Other Troubleshooting

So i started up my quest 3 and it was on the USB update screen after factory resetting it, and it wouldn’t get out of it even after clicking factory reset and boot headset. I also tried a hard reset but all it does is turn the headset on and off quickly. How do i fix this????

I've tried all the troubleshooting options a thousand times now so please do not tell me to check minimum requirements or windows defender or antivirus or run as an administrator or delete the files from appdata and restart. I've done that, believe me. Also I tried installing it on another older computer in my house and it worked fine first try, so it's not my ISP or router. I also made sure that my chipset drivers are up to date.It downloads fine but every time it either stalls while installing or it gives an error message telling me to restart. When it tells me to restart the log always says Dawn.Setup.CreateLibraryServiceStep failed.Also when I tried to contact support with my serial number it told me support is not available for this device. But it's a brand new quest 3s. And I tried putting the serial number in again swapping the zeroes for the letter O and it told me that the serial number is incorrect. So I'm pretty sure the number was correct the first time. What kind of nonsen

Ciao, dopo l'aggiornamento ad Horizon 2.1 (5 Marzo 2026 sul mio Quest 3) in Virtual Desktop app appaiono artefatti temporanei quando muovo la testa nell'ambiente virtuale. Inoltre, spesso l'immagine trema in alcuni punti senza che io faccia nulla. Questi difetti sono molto frequenti e fastidiosi e prima dell'aggiornamento non c'erano. Ho disinstallato VD da PC e da Q3, ho aggiornato i drive NVIDIA, ho reinstallato Oculus e reinstallato VD su PC e Q3 ma il problema persiste. Capita solo a me? 

Help!!! My VR headset 3S isn’t charging. 

I have received an email to verify my child’s age, and from the very first try, it tells me the birthdate is incorrect and I’ve tried too many times, try again later. I need to contact someone to help reinstate his account. Where can I go to contact a support team to help me with this? I have been to the Meta Store and the AI bot kept giving irrelevant information and no option to send anyone a message. Please help.

Hi, I am having a couple of different issues. My son requested to purchase Nugs on a game from his child account, I approved it and tried to purchase it on my parent account, the first time it let me purchase and gift them but they didn't go through to my son's account, I tried again and now it is saying unable to gift. My second issue is I tried to access the help centre from my horizon account but it is saying that I dont have a device associated with the account and when I put the serial number or my email address in it is saying not recognised so I can't use the live chat feature. Has anyone had any of these issues before that might know what I can do to fix them please? 

A recent update to the Link app on Windows PC broke the launching Fixer.exe in the \Oculus\software\support folder. Previously this would check the health of the app by checking if the Link OVRservice was installed and running. If not running, it would start the service before launching the Oculus-Client.exe in the \Oculus\support\client folder.the update renamed Oculus-Client.exe to Client.exeFixer.exe now fails with "can't reach Link service" even if the service is installed and running properly. Clicking "repair app" fails.Workarounds:You can change your shortcut for Fixer.exe to Client.exe.orIf you are like me and seldom use Link/Air Link and have set the startup for the OVRservice to manual so it doesn't start with Windows:Create a batch/cmd file "LinkLaunch.bat/.cmd" in any folder or your desktopnet start OVRService timeout /t 2 C:\Oculus\Support\oculus-client\client.exe exitRight click on the .bat/.cmd file and pick properties.on the shortcut tab add "cmd /c " before the path to

After a recent update, my headset tracking is continuously lost. The display goes all wonky like I’m spinning, flipping and falling at the same time. I cannot do anything I can’t access settings because in between the flipping and spinning an error message pops up that tracking is lost, and I can’t even click on anything because I start flipping and spinning again what is going on? I have gone through extra extraordinary measures to be very gentle and take extremely good care of this headset. It’s never been bumped banged dropped gotten wet or handled roughly. I’ve done a hard restart, rebooted it. I’ve done a factory reset.  everything was fine until that recent update I mean not a single issue ever until that update and now all of a sudden I got these crazy problems.  How can meta fix this?  When I did the factory reset I did see right at the end before the screen went blank a line of code that said something about a part of the tracking software missing so something M

I had to create this account with a secondary email. My main account was hacked over a week ago. I got the email that my email had been changed but when I used the link it said no account existed with my email. I have tried everything and can't get my account recovered. My friends online said they see me online but it is not me. I have lost all access to me VR account.

After my headset installed the latest update it won't get past the Meta Horizons OS screen. The blue squiggly symbol spins, the start up sounds plays, then it just stays on this screen. When it's in this state my android app would recognize the headset as being connected. I tried sideloading the update, nothing. It won't even factory reset. My warranty has expired. What can I do?

First - impossible to get direct support this is my last effort. I had to create this new account with a different email just to be able to post this in hopes a human with empathy and understanding from meta can actually do something.  I've tried everything else for HOURS over DAYS.THE MAIN PROBLEM MetaStoreHelp​ Unable to access my meta account because its asking for 2FA as it says  "You've asked us to require a login code when anyone tries to access your Meta account with a password." I don't recall doing this, (I thought I created the account using the facebook login button a few years ago) either way there is no backup method, since even if I try to change my password, get the same Loop of needing a code. It wont allow me to reconnect with my verified email address that I have access to if its requiring a code from a 2FA because its saying that I asked to require a login code when anyone tries to access your Meta account with a password. Something that I do

As soon as I turn my quest 3 on, it’s spamming back and forth from loft to the passthrough. No matter what I do… and can only turn the headset off. 

