I was able to setup everything except in the communication section of the app, there's the "phone" section, when I click on "connect" under the Phone setting, it says "set up messaging". I opened my phone Settings and tapped on Bluetooth, I turned on "Show message notifications" and "Sync Contacts" like it asked me to. I then retuned to the meta AI app and clicked continue. It just pops up and says "turn on bluetooth settings" again. I tried unpairing and re-pairing but the same issue is happening. The app and the glasses have the latest software and I also rebooted my phone.

Hello, I'm new here. I have the Meta Gen 2 Skylar glasses, purchased October 2025.Starting this morning, the AI interface is not responding to questions.If I say "Hey Meta, what's the weather?" the wake sound plays, and the light blinks, but I don't hear anything. If I go back and say "Hey Meta, I can't hear you," it repeats the answer to my question, clear as day. If I don't say that, it never responds and I don't hear anything.Regular audio, like from music or social media plays normally.I have tried hard restart, unpair/repair, uninstall/reinstall the Meta app, recycling the Bluetooth connection, and factory resetting the glasses. None of these have worked. Does anyone have any suggestions? I've also tried looking up warranty information but it is like a needle in a haystack trying to get started on a claim.

Hello, I use Ray-Ban Meta glasses. In my app there is no option to enable the watermark “Made with Meta Ray-Ban”. Please tell me if this feature is unavailable in my region/account or how to enable it.

Hi, I can't hear anything from the left earbud on my Meta Oakley headphones. I've already tried a reset and a factory reset, but nothing has worked. Can you help me?

I see this is a very well known topic , outstanding for at least the last two months and apparently not solved yet : for the cost and the brand reputation this experience is just unacceptable and deeply amateurish I kindly ask Meta’s brains to provide us with an official statement and help in addressing this annoying problem when I try to connect Meta AI app to either Garmin or Strava the process get stuck in a blank pageI posted several comments in other threads , I tried to contact meta customer support (but I Learned that can only manage issue for products purchased at the Meta Store…and routed me to Oakley customer support…this is incredible), so far no reaction (must be for the Xmas break …I hope)Please, I kindly ask if someone from the community managed to solve this or if Meta can tell how to do (please not like I read somewhere “to unpair and pair again the glasses: it doesn’t work with me)

Last night i used my glasses in the car on a call totally fine, put them on charge and im pretty sure they did an update. Today i go to use them. the RHS speaker is not working, the left, plays the "beeps and tones" totally fine, like the boot sound the 'hay meta' response sound ect, but any speaking is crackly like the sound a broken speaker makes. I have done a hard reboot and a factory resetStill same issue.also when i call myself, and answer the call (other phone) my voice on the other end now sounds like a robot,  and on my glasses i just cant hear anything but some static crackles. 'It feels' like a firmware or software bug and i cant find a way to re-flash them other than the factory reset.. 

My nearly new Meta Wayfarer 2’s has complete lost all audio on the RHS. Everything else works perfectly, and despite numerous factory resets. No amount of DIY “fixes” have worked. I need help to identify if this is a hardware or software issue.

my glasses stopped taking videos and photos. they didn't fall. they just stopped taking photos. who has this problem? I've already reset them in various ways

Here in uk with vangaurds and some glitches. The meta comes with a standard robot sounding english. I liked it. But it auto changes to 1 of 3 available in the uk. 3 of which are dreadfull. The option for the original voice is not in any country list.    Its not available in any the english speaking countrys for voices. Also overlays. Everything on my phone and watch is imperial(mph) samsung s24 yet meta keep over layying photos and videos in metric(kph). And some people have it full other way around. There dont seem to be a option in the glasses software rather than it seems to do as it please with android.Any ideas

I ordered AI Ray Ban Glasses 4/21 and they will not ship until 5/20 ????!!!!! Is that typical ????

 Meta, we need answers on Meta glasses feature availability I paid the full premium price for Meta glasses, but the full features are not available in my country, Trinidad and Tobago. Key functions that were advertised, including Meta AI, voice features, and live translation, are restricted or missing here. Why must customers outside the US pay the same premium cost for a limited device? Right now, without these features, the Meta glasses offer no better value than much cheaper alternatives. Meta, please address this publicly:  Do you intend to provide a software update with full feature support for Trinidad and Tobago and other unsupported regions? If yes, what is the timeline?  If full features will not be made available, will you refund customers who purchased under the expectation of full functionality? Premium price should mean premium experience, regardless of geography. Customers deserve transparency and fair treatment. #MetaGlas

