Other Troubleshooting

Hello. I am using my Quest 3S on a Windows 11 pc to run X-Plane12 flight simulator. I have installed Virtual Desktop and, using VD, have created a pass-thru window to use during x-plane12 usage. I use the pass-thru window to look down at my IPad containing my maps and note-taking software.Until recently this worked fine. I started my headset, started the Virtual Desktop then started the X-Plane12 software and was able to see the pass-thru window from my cockpit view of the aircraft. However, I am now unable to see the pass-thru window after I start X-Plane12. I can see it before I start X-Plane12 but not after. X-Plane12 seems to be behaving well but no pass-thru.Do I need to register X-Plane12 with Virtual Desktop to allow one to work with the other.Can anyone suggest a reason and a possible remedy please?Thanks

Hi Meta Support / Community, I’m looking for guidance on a warranty/service issue for my Meta Quest 3. Summary I bought a sealed / “new unopened” Quest 3 on a marketplace (Vinted) from a seller based in Belgium, I live in Germany.The headset initially activated and registered to my Meta account and even showed a warranty end date (until ~03/2028) in my device/warranty section.After 2–3 days, the right display/lens went dark (left side still works). I tried standard troubleshooting including factory reset, but the issue persists.  Meta support outcomeI contacted Meta Store Support for warranty service/replacement a couple of times. There were some confusing issues, e.g. the regular replacement form online only allowed me to have the new ones shipped to an adress in Belgium, no option to pick Germany or any other country. One or two days later, the website started showing a text saying  that warranty has expired, despite the same page still showing warranty

I am unable to follow the steps provided because the "Advanced" section does not appear in my Settings menu. ​I am using the Meta Quest 3S, and I have checked both the main Settings and the Experimental features, but the "Enable Navigator" toggle is missing. Even when using the search bar within the headset, no results are found for "Navigator" or "Advanced settings." ​Could you please provide updated instructions compatible with the Quest 3S latest firmware? Or let me know if this feature has been moved or deprecated for this model.

Per the topic, where is the indicator that an update is required for a particular app, the list of the apps ready to update and the options to choose the orders of downloads etc?I can't find anything in this update and I don't mean system updates under options. I mean all of the options relating to app Updates being under their own category appear to have vanished?????I have had app downloads get stuck before or keep downloading past 100% complete etc so I need a visible indicator of what is downloading and the order of downloads. Has half the functionality been removed or what?

- Quest Pro controller is getting an offset every 30s that doesn't resolve itself (I have this issue since day one, on three different controllers so it's not hardware related) as before where I was putting the drifting controller in my back a few seconds to make the headset/controller line of sight occluded, then bringing the controller in front my face/the headset, it used to recalibrate after a few seconds. This issue makes the headset useless when randomly one of your controller is multiple meters away from your actual hand...Note I tried to leave PTC, performed a factory reset : I haven't been rollback to 2.1, I'm stuck on 2.3... Edit : After thousand hours of VR, it's just today I found a way to force the quest pro controller to reset its tracking : I bring the controller inside a pocket/below my t-shirt for a few seconds, then bring it in front of the headset -> it resets the tracking... At least I can use my Quest Pro without restarting my controller every few minutes.

Hello, As i said in the subject the Software says i dont meet the minimum requirements to play VR altough i have RTX 4080 I7-13700KH 32GB Ram 2TB SSD   thank you for your help!

I really need help fixing my sons account he cant play his games and I spent a lot of money on this for it to just go waste like that. Please help! What do I need to do to verify him

I am unable to connect the controllers to my Meta Quest 3. I performed a factory reset on the headset, but the issue persists. I also attempted additional troubleshooting steps, including resetting the Quest 3 controllers using the correct button combinations:Right controller: Hold the A button and press the Home (Meta logo) button five times. Left controller: Hold the X button and press the Menu button five times.However, no orange or white light appeared, and the light did not change to blue during boot. Because the controllers are not pairing, the firmware update remains stuck at 0%, leaving me unable to complete the setup process. 

My son's account got disabled pending age verification. I opened a support ticket. I submitted his birth certificate to verify his age. I submitted screenshots of the error I am receiving.  Now, I am being asked for his birth certificate again and a screen recording of me trying to verify his age.I keep being asked the same questions over and over. I have submitted everything that was asked for but I can't get his account enabled again. I just want his account turned back on. This shouldn't be this difficult. What do I have to go to get this resolved?

So i just got the new navigator but when im in a call with friends the call icon stays on my screen even in games how can i hide this?

Hi all,Has anyone found a fix for the Quest 3 Meta controller rechargeable batteries disconnecting at random whilst playing?I never had the issue with standard AA batteries or AA batteries.  Meta kindly sent a replacement batteries but sadly stil same issue. It happens on both the left and right controllers. They are charging fine. Thank you

My headset was working perfectly fine until I was not able to open my oculus money, but I was still stuck inside of the game that I was playing so I restarted my headset and now my quest 3S is now stuck in pass-through, but it’s a very, very laggy and I can’t do anything

I have not used my Oculus Rift S for over 6 months because I moved from one house to another. Few days ago I tried to connect again . But I am experiencing a persistent login issue with my Oculus Rift S. I can log into my Meta account on the website using my email address and a verification code, but I cannot log in using my password in the Oculus PC software or in the Meta login pop‑up that appears when launching SteamVR.Here is what is happening:My Oculus account has already been migrated to a Meta account (confirmed on https://www.meta.com/websetup).I can access my Meta account online using email + verification code.However, the Oculus PC software refuses to accept my email/password combination and always returns: “wrong email address and/or password.”I have reset my password multiple times, but the PC software still rejects it.SteamVR also shows the Meta login pop‑up, which fails in the same way.As a result, my Rift S remains unusable (black screen), because the Oculus runtime cann

