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ShinoSamaVR
ShinoSamaVR
New Participant
March 10, 2024
Solved

Cannot Make Purchases. "Request cannot be completed until further actions"

  • March 10, 2024
  • 277 replies
  • 47660 views

 

Basically when i wanted to make a purchase, I couldn't, and this message kept popping up saying "Request Cannot be Completed until Further Actions." Probably because I entered my pin incorrectly like once or twice. But Now i can't buy games on my account. Is there any issue to resolve this?

    Best answer by TomCgcmfc

    Probably best to contact meta support, maybe using the chat option.  Go to the Get Help section for info on how to do this.

    https://communityforums.atmeta.com/t5/Get-Help/Contacting-Meta-Quest-Support-amp-Collecting-Logs/td-p/990930

     

    277 replies

    Show previous replies
    NotSillvi
    New Participant
    November 24, 2024

    don't bother contacting support this is what they will tell you to do: Send us a screen shot. Try different browser. Try updating the app, trying updating quest. Obviously we did all that before being frustrated enough the contact you.

    duc397629
    New Participant
    December 5, 2024

    I can't buy any games on any form of oculus store, browser, oculus desktop and mobile app, even in game store. Is anyone else having this problem, I need help to find a solution to fix this

    duc397629
    New Participant
    December 5, 2024

    I can't buy any games on any form of oculus store, browser, oculus desktop and mobile app, even in game store. Is anyone else having this problem, I need help to find a solution to fix this

    MRBOOM105
    Participant
    December 12, 2024

    *I WAS ABLE TO FIX THIS* I changed my email address on my meta account and logged out of everything. Afterwards I was able to buy stuff. I hope this helps.

      DraGonous
      Participant
      December 29, 2024

      I am now also having this issue. I have contacted support and they claim there is no issue with my account and have no idea what is causing it. Typical support, claiming it's the first time this issue has ever happened.

      yasservr
      New Participant
      December 29, 2024

      I've been having this problem for a few days now and sent a private message. I hope this problem is resolved soon because I really need to launch the programs.

      robonearth
      robonearth
      Up and Coming
      December 30, 2024

      Strangely I could not buy Rift games in Windows (latest updates, latest chrome, correct account, correct PIN etc), but I could switch from Quest to Rift in the Mobile app, buy the game I wanted with no issue, then switch back to Quest on the app then download it on the PC.

      MRBOOM105
      Participant
      December 30, 2024

      *I WAS ABLE TO FIX THIS* I changed my email address on my meta account and logged out of everything. Afterwards I was able to buy stuff. I hope this helps.

        EthanTerrins
        Participant
        February 6, 2025

        Hey, this message popped up on my quest 3 a week ago, did you every get the problem fixed or should I just give up?

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        February 19, 2025

        Hi there!

         

        Thanks for reaching out about your issues making payments on the Meta Store. We would recommend anyone who is facing this problem to reach out to us directly, either by sending us a private message or getting in touch with Meta Store Support. To send us a private message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        We know this situation is frustrating, so we would really like to sort this out and help everyone to get back to enjoying new VR experiences!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        mychataa
        mychataa
        Up and Coming
        February 19, 2025

        我有用 whatsapp 連絡支援客服，跟他說我遇到的問題，也提供了問題截圖，最後客服回覆我

        由於此查詢的性質，為了確保您獲得盡可能最好的幫助，我會將其重定向到我們指定的專業團隊進行進一步徹底的調查，因為他們將是幫助您解決此問題的最佳人選。他們會透過電子郵件與您聯繫，因此我建議您留意電子郵件。


        I contacted customer support via WhatsApp, explained the issue I encountered, and provided a screenshot of the problem. Finally, the support agent replied:

        "Due to the nature of this inquiry, to ensure you receive the best possible assistance, I will escalate it to our designated specialist team for a more thorough investigation, as they are the best suited to help resolve this issue. They will reach out to you via email, so I recommend keeping an eye on your inbox."

        donengel
        Participant
        February 9, 2025

        Same problem here. Support has told me three times that they need a few days, and then that they fixed it and I should try again, but every time it hasn’t been fixed.

          mychataa
          mychataa
          Up and Coming
          February 19, 2025

          I’m experiencing the same issue. Since last Saturday, February 15, 2025, I haven’t been able to make a purchase. I’ve tried three different credit cards, but none of them worked.

            EthanTerrins
            Participant
            February 19, 2025

            Don't get your hopes up friend. I have been going back and forth with meta support for over a month now. I've changed my email address, passwords, store pin, payment card, tried to gift from a completely different account, but nothing has worked. I get an email from meta support every few days telling me the problem has been rectified, but it never is, they are completely useless 

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