Troubleshooting

Hola soy de España y estoy intentando vincular las gafas de Oakley Vanguard con Garmin y al conectar con Garmin se queda la pantalla en blanco sin poder continuar. He realizado todos los ajustes de instalar y desistalar las app y no se soluciona. Por lo que estoy leyendo en foros este problema es común y en diferentes países. ¿Que solución me podéis dar? 

As other have reported there is an issue getting the Meta AI app to connect to Garmin.Got excactly the same issue as reported here: Oakley Meta Vanguard can't connect to Garmin from Meta AI | Meta Community Forums - 1350499--I'm using an iPhone and have the following issue trying to connect my Meta AI app to Garmin Connect. Starting in the Meta AI app:Open Devices -> Vanguard -> App connectionsSelect GarminPress "Connect Garmin"Press "Yes, allow" on "Allow connection to Garmin?" screenThis open the Garmin Connect app on a "Meta AI" screenPress "Agree" on "Connect with Meta AI?" formThis opens a link to facebook.com in Safari. I'm not sure what the full link is.What appears is my facebook feed, with a callout box at the bottom of the page reading "The link you followed may be broken, or the page may have been removed"--Have tried to delete and reinstall the Meta app 2 times. Same error. No change. Tried to mess around with language settings as I'm on Norwegian settings for

I bought my Oakley Meta Vanguard in London Saturday 13th. I have tried multiple times via Meta AI app to link to Garmin and Strava. Just doesnt work. Press the link button then screen goes white.Ive deleted and reinstalled apps loads. My watch is a Fenix 8 so fully compatable.Further my Apple Health and Apple Music linked no troubleI'm ready to throw them back at Oakley for a refund later this weekend 

request cannot be completed until further action. We noticed something unusual and for your security. This request cannot be complete. Please find a bill to get your case reviewed.how can I make a appeal 

Hi, I tried to connect Garmin and Strava to the Meta AI app and it does not work. After consenting, a white screen appears and nothing else happens.I tried resetting my glasses and reinstalling the Meta AI app but these did not work.These glasses were a Christmas gift and it is a very disappointing experience given the price. Equally the customer service experience is poor. I saw this issue is widespread with no clear fix. Please can someone from Meta advise on how I resolve this issue so I can use the glasses for the intended functionalities.Thanks

Does anyone know of a fix to my Meta Raybans disconnecting when I OPEN the arms? Once I close the arms then it will re-connect automatically. I've tried force restart, factory settings, turned off wear detection, updated to 21.0, un-paired and re-paired and powered on/off. This happened to 2 days ago. These Meta glasses are GARBAGE! Nothing but problems since day one! 

I just bought my HSTN and updated to v.21 but I can’t find the quick connect to assign a contact on my touchpad settings. Only Apple Music, conversation focus, and meta AI are the options. 

Hi, I have the Skyler 0036 gen 2, and I can't find the option to quick connect, I have the newest iOS in the iPhone, I've tried a lot; like factory reset and uninstalling the app, how can I solve this

Meta Rayban says low battery after making 1 video on a full charge. After fully charged my Meta Rayban G1 I use the voice commend to make a video and after the video is done the glass says low battery and will not make another video or take a picture. If i turn the power button off and on again I can make another video or picture but then it says low battery and need to charge again. i have to repeat the process to make videos. I did hard reset, factory reset and same issue. Any solutions?

My iPhone cannot use Meta AI.I tried restarting my phone and reinstalling the software, but every time I want to set up my glasses, the app always gets stuck on a white screen

I can't get the to tell me which firmware version I have. I have both the RayBans and Oakleys. The META AI says to check the app to see the firmware version, but it's not there. Then it tells me it cannot say what the firmware is. I keep asking and one response "It's not important what the firmware is, just use your glasses." Yes, literally. Then I ask again, and it says it cannot tell me and to check the app. So I ask again and it says v11,  and I ask how can I upgrade to v21 and it says click update. But update says the glasses are up to date. Basically, this doesn't work. There are a LOT of claims by META about these glasses and they have only been basic cameras and speakers for me. NOTHING ELSE. I paid $500 twice to wear cameras on my head. Amazing. 

So in frustration, I sat in my car at 1AM to try and figure out this BS update that ruined the glasses feature that EVERYONE LOVED!Here’s my work around. META if you’re watching, attention, pay attention to this. For IOS 26.2 users (most recent update) While your in the car connected to CarplaySettings -Bluetooth -Click the i next to your Ray-Bans-Click Disconnect -Your metas should make a sound to acknowledge it’s disconnected from your phoneThen you can play music and record at the same time. -Youll most likely have to repeat the process every time you get in your car until Meta gets their ish together.Thanks everyone! Hope this helps!  Video tutorial:https://www.instagram.com/reel/DSkBACzCTSK/?igsh=Z29pN3YyNnVicW9x 

Have the meta-display glasses and wore them while driving. Noticed music coming through Android auto and car speakers kept stopping and starting. Double tapping the fingers to wake the glasses helped a little. Is there a way, without having to turn the glasses off to allow my phone music to play through Android auto and car vs glasses. I'm sure I could turn off music/audio in Bluetooth settings but there are times when I listen to music through glasses outside of the car. 

