Other Troubleshooting

Since buying a quest 2, I haven't been able to buy anything on the store. Every time I try to add a credit card or PayPal, it says there's an error. I've tried removing all payment methods, using different browsers and devices, using different cards, removing all other payment methods, un syncing accounts. It sounds like lots of other people have this problem, but the only fix is to buy gift cards? I've heard some people end up losing money on gift cards when that doesn't work either. 

im trying to launch beat saber on my quest 2 when im connected to my pc, but when i do its like both eyes are displaying the same image so it looks really weird. when i try to launch without being linked to my pc it launches normally.ive looked for solutions online but i havent managed to fix the issueSome details:using quest 2game was bought on meta app storepc specs: CPU- intel i5 14400F, GPU- Radeon RX 7800 XT, 32GB RAM.any help would be very much appreciated

 I’m a long-time Meta Quest user and currently using Meta Quest 3. I would like to report a serious usability issue with the new App Library interface.The recent update removed all filters and grouped categories. Previously, apps were organized into clear sections such as Installed Apps, Demos, and Updates, which made navigating large libraries fast and practical.Now all apps — installed, uninstalled, demos, and removed content — are displayed together in one list. For users with large libraries, this makes the App Library confusing and frustrating to use.While the new visual design looks clean, it significantly reduces usability compared to the previous version.I hope the Meta team considers restoring:App Library filtersThe previous grouped viewOr adding folders for better organizationIf other users are experiencing the same issue, please share your feedback so this can be properly addressed.Thank you.

Hi all. As I haven't used my Oculus 2 for a while, it's logged me out. When I tried to log in again, the headset said it has sent a login code to my old email address. As I don't have access to it, I changed my details on Horizon, but the headset keeps sending codes to the old email. I don't want to factory reset as it will remove any apps I've bought. Also as I can't access the headset I can't check to see if the cloud has saved them!!..

Hey all, recently got a brand new quest 3 I got it to play asseto corsa via virtual desktop, which worksHowever, at random moments, the quest OS will tell me than an app has stopped workingIt can go from "settings" to "avatar editor" to "metaOS.something.something" (dev name)Anyone knows why it does that and how can i stop it ? None of these apps are uninstallable as they are included in the meta bloat

It keeps saying worlds not available so I can't get into any live world 

My Meta quest two is black and I could hear the sound. It will show the Meta quest sign and sometimes the bubbles. I don’t know what’s wrong with it. I tried to do where you hold the power button and the volume negative and then do boot I even factory reset it. I don’t know what’s wrong with it. It was not mine. It was someone else’s. I know it worked before I don’t understand what’s wrong with it now I’m new to having one of these so I’m not very familiar with how to do it so please treat me as a beginner.

I am running a Quest Pro and this has been an issue for a long while.At first, I would hit 30% on my headset's battery, then it would drop my WIFI connection. If I tried to reconnect, not a single SSID would show up on the list. Trying to turn the WIFI module off and on did nothing but freeze the toggle state to "off." Only when I let the headset charge past 30% and restart did it allow me to connect to WIFI.I normally stick to 6 GHz, but this issue still occurs on 5 GHz.Over time, the percentage that would trigger the WIFI to stop working gradually increased. Now it happens at 54% battery. And it is now often complemented by UI and passthrough freezes. Factory resetting has not helped.I'm wondering if this is a symptom of terrible battery health and if anyone has recommendations for battery replacements? I normally keep powered, but I have noticed way faster depletion when I'm on battery.Thanks.

Hello! So I was hoping to not have to make this post but now I have to it has been a month since I sent in my controllers right and left to get replaced under warranty..... I still have zero idea why it's taking so long I have gotten the same answer over and over again with zero updates from meta on why they will not send me my controllers no matter how many times I talk to support they will not and do anything at all I am stuck with a headset I can barely use and I don't know what to do anymore

Hi there!In the past, I could go live to Facebook and you could hear all participants.Since some monthes now, you can only hear me, myself. How can I go live so that the other participants will be heard too? Someone told me a mic. But in my headset....?Do you have tipps?Vanessa aka digital.bohemians

my quest 2 turns on but when i enter the pass through i cannot go any further. There is no continue button, nothing is detected (boundary or controllers). my controllers have fresh batteries and 100% should work. No matter how long i hold the power button nothing happens. The screen keeps blinking. It began in RecRoom. as previously stated the power button doesnt work unless im turning it on and i cannot access my menu so i cannot fully reset the device, and it fails to bluetooh to my horizon app so i cannot do it from my phone. any ideas? thanks.

