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benny275740
Participant
March 6, 2026
Question

Replacement controller

  • March 6, 2026
  • 4 replies
  • 136 views

Hi 

anyone else been waiting a ridiculous amount of time for a replacement controller 

been waiting now over 2 months , customer service aren’t helpful at all  

just keep getting robbed off with different excuses 

 

    4 replies

    steve40
    steve40
    Honored Contributor
    March 6, 2026

    Oof, I feel this. At this point the RMA process should come with an achievement badge for Inhuman Patience (Legendary Tier). Two months is wild - you're basically doing a side quest that never ends. Customer service really needs to stop speed‑running the "new excuse every time" category. Hopefully your controller arrives before the next generation of headsets does. Hang in there - you're not alone in the RMA waiting room purgatory.

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    benny275740Author
    Participant
    March 6, 2026

    The latest is they have no stock  , yet you can purchase one as it claims “in stock” , different departments, I get it ,but help us out here 

    steve40
    steve40
    Honored Contributor
    March 6, 2026

    They may have new controllers in stock, but my understanding is that they only send refurbished units for warranty replacement. As Meta don't repair the controllers themselves, I guess they have to outsource the repairs. They seem to have a constant shortage of refurbished controllers, and they seem to take a lot longer to replace than the headsets themselves.

    benny275740Author
    Participant
    March 6, 2026

    I had heard that , but I couldn’t get a straight answer, that frustrating, no one seemed to know what was going on , I’ve basically been told to stop contacting meta and just wait 

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