Developer Dashboard Feedback

Hello everyone,We use different back-ends to count our user base and the values differ significantly for various reasons. To compare the values, I have a question regarding the "Copies Sold" graph in the "Analytics Overview" panel of the Oculus dashboard. It tells me that it does not include entitlements due to keys, press, employees, etc., which is clear to me, but what about refunds?Are refunds somehow considered in this graph?

We have been trying for months now to get the company and admin verified.I am 99% sure the documentation is correct for the company, and I am quite sure the photo I am taking of my various IDs is correct too (after being knocked back a few times I paid very very close attention to the requirements).The ID keeps coming back as a fail, with no explanation as to why it failed and no further recourse.The company docs initially came back as a fail, but I dug around and found better quality company documentation and formation material (paid $100 for it from ASIC) and now the company verification has been stuck in "In review" for a few weeks.Is it me? Is it Meta? Has anyone else had issues with this, what should be quite a simple process?I feel like I'm going mad.

In App Submissions/Assets, we are experiencing an issue with saving our uploaded artwork. All uploads are accepted with a green checkmark, but when we click 'Save Changes,' the uploaded artwork disappears.

I set up authentication through an authenticator app, but that is not triggering the expanded options for me to access developer mode through https://developer.oculus.com/manage/verify/I cannot add authentication through text message because after I put in my phone number I get  This Page Isn't Available Right NowThis may be because of a technical error that we are working to get fixed.BACK TO MY PROFILE

hello, I have been receiving the payout remittance reports from Meta, but have not been able to receive payout from them ever!we are based abroad, which may be adding to the issue, but nonetheless.we have been above the payout threshold, and tried reaching out via the facebook payment support desk. I received some boilerplate messages and links, finally got a human to reply to me, asking me for documentation, but unable to receive any communication after sending the requested documents in. Anybody experiencing the same issue? What would be the best way to get in touch with a human being to get this resolved??Appreciate your help!!james

I'm trying to make admin verification option under organization verification. I have tried to use the passport option and uploaded an image for my passport. Unfortunately, Meta have responded to me stating that they couldn't use my ID, although I have scanned my passport with a scanner to get the best image quality. 

Literally the only thing I need is to turn on developer mode on my Quest 2 but seems like Meta literally refuses to accept any of my personal mobile numbers to activate 2FA. I've tried like anything at this point so I desperately ask if anyone is able to give me an invite :ddd

Hello guys I gave the ownership of my page to another one by mistake and they don't want to give it back to me so please help me in this case as soon as possible 

I am trying to get my account verified for a developer under:https://developer.oculus.com/manage/verify/The text instructs that I need either to enable 2fa or to add a payment method. Mind you both have been configured for my normal Oculus account, but it seems for the dev section it is yet another location and it seems only credit card is accepted.However, I did enable 2fa from that view and it still does not show it as enabled, despite me logging in using it.Then I tried adding a credit card and the site briefly shows an entry before errorring out and removing the entry. The error is non-informative at all stating "An Error Occurred!", in the body it just says the word "Message" and I have the option to Cancel or "Report Bug". Now guess what "Report Bug" does... it does NOTHING. Literally! You click it and nothing happens.As a final straw - in my bank statement I see as many 0 USD transactions as the number of attempts I did to add the card. And I know for a fact the card is not rest

Hi,I submitted my app on app lab and have been waiting for 10 weeks for approval.As far as I remember, the 1:1 inquiries for developers was closed since last year. Therefore, there seems to be no window to ask developers, especially regarding app lab submission.I cannot wait any longer, so I inquired through an e-mail that came up with a meta-contact on Google, but I received a reply that "the form you submitted is only used to handle complaints related to your privacy." I couldn't get help with the development.Does anyone know the contact that I can ask directly about the development or app lab process? I'm desperate...

i keep getting this change request. "Please resubmit with an attached build. Please do not use the Pre-Launch Submission option. We look forward to reviewing your application in full." can anyone tell me how to change that?

i am still trying to verify my buisness for my game so that i can finnaly update it but im stuck at the phone verification part. there is simply no way that i can think of to be able to link my phone number to my buisness and with the meta support team seemingly being completely replaced by bots i cant really ask them for support.

Pls how can l sumount this difficulty to connect my work email to my organisation?

Old how can l summount this difficulty to connect my work email to my organisation?

I am being charged 19.99 to my bank account every month and I have no idea why? I have looked on my subscriptions and there is nothing there. I also need to know how I can get meta off my FB and use my email instead. 

Hello,colleagues at my company need an aggregated internal dashboard to access our key metrics plus internal stat KPIs based on the raw data.Does the platform provide APIs to access the data, if only number of daily installs per country? Or just access to a daily CSV containing all purchases?Thank you for your help,

Does Alpha release channels has life time?To publish the app privately with enterprise, what we can do?Is there any limitation for Alpha, beta and for private users? 

ملاطيه

Hello!We are adding a few achievements to our game, but this implies modifying an existing one (mostly the icon). Is there a way to modify a published achievement? I did not find a way on the Developer Dashboard.Thanks!

My client need integrate with Oculus, but i dont know how to integrate, who can guide me how to integrate with Oculus. I need dev dashboard (using reactjs + .NET Webapi) for game and this one's user requirement:     

RR painting an pressure washing

Hello,we are two developers working on an app (Spectate), and we've submitted official company documents multiple times and have never been able to get verified, so we can't update our assets on the store. They say my phone # is not confirmed to being tied to the business, but we don't have a business phone number or email! Or business is just the two of us. Can someone please help us get our app organization approved?-Solomon

Alguém pode me ajudar, o óculos ficou em tela preta enquanto eu criava o meu avatar, já tentei reiniciar e mesmo assim ainda não voltou, o que eu posso fazer pra reiniciar ele ou voltar ao normal? 

I released my game ASTROROXX yesterday on app lab and I´m surprised that I cannot see ´any´ statistisc on whether or not the game has been sold or not. I start getting reviews, so I´d assume that someone bought the game, but there is not info visible about whether or not it has been sold. I am deeply disappointed that this is not available and that the dashboard has set a limit to show only data when 100 units or more have been sold.  Why is that ?To me it doesn´t make sense technically, so why would Oculus not want to show sales data to developers ?  I think Oculus is making developers life really hard. I´ve spent about a year on this game, spent over $15.000 on the development and now that it´s out (after waiting 6 weeks for approval) I can´t even see whether or not it may be sold or not doesn´t make sense to me at all. Oculus staff, please ?