AI Glasses

I have a Meta Ray Band Gen2 and purchased a new phone Moto Razr Ultra 2025. I have been trying to login to set up the glasses. I can receive the code or enter password but once the app goes to save the password / login it endless loads (spins). I have tried several fixes to make this work without luck. This includes but was not limited to clearing cash, clearing storage, rebooting phone, updating app, uninstalling and reinstalling app, setting up a new account, checking WIFI connection.

As of a week ago, Amazon Music refuses to work on my Ray-Ban Meta glasses. If I ask the glasses to play a song on Amazon Music, the voice announces the track is about to play on Amazon Music, but nothing actually plays. I've tried all the troubleshooting steps such as reinstalling, re-connecting to Amazon Music, etc. Nothing seems to fix it. Using the glasses with Android in case that is relevant. 

I would like to show my colleagues how the Meta Ray Ban Display feels like.Is there a way to view what the display is showing on the glasses to my phone/app, just like the demo session?

Before update i was able to make videos while i was listen Music with Spotify, now when i record a video Music solo stop there is An option to make this possibile?

I have a Rayban meta GEN2. When I tried to use Meta AI app to connect to Instagram, it only supports photo and video sharing option without the message option. I have another gen1 paired with iPhone which was totally normal. I tried to use Meta AI with my glasses to send a message on Instagram. But it always saying “ that app isn’t supported”

When I'm using my glasses and my phone gets a notification I don't hear it. Like a Google message or a notification my Ring doorbell is activated or my garage door is opened or closed. I do get alerted when an incoming call is received or if I want to make a call Meta makes the call. The glasses are up to date and so is the Meta app.

RMA ### I paid for the insurance on my meta glasses - Sent them in for a replacement after paying the $50 and they were delivered and signed for on Dec 12, 2025 with a turnaround of 7-10 business days. Since then I've gotten nothing but templated responses that give ZERO update on the progress. They can't tell me anything about what's going on and don't even have my glasses in hands. It's going on 8 weeks of this mess and I'm getting no where with customer service.  At this point I just want a refund for the glasses. It's insane they would try and push me along for this long when the turnaround time is 7-10 business days. My most recent interaction has them claiming my address was a problem. Which I've reconfirmed.  I need this fixed - I' m done with this.  I just want a refund and be done with. Is there someone higher up that can handle this. They won't give me any phone number or actual persons email outside of the general customer service one. 

Just received glasses in noticing that well they’re in the case charging my Bluetooth on my phone (iPhone) has not disconnected. I have the setting on that. It should be disconnecting when I remove them so that’s not working. I’ve tried toggling that on and off still the same even turning Bluetooth on and off it’s reconnecting despite the glasses are in the case charging that should not be happening, especially in the case it should just be a given if they’re charging Bluetooth should not be connected as they can’t even be worn on your face and charge. Clearly a bug has most recent update not a good first experience. How do we resolve?

Is there a way to snap a photo while video capturing? If not, how do I submit this as a feature request? Should be pretty easy to implement, and would be great to be able to snap photos while video capturing. 

Yesterday I started using my Ray-Ban Meta glasses.1. At first, I’m able to make calls using the “Hey Meta” voice commands, but after a few hours Meta responds with: “I don’t have access to your contacts.” I can fix the issue only temporarily by turning off the glasses or unpairing them and setting everything up again from scratch in the app. Has anyone managed to solve this problem?2. I’ve tried in every possible way to get the charging status of the case to appear in the app, but without success. Can anyone help me?   

I’m reaching out to request an integration between the Meta Oakley Vanguard sunglasses and the Hammerhead Karoo bike computer. According to Hammerhead’s support, the Karoo currently connects with Garmin and Strava, but not Meta devices, because Meta would need to initiate a partnership and develop a Hammerhead extension app (similar to Garmin IQ). Many cyclists like myself use both the Karoo and Meta smart eyewear, and a native integration would be extremely valuable — for example, to display ride metrics, navigation, or notifications seamlessly. Could you please share whether Meta has any plans to support Karoo integration, or if there’s a way for users to request this feature more formally? Thank you for considering this — it would be an exciting addition for the cycling community. Best regards,Fritz Bode

Will there be support in the Meta AI app on Garmin Connect for the Forerunner 955?  I see there is currently support for the Forerunner 965, which is a very similar device.  

I’ve read through us the other issues, but I can’t find a fix to mine. I have deleted everything and re-downloaded it, made sure all my emails were the same and did everything in the USA. Apple health, Strava, Garmin all do not show up in my app connections after clicking the gear on my glasses. I have wiped everything and I reached out to meta email support and they said it was an issue with Strava AND Garmin, but I’ve reached out to both of them and they claim it is a Meta glasses issue. Nothing shows in app connections except music apps.

I'm unable to grant Meta AI permission to access the contacts on my samsung zfold 7

I have a Meta Ray-Ban Display smart glasses, but I can’t use the live translate feature.When I try to use the feature on the glasses, it opens the Meta AI app and then shows a “Something went wrong – cannot download language pack” message.How can I fix this so I can use the live translate feature?