Would you guys please just bring back the option to disable tap pass-through?I simrace with a wheel that puts out decent force feedback. On a number of occasions now I have been in game and particularly major vibrations have activated pass through while the game is running and ruining my race. I cannot fathom why you thought it was a good idea to remove such a minor configuration option.

I purchased a £45 gift card  for my sons birthday from Meta store. They emailed me the gift card and when I went to redeem it it says already redeemed. After many live chats they don’t do anything they just say it’s been investigated and they don’t know how long it will take surly this shouldn’t be happening they should just replace the card 

Since Christmas I have been trying to set up an account for a 10 year old I have tried through the family centre on the app and also via a Web browser all I keep getting is something whent wrong try again later when it attempts to verify me via my bank card what can I do to rectify this problem?

So my grandsons Quest 3S just totally stopped charging.  No green light nothing.  Cannot turn on headset even while plugged up.   I tried different cords, different outlets and made sure no prongs were broke. . any help would be appreciated!

My Quest pro has just had an update and now I'm getting a strange wobbling effect when moving my head when using PCVR via the link cable and Meta Link. This doesn't occur with virtual desktop and wasn't happening before the quest headset updated

I'm trying to contact support to fix my pairing code not working since I factory reseted my Quest 2 by accident. I go through the support page selecting the right type of issue im having then the website tells me that I do not have a device associated with my account even though I should do since there is a Quest 2 paired on my account on the Meta Horizon app on my phone.

Hello all,I am attempting to find out if the 4 post fix numbers after the version number determine which features you receive on your headset. The post fix numbers I am speaking of are, for example: v85.xxxx or v2.1.xxxxI currently have 1034 as my post fix numbers and it seems that none of the PTC features mentioned are included in my builds. I never paid attention to these 4 numbers in the past, but did use to get all the features mentioned when new PTC versions were dropped.I had the new Navigator when it first arrived, but it has since been dropped for the older version of the bottom menu bar. Please chime in and let me know if you have the same post fix numbers and different PTC features or the same. If you have different post fix numbers, let me know if you have the missing features like surface keyboard, new Navigator and what ever other enhancements are listed.Thanks.

Hi everyone, I need some help.Three weeks ago, my right trigger stopped selecting apps and items in the Meta OS menu. It still works in apps and games, but not in the main menu. I have to use the “A” button on my right controller or the trigger on my left controller to select anything in the menu.Since it works in apps and games, I’m thinking it might be a software issue.I’ve tried unpairing and re-pairing the controllers, and I also reset my Quest 3, but nothing helped. 

 

Hi all. I am new to VR, and to the Quest etc. I am surprised it has taken me this long to start exploring VR as I have been a pc gamer for many years. I got my first VR headset last week (Quest 3) and I absolutely love it. I have been getting to grips with where everything is, how to use Horizon OS etc.I came home from work yesterday, called a friend of mine, and noticed that something had changed. It appears that automatic updates are turned on, and my headset updated to software version 85.0.Since this unexpected update, I have noticed 2 problems. Suddenly I can’t play Population One. The game is now stuck on the initial ‘Logging In - Please Wait’ screen. I have done everything you can think of. Restarted my WiFi network, restarted the headset, removed the WiFi network and added it again, uninstalled the game etc etc. It makes no sense…it just suddenly doesn’t work. I have also noticed that during a call with a friend (any friend) I can longer see the call preview window. I

I want to be transparent, Meta are aware of this issue and are "investigating" but I wanted to post here for visibility.I'd also like to state this might not all be Meta's fault.Also, long post, sorry...6 days ago, after the v85 update, I plugged my Q3 headset in to charge, original adapter, original cable in the wall socket. No charging light, so I popped the headset on to see if the battery icon was showing the symbol for charging, it wasn't. I grabbed the end of the usb cable to unplug it and it burnt my finger and thumb. On further investigation, the usb socket on the headset (middle rectangle with pins) was melted. I'm just lucky I noticed it wasn't charging in the moment and was able to remove the cable so quickly.Got in touch with Meta, started a return, got my labels, all good, smooth sailing. Printed them and arranged for collection 3 days later, took the day off work to make sure it was collected and DHL picked up my parcel. Next day the parcel comes back to me because t

Hello, i have an issue about my headset to connect it, all the cables are connected to my pc but the meta horizon link didn't recognize them, soo dik how to resolve it. ( orange led in the headset )

I factory reset my headset after having the same issue of not being able to connect to steamvr/airlink. The buttons existed, in the steamvr window to be able to connect, but it was in a loop of forever "trying" to connect. So i looked up online and did a bunch of troubleshooting and after nothing else worked, I decided to factory reset my headset for the third time whilst dealing with the issues. Afterwards, I am now dealing with another issue during setup. I log into my wifi, and before its able to let me access anything on the quest, it gets stuck installing 1 of 2 software updates and makes no progress. I have waited two days while leaving the headset charging. I have looked online and all ive found is meta can help force an update, but any time I try to use my link cable to update it, it shows up with an error message that, from memory, says "adp error" or something of the sort.