Other Troubleshooting

Dear community,I’m looking for some suggestions regarding the system requirements for Meta Quest Link, specifically concerning the GPU.I’m helping an educational institution purchase several laptops that should be compatible with Meta Quest 3. On the official Meta page (updated about 16 weeks ago), I saw that NVIDIA RTX series 20/30/40/50 GPUs are listed as supported, with some exceptions.However, I also came across a few posts from some months ago where users reported issues with RTX 20 series GPUs based on the Blackwell architecture.I’d like to understand whether Blackwell architecture GPUs are now fully supported. Also, can anyone confirm whether the RTX 50 series works properly with Quest Link?Thanks in advance!

     Hey my names Tim I got the Meta Quest 3 Christmas of 2024. I have a 2 year warranty, I got it through GameStop I bought 3 of the headsets which was a little over $1500, and bought the added scratch prevention warranty and recently they got scratched up. I brought them in to GameStop and they pulled up everything and said I bought three of them but then said the 2 I was trying to exchange didn't have matching serial numbers and told me I didn't buy them there when I know I did and their computers have proof I did I lost the original box but was told that didn't matter as long as I had everything which made sense because who keeps empty boxes for almost 2 years but I'm just trying to figure out what to do I love my headset and just wanna get them fixed but why  should I pay for a warranty that's not gonna work because the box had a different serial number. I would like someone to reach out and tell me how to get it fixed because I cant afford to drop another $100

 Hey guys so recently tried to do stuff with my old Quest 1 headset, installed the horizon link stuff and after finding out it goes out of its way to stay running on startup i uninstalled the software using its wizard.The apps files are no longer appearing in the install location but every single time i start up my PC it opens the support centre in Firefox. Does someone know how to get this to stop? its really annoying and has me wondering if there is some leftover bloatware that is running checks to see if meant to be uninstalled files are running and opening the support page because they aren't. 

QUEST 2 UPDATE YESTERDAY EVENING THEN SHUTDOWN 100326STUCK IN BOOT LOOP TODAY UPON NEXT BOOT.META OS LOGO AND PARTIAL BOOT SOUND.TRIED POWER HARD REBOOT. TRIED POWER PLUS DOWN VOLUME OPTION FOR SHUT DOWN AND BOOT.TRIED SIDELOAD UPDATE VIA SOFTWARE UPDATE TOOL V2.1. INSTALLED UPDATE GOT SLIGHTLY MORE OF THE START UP SOUND BUT STILL BOOT LOOP. TRIED UPDATE AGAIN BUT NOW FAILS.HAVE NOT FACTORY RESET YET FROM POWER VOLUME BOOT MENU. NOT SURE WHAT SOFTWARE VERSION IT UPDATED TO BEFORE BOOT LOOP STARTED, PRESUME LATEST BUT NOT SURE IF WAS EIGHTY FOUR OR FIVE OR 2.1 AS FROM THE UPDATE TOOL. 

For some reason i never had the navigator. Not in v79, not in v85 and not even in v2.1.1034.  I got the new surface keyboard and its working fine but i still dont have the navigator even tho meta said theyre bringing the new navigator in v2.1.  Why?

Hi I had an email to verify my age - but when i log in via the link it just brings me to account details- cant see anywhere to verify age or upload ID etc.

i have a Ryzen 9 5800x32 g ddr 4 ram5060 ge force rtx 8g ram windows 11 and usd 3.0

need help linking my rift s and steam vr

I’ve tried everything to confirm his date of birth, but it must be listed incorrectly on his account. There is no way to change the date of birth as he is under the age of 13 and I’ve tried to get help via the chat bot and it takes me nowhere. How can I update my child’s date of birth so that his account is not suspended and he loses all of his purchases?

The other day I decided to play on my headset when I noticed my controllers keep buzzing because they were trying to connect to my headset. So I look to see if it was my battery’s so I tried to check on my headset but everything was stuck to my face. I couldn’t turn around to look behind me. I even tried to restart my headset and I even factory reset. Some times I could get my headset to work but most of the time it just soft locks me.

I've been having the same issue for the past 2-3 weeks. My mic audio gets recorded, and not my game audio at all. Today when I tried to record again, I only heard the record sound indicator in the replay, but no game audio. I tried the same troubleshooting steps, along with a factory reset, but it doesn't work. I contacted Meta about this and they were only able to tell me to factory reset the headset, and no further fixes from them (such as making a headset software update.) It's getting incredibly annoying, plus the fact that I'm a part time VR content creator makes this even worse to deal with. Doesn't record with any app either, especially with virtual desktop, which I use on a daily basis.

I have footage shot with the insta360 pro 2 and I am wondering what specs I should use for 2d 360 degree monoscopic footage to create a file that will look good on the quest 3 and play smooth. The orginal footage was shot at 8k 30fps. Looking for resolution output size, bitrate, codec h264 or h265 and so forth. The camera was a rental and so will be the quest 3. This is for an event happening soon.