I manage a team a field service technicians who constantly use their phone for the camera to take before and after photos of projects. If they had AI safety glasses they could say hey meta take a photo without the need to stop working and get their phone out to get a picture. I would love to see safety glasses incorporate AI technology to maximize work efficiency. I hope this helps and I hope a solution can be implemented.

Dear [Support Team/Meta Team], I am experiencing an issue with the time zone configuration on Meta smart glasses in Kazakhstan. When I ask the device, “Hey Meta, what time is it?”, it responds with 13:00, while the actual local time is 12:00. This indicates that the device is using UTC+6, but the correct time zone for my location should be UTC+5. Could you please advise on how to correct this time zone setting or confirm if this is a known issue? Thank you for your assistance. Best regards,Ernur **     [edited for privacy - this is a public forum]

I’m experiencing an issue with my Meta Ray Ban Skylers: the speaker audio and Bluetooth aren’t working after just a few weeks of use. It’s frustrating because these glasses has prescription, which was quite expensive. I’ve tried all the troubleshooting steps five times, but it’s been a complete waste of my time.Now, I’m forced to send them back for repairs. Ray-Ban, you need to improve your testing process. For the price people pay for these glasses and the additional cost of adding prescription lenses, this is a huge disappointment and inconvenience.There should be technicians at the store to assist with issues like this. Additionally, there should be someone who can experience the problem firsthand to help on the phone. My experience calling a customer representative was terrible. They didn’t know what they were talking about or doing and couldn’t provide me with any guidance.This is a significant inconvenience, and now I have to send back my expensive glasses. I need to see for myse

Based in the USAIm running Strava from my Samsung Ultra 25 to Meta AI app and Oakley Vanguard glasses. I'm able to select cadence, heart rate etc.. but I can't save. The save button  is visible but sort of grayed out for my videos to layer stats. I've reinstalled the Strava app five times I've cleared my Chrome cache, I factory reset the Oakley Vanguard glasses all five times. I've rebooted my phone I've re-authorized Strava on the phone to connect to the Oakley glasses or The Meta AI app I may say and nothing. Lastly I have set the Strava app to "Allow in the physical activity permissions".  

Almost every time, the autocapture feature on my Meta vanguard glasses automatically stops working after I start running or cycling for about 2 to 3 kilometer(some times at 5 or 6km). The Meta glasses fail to read data from my Garmin watch, such as heart rate or speed. On the watch, the Meta AI icon changes into a blue IQ icon, similar to the one in the Garmin Connect app, with yellow ellipsis dots next to it. At that point, the autocapture function no longer works, and when I ask the Meta glasses by voice, they respond that they’re unable to read the relevant information. My watch is a Garmin Forerunner 965 system version 26.08, my phone runs on Android, and my Meta Vanguard glasses are on version 17. 

Dear Meta Team, I hope this message finds you well. I am writing to kindly request the addition of Kazakh language support to Meta AI on Meta Ray-Ban smart glasses. Kazakh is spoken by 20 million people, and enabling this language would significantly enhance accessibility and user experience for a large community. This feature would make Meta products more inclusive and appealing to users in Kazakhstan and other regions where Kazakh is widely used. Since Kazakh language is already supported in Meta AI on WhatsApp, I believe it would be relatively easy to integrate it into Meta AI for Meta Ray-Ban glasses as well. Please let me know if there is any way I can assist or provide additional information to support this request. Thank you for considering this improvement. I look forward to your response. Best regards,Ernur *** [edited for privacy - this is a public forum]

My mobile phone is Xiaomi 12s Ultra. I know that the data export format of the Apple system is different from that of Android. However, when I use an app to connect the device and import the captured pictures or videos, there are two problems:  1. Images: Occasionally, the file name suffix is .odProcessed.JPG, and the image format is HEIC. On the computer, it is displayed horizontally, and the image content is also horizontal; however, usually normal images are.JPG, and both the image and the content are vertical.2. Videos: When connecting the Xiaomi 12s Ultra through the app, shooting and exporting the video, through PotPlayer, it was found that the color space was BT470BG, but when binding other phones such as OnePlus 14, after shooting and exporting the video, it was found that the color space was BT2020.Can anyone tell me what's going on here?

Hi, I don't have Garmin on my Meta AI app and I have restarted the app, deleted the vanguard a couple of times in the app and still don’t see the garmin in the App Connections area. I am in Puerto Rico and bought them hear in Oakley store.  

I just open my new Oakley hstn download app but on list of available glasses I just don’t have option to connect my model. I try to connect my model but choosing other from list but it’s not work. My case fully charged. I just download app so it’s last version. Idk what an issue and how resolve it … 

These glasses are an incredible way to make music recordings especially in non studio environments where they can capture the ambient sound and the instrument sound in a way that feels especially similar to that of the musicians experience. It would be so good to be able to take long audio recordings that either have no video or the option to limit the quality of the video to allow for less intensive live processing. Though probably just introducing an audio only mode would be the easiest. There are many situations where this would be ideal, not just for musicians, for instance having a way to capture conversations, meetings or school lectures with the convenience of the glasses would be incredible as well.  Is this being worked on? Would love to participate in a trial of this feature