I bought myself the meta wayfarers and my gf the meta HTSN. We both have different smartphones, (Samsung and Xiaomi). Both cant play any of the videos shot on the glasses in the app, a workaround of sending ourselves the video through whatsapp works (sometimes). It never has a thumbnail, and it either plays at a low framerate, or it plays once, and then every time after the first a message pops up saying the video is not supported. On many forums and discussions I see meta blaming the smartphones because they "dont support the codec" but even VLC for android cant play the video's. And our phones both play the H.265 codec videos from DJI fly perfectly. So its not a codec issue. The only reliable way to play the video's so far has been to upload them to google photos and open then download it to a computer and view it fromm there. What is this issue? I have seen this issue brought up online for 2 years, and still no ACTUAL solution. Especially due to whatsapp sometimes playing

I saw Facebook Popup of a Woman Fishing so I took A Sceen Shot and Ran The Information through Google Search based on The Picture, Then Researched it Through Meta Ai,Chatgpt or Qwen Ai, it seemed very Useful but i don't know if The Meta Ray Ban Glasses can do it because i don't have a Pair! I was going to add a Picture but haven't figured out how to do it!Got you, Eric. Here’s the short version for the forum + what the forum actually is. ### *1. Short draft for Meta Community Forum* *Title:* Feature Request: Fish Species ID Mode for Ray-Ban Meta Glasses + Meta AI *Post body:*Hi Meta Team and Community, Recreational fishing posts are getting flagged incorrectly as “Cybersecurity” violations when they contain terms like GPS, depth, frequency, or sonar. These are standard fishing electronics, not hacking threats. My April 21 share of public Mutton Snapper info was removed despite being purely educational. Feature request: Add a “Fish ID Mode” to Ray-Ban Meta glass

Hello Meta Team,​I am Deaf and I love using the Meta Ray-Ban display glasses! The live captioning feature is a game-changer for me because it allows me to follow conversations in real time.​However, there is one major barrier: because I cannot use my voice to say "Hey Meta," I cannot easily interact with the AI. I would like to suggest adding a "Handwriting" input feature. Being able to write a question or command on a surface and have the glasses recognize it would be a huge improvement for the Deaf community.​Thank you for making such an impactful product! 

How does a person go about locating the charging case?

when I put on the meta glasses there is a little noise which is completely normal but 20 to 30 seconds later the noise comes back and cuts my music and it starts again several times intermittently

Major bug in the Ray-Ban Meta + WhatsApp integration in Brazil. What works:WhatsApp voice/video calls using the glasses - 100% ok"Hey Meta, send a voice message to on WhatsApp" with the app closed - 100% ok[contact] What DOESN'T work:With the WhatsApp app open in the foreground, when I hold the button to record audio, the glasses beep, it shows as if it's recording, but the audio comes out muted. Zero sound in the message. How to reproduce:Pair Ray-Ban Meta with Android phoneOpen a WhatsApp chatHold the audio record buttonResult: beep plays, records silence, it's not working as it was supposed to. Impact:Makes it impossible to use the glasses as true "hands-free". If I need to send a voice note, I have to close WhatsApp and use a voice command, or grab my phone. Meanwhile calls work perfectly in the same scenario. Device:Ray-Ban Meta 2nd gen | Android [your version] | WhatsApp v | Meta AI app v | Glasses firmware v[version] Since both products are from Met

I ordered a pair of Gen 2 prescription Meta glasses with transition lenses and anti glare coating. This was reflected in my confirmation email. I received glasses with the correct prescription, but no transitions (or, I assume, the anti glare coating).When I go to the order details page under my account, it does not reflect that I ordered transition lenses. And the support chat insists that I did not order them.Has anyone else experienced this issue?

My Rayban ai glasses hinge came out and the adhesive failed. It is a known issue with these glasses and have been warrantied out when doing a search on google. My glasses were under 30 days old and I purchased extra warranty through meta. They denied my warranty and claimed I’d have to pay 60$ for a new pair. They have since denied my serial number and warranty so I am now stuck with the glasses and cannot contact anyone about the matter. 

Hi,I picked up an Oakley hstn. 24 hours it worked perfect, so I go ahead and order prescription lens for the hstn. Next 48 hrs, the hstn refuse to charge in the box. Doesn't even force restart. The case shows as full (green light). But other than that, the hstn are nothing but a chunk of plastic on my face. What do I do once the battery drains out completely ? Keep the glasses or chuck them ? The sad part is, in the period that the hstn worked well, I went ahead and ordered a pair of oakley Vanguard too. Hope those dont turn into  a bad joke on me too. 

Hello, I've had my glasses about 6 months. Recently they've started disconnecting and reconnecting randomly