VR Forums

Seriously, I don't know how you guys manage it, but literately EVERY TIME I put on my Quest 3, try to link to Steam and want to play a bit it takes more then half an hour to get it working, I get updates, on the controllers, on the headset, oh wait also on the Meta Link Quest on PC app and when in finally is done, the audio from Steam doesn't work, or the headset can't find the computer or the link won't work or, or, or......Now I'm not a hardcore gamer, I do it to relax sometimes, but I won't relax, I can't game for half an hour, I'm wrestling myself through a gazzlion unwanted options, main focus my Avatar, because it seems that my Avatar is THE MOST IMPORTANT thing in the Metaverse, new looks, new clothes, new something that seems to be really important, but you know what, I really don't care a single bit about that whole avatar/connect with friends/here's a mirror to see yourself stuff...Because I like to game for like half an hour before bedtime, but now I'm done with it, this is

Hello, I sent my headset back a month and a half ago and it shows delivered March 16 and Grapevine, Texas. I have an advanced replacement in process way back in March and nothing‘s been done. I’ve sent emails back-and-forth and just keep getting told we’re working on it. I have no faith that that is the actual reality even though it might be somebody’s, I just want the replacement headset that I am owed because y’all put a hold on my credit card as well as I pay a monthly payment to Meta #Warranty plus please help thank you.

I am having an issue where when I am attempting to link to my PC I am hard stuck on the loading screen inside the headset. The app and games I load are showing that it is connected and transmitting data since I am able to look around but inside the headset I am stuck looking at the loading screen.It was working completely fine yesterday and I have not changed anything since then. No updates etc.Steps I have taken to try fix issue but with no results;Restart both PC and HeadsetReinstall Meta Horizon LinkTried using both Cable and Air LinkRemoved device and paired again.

I'm having issues with my Meta Quest 2 not powering on, when plugged in the device only pulls power when the power button is held, and still then the light on the side simply flashes red. I haven't used the device in about 5+ months so I am assuming the battery is completely dead.After doing some research and trying all publicly available methods of fixing the issue, I have come to the conclusion I might need to contact support however I am now having issues doing that as when I attempt to enter my serial number (which is written both in the controllers and the side of the headset) it simply rejects it and says that product isn't found, I have attached images showing this. I am also 100% sure I am entering it correctly as I have even attempted to scan the QR code on the device and copy the text directly from that.I am unable to access the email linked to the device so I am now wondering if I am just left with an expensive paperweight. Any help would be appreciated with this as It's bec

I currently have 4 of my children under my main account so that I can monitor their stuff and gift them games.  I have purchased among us 3d for all of them however only one child is unable to access the game…it says under my purchases that all the other purchases were received, however with the last one it just says purchased…as it was gifted directly to the account from the parent account there is no code, etc…I have racked my brain and even just tried buying the game again, which it doesn’t let me do and gives me an error about location…any help would be greatly appreciated.

I have been using my quest 3 for 18 months now, everything was great until I turned it on today.  from what i have been reading it looks like I received the new navigator interface. when I power up the headset all i see is the navigator interface. my controllers will not interact with the new interface. also I can see a mic icon floating on the screen. I have tried voice commands with no luck. as it stands my quest 3 is useless now.  PLEASE HELP ME. 

My left controller keeps on randomly freezing me in game for a few seconds when trying to move forward no notification saying controller disconnected tried to give it a spray don’t know if it’s software update issue as haven’t played in a few weeks   

The Meta Move app will be discontinued after March, 31, 2025 with the reason noted:"Move currently relies on legacy technology, which limits our ability to introduce new innovations for Quest users. This transition will allow us to deliver more advanced and exciting features to enhance the Quest experience."Seriously Meta ? If you remove this app and take away features from your product without providing any other option it will make your product less useful. Move is an important tool, which i personaly use every day. And the reason of the curren app using "legacy technology" does not seem very logical to me either, especially because this would imply that there must be a "non-legacy technology" exising, that could be used instead.

Hi, I’m stuck during the Meta Quest setup and cannot proceed.My headset is paired successfully with the Meta Quest app, but the app is stuck on a looping “safety video” screen and does not show any “Continue” or “Finish setup” button. Because of this, my headset keeps displaying “Continue setup in the app” and I’m completely blocked.I have already tried:factory reset of the headsetreinstalling the Meta Quest appclearing app data and cacheusing a different phonere-pairing the deviceNothing worked.It looks like my account or device setup is stuck on your side and cannot complete the safety step.Please help me complete or reset the setup on your end so I can use my headset.Thank you.

This might be lengthy... so buckle up.  So I was playing beat saber and wanted to stream it to the app so my family could see what I was seeing. (I have recently got a new phone). I tried to connect to the headset from the app, but I kept getting the try again later. So I did what I normally do, search the internet for a solution. I came across the FAQ here on meta. They suggested to turn the headset off then back on, as well as the phone. So I did that. No solution or fix, next step? delete the app. and reinstallNO FIX. Tried to pair approximately 16 more times.NO F I X! Last suggestion BY META?!? Factory reset. NO FIX, but now I am stuck in set up mode on my headset and cannot get past the pairing on there. NEXT STEP?!? Reach out to meta chat (LOL).. The Lady was super friendly, which is new for me with the meta experience. She tried to get me to go through the steps again... guess what? NO FIX.. SO ultimately what is META's solution?