My Oakley Meta glasses respond to “Hey Meta AI” (LED/gesture confirms response), pairing works, microphones work, but there is no audio output at all — no AI voice, no shutter sound, no system sounds.This started immediately after the battery fully drained overnight. Charging completed normally, but audio never recovered.This appears to be a hardware audio failure after deep battery discharge. I have already tried restarting, re-pairing, updating, and charging fully.

I just purchased the Oakley Meta Vanguard and the Oakley Meta Hosten. Both of them stay connected to my phones Bluetooth even when the arms are closed and then they both interfere with each other on the meta app. I’ve tried the trouble shooting like doing a power reset and they still stay connected. These are brand new. Is it a glitch with the new IPhone IOS? I’m using a IPhone 17 Pro

I have bee using the Vanguard Oakley regularly. I have found a noticeable bugs/improvements:The integration with Garmin is great but during long rides if you take off your glasses (i dont even close them) the autocapture ends and when you start riding again a "new" autocapute starts. So at the end you end up with multiples sets of autocaptures and there is no way to create one video showing the complete ride. What is the best way to report this to make sure someone takes a closer lookThanks.

No matter what I do , I can’t get my mic to sound clear.  When I talk to people they are always telling me I’m breaking up.  The hole is clear, I’ve reset the glasses, unpaired, toggle switches on and off but they keep doing it.  Anyone else have this issue? If so what did you do? Any help would be greatly appreciated. 

When I drive before the update,  I can play music CarPlay and record at the same time. Now it pauses the music. Also when I picked the one press default to take videos, when I put it in the case and use it again, reverts back to taking a photo. It’s so frustrating. The previous version was way better.Meta please fix asap. It’s unusable and annoying. I don’t even want to use this anymore.  anyone else having this same issue? I read one person is also having this issue so far. 

Hi, I have a problem with battery life. It woks like 20 mins and all what is using battery is turned off. Do you have any advice, please?

My login always worked with GooglePlay. Since Juli it does not. I already talked with Luxottica, they have no solution since it's a digital problem. With all new installations and resetting the META to factory settings I even have no history. The only app which knows about my connection with the glasses is my WhatsApp.I realized I could no longer log in when I could no longer see my vacation photos. I deleted the app and couldn't login anymore. Since then I tryed out with all my emails. Noting.Help, please.Oh, yes, and I was looking, if GooglePlay has any login data. Does not. I'm 200% sure I did not log off.

Hey. Hope someone can helpin the MetaAI app I am connected to all the apps as I’m supposed to do, however nothing works. Apple Health has all the right permissions but can’t tell me anything I ask it. Shazam is connected but keeps saying please connect in the meta aI app.  My celebrity voices have disappeared to name a few problems. I have factory reset and deleted and reinstalled the app but nothing works. Thanks for any help you may be able to offer. 

The sensor needs the option to switch between portrait and landscape filming.The Ray-Ban Meta (Gen 2) are incredible, stylish, smart, and genuinely useful but adding landscape filming capability would elevate them from great to revolutionary.It’s a small update that would make a huge difference for creators, vloggers, and professionals who think in widescreen.If the sensor had the ability to switch between portrait and landscape filming then this would make these glasses perfect. The technology inside is more than capable, the camera quality, stabilisation, and AI features are all there it just needs that small software or hardware tweak to unlock full creative freedom.Come on META - you know this right! 

Hello i’m also experiencing the same issue with the garmin and strava apps, I tried everything updating the app, restarting both devices even doing factory reset on the vanguard, and none of them worked, both apps doesn’t appear to me on the app neither Strava or Garmin Connect, the only ones that appear are Spotify, Apple Music (on the iphone) and Amazon Music.Don’t forget these are very expensive glasses, and connecting to my garmin watch or gps was one of the main reasons for buying these glasses, and now they don’t work? I’m in Portugal.Really would like some help and how can I solve this issue.

Hello, I have Garmin Fenix 8 and Oakley Vanguard, I have installed everything + everything is updated to latest verisons. BUT, if I want to connect Fenix 8 with META AI app, and go to section "app connections" in META AI app, i dont see in the list the GARMIN icon (to click) to connect GARMIN with META app. I see listed only "apple music", "amazon music" "spotify". As I mentioned, everything is updated, many times restarted, BUT still dont see in META Ai app the icon garmin. Do you have some similar experience? What to do please? Thanks

I tried connecting the meta ai to the garmin app but the meta ai app doesn't bring me to the garmin app. I've tried going through meta's support where I tried resetting the meta app and making sure the garmin app both connect and connect IQ are updated. It just brings me to this page and i am unable to connect the garmin app to meta. This is the page right after I press yes, allow to garmin on the meta AI app.