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CallMeGUY13
Participant
July 3, 2026
Question

RMA Stuck Since April 2025– Endless "Team is Working on It" Support Loop

  • July 3, 2026
  • 7 replies
  • 120 views

Hello @MetaQuestSupport,

 

I am writing here because standard customer service has left me completely stranded. I sent my defective Quest controller back to the Meta warehouse under warranty in April 2025. Return tracking confirms that Meta successfully received my device months ago.

 

It has now been roughly 90 days, and I still have not received my replacement controller. Every time I contact live chat or reply to emails, I get the exact same automated response: "our team is working on it thank you." No one will give me a shipping date or a tracking number.

 

I have been unable to use my VR headset for three months. Can a community manager please step in, look at my ticket, and manually push this fulfillment through the warehouse 

Thank you.

 

7 replies

Choleni
Choleni
Honored Contributor
July 3, 2026

Hi CallMeGUY13​ 🙂

It has now been roughly 90 days, and I still have not received my replacement controller. 

Sadly, Meta is constantly out of stock when it comes to refurbished controllers. ☹️

You are not alone..... 

My Quest Pro Nightmare: Meta Support Canceled My RMA After Two Months of Silence | Meta Community Forums - 1367885

NEED HELP: Meta RMA is caught in a support doom loop | Meta Community Forums - 1375787

Waiting since 3 montths battery and left controllers under warranty : it's a shame ! | Meta Community Forums - 1375968

2+ Months Waiting on Meta RMA Replacement – Address “Validation” Loop With No Resolution | Meta Community Forums - 1367164

 

 

CallMeGUY13Author
Participant
July 3, 2026

I wish I would have just kept it and did the repair myself smh 

    Choleni
    Choleni
    Honored Contributor
    July 3, 2026

    CallMeGUY13​  you couldn't know that it would take that long to get it back.🙁

    I think, there are not many people who would repair their controllers themself if there is still warranty on it.

    steve40
    steve40
    Honored Contributor
    July 3, 2026

    in April 2025

    It has now been roughly 90 days

    Dude, it's 2026.

    Choleni
    Choleni
    Honored Contributor
    July 3, 2026

    I assume it's a typo and they meant to write April 2026 😅

    Basedwarrior07
    New Participant
    July 5, 2026

    Having the same issue with my son's defective controller.  Meta received it on June 5, 2026 and said he'd receive a replacement in 3-5 business days.  It's been a month today.  The service ticket was opened late May 2026.

    steve40
    steve40
    Honored Contributor
    July 5, 2026

    When Meta says "days" it usually means "weeks" or "months".

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