Other Troubleshooting

Hi. Is it possible to have the main account (mine, an adult) be the main account on both headsets, and my kids each use one with their own kid profile? In the headset, I cannot see the profiles I set up online for my kids. I am getting super frustrated!

My new Meta Quest 3 is at v83 and somehow I turned on the display of the boundary grid both floor and walls and I can't figure out how to turn off that display while I'm playing, would someone please point me in the right direction to turn it off?

Not long ago, the free trial of meta horizon plus ended, and since then, I can't play the dungeons of eternity that I received from the app sharing because meta horizon plus has expired. Please tell me how to solve it

I have had my headset for a little while now , And I will say that I play on it while it’s charging sometimes but I’m not on it frequently . Today I was trying to charge my headset and no matter what charger or block I use even the one that came with it . It will not charge . Help me

i broke my controller at one point and decided to use hand tracking on my Quest 2, i was planning getting back to VR and hand tracking didnt work i managed to navigate using the close button then when theres a cursor using my head to aim and - + for clickanyways im not really an expert i looked around cant find a fix lighting is good controller good i mean there isnt one so theres nothing to interfere any ideas for a solution i searched if i can downgrade the update it seems dosent work my current idea is to get to PTC v83 but i want to check first if you all know it, also i learned the v81 thingy and PTC v83when im looking around so i could be using the terms wrong apologies in advance thanks!

my quest recentering view randomly on home or during game randomly on v83 it was good when im in v81 but now thats happens like im playing the game im shooting im dodgin and screen blinks fast and my view is recenteredand this happens randomly like 1min-2minhow can i fix this? i tried resetting factory settings and when i reset it i turn off the updates and the device was v81 and everythings fine and i update it yesterday to v83 this happens againall component is fine btwThanks...

Hello!I encountered a problem while trying to install Meta/Oculus Link on my PC. The installer shows the error:“Selected disk does not meet requirements. Link requires 3.75 GB on an internal NTFS disk.”My system details:Drive C:\ — NTFS, 71.5 GB free out of 222 GBDrive D:\ — NTFS, 230 GB free out of 447 GBBoth drives are basic, internal, not externalWhat I have tried:Running the installer as AdministratorInstalling in Safe ModeClearing temporary filesDownloading the latest installer from the official Meta websiteAttempting installation on different drives (C and D)Changing system region/language to English (US)Result: the error persists.Is there a working way to bypass this disk check? Maybe there is a fixed installer or patch from Meta? Any advice would be greatly appreciated.

i was using my headset when it moved my room scale boundary and turned off when i turned it back on all it would show was the camera feed and occasionally shows the mirror at a distance along with the meta portal but I can’t even interact with them how do I fix this?

Accidentally spilled apple cider on my brand new meta quest 3s right controller and now the trigger doesn't register... leaving it in rice and hoping it helps

My little brother gave me his old oculus and it was working fine about 5 hours ago. I turned it all the way off and left it to charge. Suddenly, I come back and the controllers won’t respond at all. The light will turn on on the controllers, they vibrate when the headset is put on, even fresh batteries. They won’t show up on the app and I’m logged out of the headset and can’t get in to headset settings on the app. This happened before and we couldn’t get them to connect for almost a year until somehow we did. We forgot how to do it. Does anyone else have this issue and know a quick fix or do I just have faulty controllers? Please help!

I can't install link software, Process C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe exited with code -2 (failure).Install 'Dawn.Setup.InstallDriversStep' failed.[Fatal] [30.11.2025 22:25:53] Geçersiz biçimdeki bir program yüklenmek istendi. (HRESULT özel durum döndürdü: 0x8007000B)   konum: Daybreak.Core.Native.GetDefaultAudioDevice()   konum: OculusDriverInstaller.RemoteAudio.Install()   konum: OculusDriverInstaller.Installer.Install()   konum: OculusDriverInstaller.EntryPoint.Run(String[] args)   konum: OculusDriverInstaller.EntryPoint.Main(String[] args)                        Error Code: BadImageFormatException                        Install Step: Unknown                        Sub Install Step: Exception thrown that wasn't caught

Meta Horizon app fails to progress the setup of a factory reset Quest 1 headset past the Oculus Safety video. There is no way to bypass this stage. Video plays in an endless loop and BLUE button to continue does not appear.Headset displays message: Update 1 of 2 complete. Please continue in the Meta Quest app.Meta Horizon app version 349.2.0.46.104

After the mid December update, my backup battery (Kiwi) stopped charging my headset, the Oculus charger and block also would not charge the headset.  The only thing that would charge it was a USB A to USB C charger, but only gave a slow charge.the Kiwi battery back up has been hooked up for a year solid so i know that there is nothing wrong with the charging port. still visually inspected, it is clean and no loose movement in any cable connections when inserted.after going through all of the trouble shooting and trying a new BOBOVR pro back up i did the factory reset.Now any of the USB c to USB c connections i try including both battery back ups work, but only if inserted upside down. that is not a workable solution for the battery backups, they do not have enough slack to invert.Anyone else having this issue since the December 2025 update.Meta is less then helpful giving the same prompts over and over and then trying to sell me a refurb.