Hi there! Can someone help me with being able.to.play multiplayer game? Every game I go into thats a multiplayer it kicks me back out!? I've tried resetting, deleting and reinstalling, WiFi is all connected fine?? What I'm I missing? Thank you in advance. 😊

I'm trying to connect my Meta Quest 3S to my new PC and it's giving me a message saying "Your computer doesn't meet the updated minimum specifications, which can lead to poor experience in VR." along with a computer notification saying "Meta Horizon Link isn't working." And the Quest is stuck on an infinite loading screen. Using both official and unofficial sources, I could not fix it.Is there a fix or possibly an update coming soon to resolve this?Device Specs:CPU: Processor Intel(R) Core(TM) Ultra 9 285K 3.70 GHzRAM: Installed RAM 64.0 GB (63.4 GB usable)OS: Windows 11 ProSystem type: 64-bit operating system, x64-based processorGPU 0: Intel(R) GraphicsGPU 1:  NVIDIA GeForce RTX 5090 

found HELP! 2FA Meta Quest Login Loop , but Its Connected To Account Center | Meta Community Forums - 1368494 

Im not available to access worlds thru my Headset or meta Horizon app on mobile. But when i connect my metalink cable to headset to access worlds on my desk top it works fine. I dont have access to my desktop editor to edit worlds or make more digital content like clothing in Meta horizon developer portal it clams im violated something but when i check my account status on the meta horizon app it say “Your in good standing” please help me figure out what the next step is i tried putting in a support ticket while back and we ended up putting a ticket to replace the headset and remotes in the process but still having the same issue still

I hate the new UI because the window grabber ui elements don't disappear (the little oval ui element beneath full screen windows for example that show the full screen button and the dimming options). It's really annoying how it stays visible, whereas previously it would disappear after a few seconds, so you felt like you had a big cinema screen when using the browser to watch Netflix in full screen mode. Now it feels like I'm looking at a digital display because of all the distracting floating UI elements that no longer auto hide. Also the persistent white lines that float all over the place when not in full screen are very distracting.Is there any way to revert back to the previous navigator?  Some way to do a system restore to the previous OS version?

I have an Oculus Quest 3 bought in Amazon 5 months ago and the Meta Support does not recognize the serial number when trying to open a ticket. I have a problem with one of the controllers that have became crazy and does not respond to the track movement. Does anyone know how to manage an issue like this?

My Oculus Quest 3s lenses have a white spot on them. It appeared after I lent them to a friend. The center is clear, and the white spot forms a square. What does this mean?

I’ve been dealing with this issue where I load up to the startup point where u have to pair the controllers and when I load up for a little my screen turns grey I’ve already tried a factory reset and I can’t update my oculus if I can’t get into the settings menu . Please let me know if anyone else is experiencing this and knows how to resolve this issue

Hi, I have this Meta Quest 2. It was working fine all this time. The battery is fully charged and is new. Yesterday it worked fine, but today when I woke up, none of the controllers worked. I factory reset it, but that didn't help. The controllers were paired but not working, so I unpaired them as I was told, and now they won't pair up again. They do nothing, and every time I go to support, it's like they copy and paste their messages. I will never buy another one of these devices again. There's literally no help at all. I can't call support, and I can't even enjoy my days off from work.

TLDR:Can use Link, however when I plug my Quest 3 in via any cable, a Device appears under Other devices called "Highwind Interface"  with "no compatible drivers available", I've been unable to find anything clear online, does anybody know what this is or the driver it needs?Device: USB\VID_2833&PID_0186&MI_02\7&10ba82f&2&0002  My splatter of an ignorant investigation.In device manager I have a device called "Highwind Interface" which is only active while the Quest 3 is plugged.If I uninstall the device it will reappear with the same error.Ive tried installing the Oculus ADB Drivers.Different cables and different USB slots to make sure it is definitely related to the Quest.I've cleanly uninstalled and reinstalled the Meta Quest link and all related software/drivers. Within OEM54.inf  I've found multiple references:%CompositeHighwindInterface%= USB_Install, USB\VID_2833&PID_5010&MI_02%CompositeHighwindInterface%= USB_Install, USB\VID_

Whenever I'm playing a game like blade and sorcery, every time I go to swing a punch or a weapon my controller disconnects for a second, vibrates, then reconnects. I've tried taking the battery out and putting it back in, unpairing and re-pairing, etc.

Ok so firstly, I don't even want to be here because somehow my Quest 3 is updated to 2.1 even though I have never joined the PTC in my horizons app.So, the issue with V2.1 I'm having currently is that the controllers go to sleep WAY too fast. It used to take longer so when idle your controllers just don't disappear immediately but now after 3 seconds of inactivity it just disappears until you move it again. While this might seem to be a non-issue, it is immersion breaking in some cases, please revert this behavior to the previous version.Additionally, why was I even updated to 2.1? Is there a way for me to not be included, I'm having a very bad experience with it currently.

Hey, my Meta cams (so the cams used to see the environment etc.) doesnt really work. So if I start my Quest 2 and it asks for the Guardian thing to set up it does work and I can see my real surroundings through the cams but it only works for like 3-5 seconds until the cams crash? Basically they freeze and it stops working for some reason. But also when I start the Quest 2 I already have a black screen for the setup and basically have to do the guardian thing "blind". I already did a Factory reset but that didnt fix the issue.

When I try to install this app on my PC it gets to 853 MB/860 MB and just sit there , Anyone else have this issue or know of a fix?

Hello,I am having trouble accessing my Meta account.I can log in with my email and password to my original account, but I am asked to enter a 2-factor authentication code that is sent to my old phone number. Unfortunately, I no longer have access to that phone number, and I also do not have any recovery codes.I still have full access to my email address linked to the account. I am using a Meta Quest 2 headset, and I would like to regain access to my account. Could you please help me reset or remove the two-factor authentication so I can log in again?If needed, I can provide proof of identity or device information.