Meta Quest Pairing Issue

Anybody else having this issue where the headset shows as paired in the Meta Horizon app after a factory reset, but it’s NOT paired on the website at all?

I’ve tried a lot of things and still couldn’t fix it. I reached out to support, but their solution was just to factory reset the headset again—which I’ve already done multiple times.

I made sure to connect to a stronger Wi-Fi network, followed the factory reset process correctly, and even uninstalled and reinstalled the Meta Horizon app. Now I’m stuck on the pairing screen on the headset.