The room where I currently use my Quest 3 has two very specific features:low ceiling - I cannot fully extend my arm upwards without touching the ceilingsloped ceiling - the ceiling goes from being flat into a slope at one point (giving the room a "right trapezoid" side profile) - this creates a space where I cannot move my head because of the slope, but I am able to use my hands there, as they are lowerThe current "2D" boundary system only accounts for the floor and walls. This means I cannot fully utilize the room for movement. I frequently hit the ceiling with my controllers, which constantly pulls me out of the experience and limits immersion (it keeps me on a constant "lookout").The problem could be fixed by the implementation of a "3D" boundary system, allowing users to set a specific ceiling height or define a custom sloped ceiling. I believe such upgrade could improve not only my VR experience, but also those of many other people.

i just reported it as a problem on the meta horizon app every time they tried to do it. if they dont want customer service agents to be replaced by AI they’ll stop pushing people to go get lawyers and stop trolling people into doing things to destroy the company they inherently work against. like why couldnt just one person quote the warranty, TOS —ANYTHING— to tell me why i couldnt use my warranty??? i certainly put screen recordings of me opening the very warranty my headset was subject to and scrolling to the exact section, and highlighting the scope of coverage and i even get these folks to reveal that they see the vids and pics before they can lie about it (after which one guy even ran away)i must ask: is the whatsapp number compromised? 

Hey everyone,I just bought a Quest 3 from Best Buy a few days ago and set it up through the Meta Quest phone app. Everything works fine on the headset itself, but I’m running into two issues:The Batman game promo that was supposed to come with the headset never appeared in my library or “Purchased” section.When I log into my Meta account on my computer, it says I don’t have any devices added. If I try to add my Quest 3 manually with the serial number, it tells me there’s no device with that serial number.I’m 100% sure the serial number is correct (I even double-checked O’s vs 0’s). The headset is definitely authentic since I bought it sealed from Best Buy, and it works fine for playing games.The problem is when I try to contact Quest support, it blocks me because my account supposedly has “no devices.” Even though I am logged in on my phone app, support still won’t let me proceed.Has anyone run into this before? How do I get my Quest 3 properly tied to my Meta account so I can claim th

12/11 i cannot add a new card whether its on the app, on 3 diff web browsers on my computer.. clearing caches does nothing, it says its an account restriction so.. if theres a single human being who works at meta please override whatever account restriction is preventing me from giving you money. Unbelievable.The ai chat was of absolutely no help whatsoever. It just made me angry how much time I spent not getting help in any way shape or form. I need human assistance

Just bought a quest 3.My debit card is paired to my meta account.However, i am still unable to add my card as a Payment method on the meta horizon app, and get an error each time.I've tried multiple cards, nothing.No update needs to be performed. I have tried using a computer, phone and the actual headset. Even switching to cellular data.I have bought multiple things online lately, and the bank allows international purchases so I don't think it's on the cards end.I have restarted the device multiple times, tried on different days and nothing seems to work.There are a few cases online with the same problems, but they seem to have been fixed using instagram or facebook, which I tried, and they accepted my card, but it still will not add my card into the 'payment method' slot.Or they only use gift cards, which seems like a serious downgrade.Please help before I go and refund this VR before I ever got to play it. 

I recently purchased a META Quest 3 with the expectation of receiving $30 as told. But not sure if I will as I do not see this. How do I find out?

Hi everyone,I’m using a Meta Quest 3S running version 81.1034. My A-button works fine during setup and inside games, but it stops working in the main system UI/menu after the update.I’ve already tried unpairing/re-pairing controllers, rebooting, and even doing a factory reset — the issue remains the same.Has anyone else experienced this after updating to v81.1034?  I’m trying to determine if this might be a new software bug or something specific to my unit.Thanks!

My 10 year-old son mowed lawns all summer to save up a MetaQuest 3S and we are having a hard time setting up the device for him. I created an account for him by folowing all the instructions. When following the prompts to add a device in the Meta Horizon App, I see a check box to add my child to the device. But nothing happens. I try to add the child by selecting Manage Profiles in the device settings and get an error "Failed to add profile to the headset. Try again later." I can't add him in the "+add a profile" in the device also. he doesn't have an email address associated with the account and was never asked to provide one since he is 10. What is the solution here? He is very upset that all the money he saved is wasted on a terrible experience.

I start by apologizing if there's already some topic about this, but I'm currently fuming and need some advice before making decisions. I'd really appreciate a link to a valid topic if already exists.Without going into detail, someone insisted in trying my Meta Quest 3, and made a ruinous fall due to headspin despite warnings (they're fine), and now, while using the headset, the top left corner looks distorted, in a way that really bothers normal use and sends the view out of focus.Doesn't seem to have any visual damage on the outside, external cameras or lenses. Does someone have any advice? Thank you all in advance, and Merry Christmas.

My kids just got a Quest 3 for Christmas, and I have setup my account and a account for my 10-year-old without an issue.  I am having a problem creating an account for my soon to be 15-year-old.  I have sent a invite to their phone.  When they try to create a Meta account get the following error "Something went wrong - You're unable to create an account based on the information you have provided".We had tried all options but still unable to create the account.  The biggest issue we have is that we live in Australia and we have the new law that stops under 16 having a social media account so how do i get an account that i can supervise without creating a false account that allows them to have access to apps that i don't want them to?? Any help would be wonderful as they are wanting to use it 

Hi all,So, I've been on v81 for about a week now, but since the update I only have access to pass-through. I have no immersive home at all. When I click the left menu, I can choose to pin the mirror and the horizon worlds portal and that's it. Anyone else had this issue?

This has been an issue for me at some point after an update to the app, and whenever I have the app opened with the "Client.exe" running for some unknown reason, my wifi speed flipping TANKS. This has never happened before the rebrand of Oculus Link/updateI tried messing around with the prefered band in device manager, setting eveything to 5ghz and nothing worked...PLEASE... HELP...-without app opened-app opened (THE UPLOAD IS BELOW 0... HOW IS THAT EVEN POSSIBLE...) When i tested the speed of it, in the middle of the testing I opened the app and then it drops significantly... it limits the max to only be 10mbps.-"Client.exe"