Hello, Last night before going to sleep, I thought I'd check for new updates and quickly updated my Meta Android app. What a mistake...I had been using the app just before, browsing the Store, everything was fine.Two minutes later, right after the update, the app wouldn't open anymore. I immediately get a message saying the app has repeatedly stopped working. I've reinstalled the app at least 10 times, cleared the cache, restarted my phone, but nothing works. I can't use the app anymore.I've been using the app for about five years now Quest 1, 2, and now 3 but I've never experienced anything like this.I'm using a Samsung Galaxy Note 8 with Android 9. It would be great if Meta could address this problem.

My father ordered a meta quest 3s for me on 3/8/26 after he made the payment no money was deducted from my father's card, he hasn't gotten a email, he also has not made a meta account and went to the website purely to get the 3s for me. Is there something wrong with the payment processing or is the 3S is out of stock?

I am trying to get help with a Meta Quest 3 headset that belongs to my company. The device appears to be brand new but it has never successfully completed setup. When the headset is turned on, it shows the Meta logo and loading screen, then the screen goes black and the headset restarts, repeating this loop continuously. I accessed the boot menu using the Power + Volume Down buttons and attempted to boot the device normally using “Boot Device.” When that did not work, I performed a full factory reset from the boot menu, which completed and showed “erasing,” but the headset still returns to the Meta logo and continues the same restart loop. I also encountered the Android recovery screen showing “No command.” The serial number is 2G0YC5ZG5M00FG, but the Meta support site reports that support is not available for this device when I try to verify it. Because this headset was purchased by my company and stored in a cupboard for some time, I do not know the original retailer, order email, or

I stream VR on youtube frequently and use the immersive youtube chat box in the camera app to interact with my chat while im live. Since the v85 software update released 2 weeks ago i have not been able get the chat to work anymore. i have tried every solution including factory resetting as well as logging into my youtube on the browser app while trying to launch the camera app chat box. nothing works, and i can no longer stream. I believe it is an api issue with the new update that just hasn't been reported.

I realize companies this big careless about customer satisfaction. Many of the devices are designed to fail to keep you rotating through their products. Nothing last forever. But my issue is why design the device to fail with no fix, no response because it’s out of warranty and no concern for loosing customers. My Quest 3 at this point has stopped working. I’ve purchase four of these devicesQuest One x 2Quest Two X 1 Quest three X 1 Everyone of them has failed this exact same way. No one in my home uses these devices because they randomly stop working. As much as I enjoyed them when they did work I’m now no longer a fan. The Quest three is stuck on the blue twirling logo and I’ve tried everything across the web and Meta trouble shooting nothing fixes this problem. The sound is there but the screen never boost past the logo.

So my quest 3 has trouble turning on sometimes it works but it will go days where I can't turn it on and then it randomly works again there is no LEDs when charging so I have to just guess if it's charged or not and all this only happens when powered off if I don't let it fully die or power it off LEDs work just fine and it turns on without any trouble 

I was having trouble with an online game when I gave up and had to factory reset. Ever since the factory reset my oculus is stuck on a previous update. When I check for update it says all up to date. This also forces other games to be in an old update. oculus 3s

I’m playing on a meta quest 3 and using quest link with a cable, after around 5-10 minutes of use, my vr screen glitches and turns into a grey screen but on my monitor it’s completely fine, i disconnect the cable from my headset and plug it back in and now quest link won’t start, need to restart pc every time. Only started happening today. Any help? 

I guess it’s impossible to speak to an actual human being. I have been trying to lift the suspension on my son’s account for weeks. His account is suspended because it wants me to confirm his age, but when I try to do that it says it doesn’t match what’s on his profile. But I’m entering the correct birthdate. And I can’t see what’s on his profile because it’s suspended. The email I got when his account was suspended has no option to submit an appeal or anything, and when I try to get support it asks me for his device serial number (he has a meta quest 3S) but when I enter it, it says “support is not available for this device.” I’ve never seen any platform make it so impossible to speak to actual human beings in customer service, and for the prices I pay as a consumer I find that asinine. CAN ANYONE HELP ME?

Just updated link and every time I connect to link home screen after a few minutes the screen will freeze all jittered. I turn screen off then on and it’s stuck in pass through mode but can still hear all the applications menu clicks etc.. in background anyone else having this issue or have a fix? Also add air link works fine just not linked.

I have 2 Meta Quest 3S and nothing but problems. One just stopped working at 6 months old and the other has stopped working today just over warranty and so have to buy a new one.One day they work fine the next they don't, this is not down to how they are being used and as they are nearly £300 I think they should last longer that 6 months and a year !Support is no help and I now have a son who has no headset because it won't turn on or charge, its like its dead, probably software issue but Meta take no responsibility.Does anyone have any advice as I don't want to purchase another one as they don't seem to be worth it, but my kids love them !

Since a software update today (25 April 2025) on my Quest 3, I have been having problems - the Quest 3 has distorted VR image, and frequently freezes and crashes. When using the Quest 3, MSFS also crashes unexpectedly. MSFS performs normally when not using the Quest 3.My Quest 3 has been performing well until immediately after the update, so I have to suspect the update has caused the problem.Has anyone else experienced this? 

my meta quest app bugged out one day and now it won't install it just gives me and error message and tells me to restart my computer all the time i do it