Where to start...I had v79 going for a long time, until my Virtual Desktop Streamer decided to push an update and rendered my Quest 3's VD useless, forcing me to update. Got v85, and quite a few issues with it (bugging UI, elements not loading, and so on).After a couple months (4-6 ish), decided to check for VD updates, as features were not stable as they should (thanks for messing everything up in the place, ggodin).Checked for the version, had an update, etc. Noticed, that the Quest 3 system pointed out (something which I honestly dislike extremely) "Update 2.01" with a due-date to it, the typical "if you don't update now, we will update it regardless of your choice in a few weeks!", thanks Meta. Absolute consumer friendly behavior, especially in Europe. Updated the system, because why postpone it, if it is going to mess you up anyways. and the problems began.Glitching UI elements on the old UI. Glitching UI in VD. Brightness flickering on screen while in VR games.Atrocious upda

The tiny screw fell out of the back of the strap. Is there a replacement 

I know i use to use air link on my quest 2, however I am trying to use it on my quest 3 that i have had for over a year and it is not connecting. I have it "connected" and it says everything is working correctly, but when i try to link, the headset is permanently stuck in the meta logo loading screen and in the pc app it says "Meta Quest Link isnt working correctly. click here to check our support article" and then "we cant find your headset. please connect your headset."I am at my wits end. please please help.  FYI I have uninstalled and reinstalled the app on the pc, factory reset my headset, restarted both multiple times, unlinked - relinked, ect. I will redo any of these steps if they will help but i am in shambles. 

Hello, I am having trouble playing any game, i tried yeeps and it said validation error. I tried other games and it is stuck on the logging in page. I have tried hard reset, clearing storage, checking software updates, deleting and redownloading games, and logging out of my meta account on my phone and logging back in. My sources were YouTube and the meta help page. If anyone can help please tell me.

Basically, today while playing rec room, i went on my menu and idk if i did something but it was the navigator menu instead of the universal menu, and i dont know how to change it back, dont get me wrong, its good and all but i like the old one better can i plz know how to change it back? 

I've had a meta horizon account since I bought my quest. I put my number on the account my email and etc. but ever since I've moved to another country I completely forgot to change the old number to the new one.. and I one day factory resetted both my phone and quest 2.Ever since then, I haven't been able to login because of the phone number being stuck to that account, and that I had a bunch of  recovery codes that I honestly haven't saved. Or just can't find them at all.. I have the old recovery codes I think. But the new ones are completely gone. and I can't let it go because I've had that account for so long and has lots of screenshots and screen recordings I miss.Can anyone help me?

I just purchased a Quest 3s last night and was using it with no issue then and this morning. Just a bit ago I pulled it off of the charger. It was indicating that it was fully charged. I turned it on fine but had to take it off for a moment. When I went back it was powered off and now it wont turn on and when I plug it in there is no indicator light. I have tried holding the power and volume down button to reset but nothing has worked.

As the title says i finally got the new navigator UI im learning to use it but i cant figure out how to remove old uninstalled games in demos from my library anyone know how to do this thanks?

so i was going to start playing some vr after not playing for a while and when i launched my Q3 it prompted me to sign in to the wifi and once i inputted the password it said "Obtaining IP address" and then eds with "Saved/IP configuration failure". I have tried many solutions proposed on the internet and was also able to connect to my phone and PC's hot spot, but for whatever  reason I am unable to connect to my home's main wifi.I also tried connecting with a static IP and it said it connected but was "Unable to provide wifi"

Hi guys, My quest 2 has been working perfectly since i got in on 22nd of october. Now suddenly it will not boot up anymore. When I turn it on, it shows the oculus logo, stays there for a few seconds, then shuts down for a few seconds, and then shows the logo again, shuts down, logo, shuts down.... The only way I can really stop this, is by acessing the usb update menu on one of the loops and selecting "Power off". I have tried all the options and they do nothing. If I select "boot device", it starts the boot loop again as before. The same thing happens if I select "factory reset". Once I confirm that i want to factory reset it, it just goes back into the boot loop, and nothing else happens. So yes, i did try to factory reset it, but it just doesnt work.  Any ideas and tips would be greatly apreciated. 

Hi Meta and All,I do no use my Meta Quest 3 as often as I used to when I first got it over a year ago but when I jumped on recently there were certain apps more so relating to the Horizon Worlds and portal I could not access? I did not understand why I could not download or access the horizon portal/world until I jumped on the app on my phone and said I violated some code of conduct which I have no idea about. I have checked my emails and my account on the meta website and I have not received any email or notification saying I have done anything wrong. There is no appeal option also, my account says “good standing”, all my passwords and other details are all up to date. So not sure why I can’t access this function or application of the Meta Quest. Is there anything else I can do to revert this and have my account I guess unlocked?I have attached image below showing an example of one of the worlds/apps I can not download and directly from the meta website that m

My sons quest3s will turn what he sees even when he is not turning his head.  VR starts okay, then problem will occur within minutes. This virtually(excuse the pun) makes it unplayable. Help anyone?