There is a limit to the number of times you can change your date of birth. Please contact us to request a date of birth changeSomehow my bday has changed but I can't recover it. It shows me the above message and says to contact support and if I click the button then it only sends me to the how to chage your bday page. What should I do?

My sons Quest 3 broke. The head strap has come off right at the charging port. Ive been trying to contact support for help. The webistes as much use as a choclate tea pot. When I put the serial number in its telling me theres no such product when Im literally holding the **bleep** thing in my hand. Theres no option to speak to an actual human being. So can anyone help me to please for the love of god fix this for him please? 

I’m posting this to publicly document an unresolved issue with my Meta Quest 2 that began immediately after a Meta software update and has left the device completely unusable. The headset now exhibits the following behavior: Passthrough flickers continuouslyScreen freezes, brightens, then goes blackControllers vibrate repeatedlyDevice cannot complete setup or the initial tutorial  I have exhausted every troubleshooting method available, including multiple reboots, factory resets, re-pairing, charging, sideloading firmware, and repeated setup attempts. There is nothing left to troubleshoot. I contacted Meta Support and was issued a case number (Case #08886194) During that support interaction, I received a written denial stating that Meta will not provide a free replacement and that my only option is to pay for an out-of-warranty replacement — despite the fact that this failure occurred after a Meta update and was not caused by physical damage or user error.&nbsp

Hi everyone, I'm having a problem with the Meta Horizon app. When I open it, it loads and gives the error: "An error occurred. Please try again later." I've reinstalled it several times, even with a VPN, but nothing helps. (By the way, I live in Russia.)

I purchased a gift card from Wallmart just now.  Went home to activate and the silver tape over the gift card code stuck to the paper and ripped off part of the code from the paper so now I can't read it.  Went back to Wallmart and they refused to exchange the card.  Now I am stuck here on this forum since I can't find anywhere where there is a number I can call to resolve this issue.  Can someone from Meta please respond to me directly before I contact my credit card to stop payment?

Im setting up an account for my 10yr old. Ive got as far as entering their name and being given a childs username. Wheb i oress continue, the wheel spins once and nothing happens. Tried it on my phone, on my ipad, on my laptop. Its frustrating. My internet is fine, tried both wifi and mobile.  Turned off my vpn in case that was it. Meta, pls help - this is frustrating. Thanks in advance! 

How does this thing work I do not have an organization 

Thank you to anyone reading this thread.   Earlier today I switched accounts on my Oculus from an alternate account (used by family) to my main account. After I clicked on "Confirm" in the account switcher, it sat there for about 15 seconds, before a diagonal black-and-white pattern showed up for several frames followed by the headset completely shutting off. It is not responding to the power button, and charging the headset doesn't have anything pop up on the screen. No LED lights show up either. I'm going to be RMAing this to best buy soon if there is anything that works to fix this as I assume this is hardware issue, but if this happened to you please give me a solution.   Also by the way because of a glitch the headset isn't paired to my phone at the moment (which only makes this situation even worse) so this headset is basically a paperweight.

Hello, I think I overused my quest 2 the last year 😛 Battery life is less than an hour for me already, is it possible to replace it?   Thanks!

I am trying to create an account for my 10yr old that is supervised by me. I went through the instruction, got past birthday and but can't get past "Use data to further personalize your child’s experience?". There are two buttons options, "Allow" or "Not now" and it doesn't matter which button I press, I kept getting "Oops something went wrong - We're working on getting this fixed as soon as we can" error. I have used Meta Horizon app, laptop and I keep getting same error. Even more weird Meta charged my card 0.99 cent to verify I am the parent before the account was actually fully set up! Please help. Thank you.

I want to do a factory reset from the headset.  I power off the headset, press both the power and volume buttons at the same time and wait for the boot menu to appear, but it never does. Instead, I get a little yellow robot on its side with a red triangle with an exclamation point inside. Under the robot are the words: "No Command".Can someone explain what's going on here? Do I have a hardware issue? Firmware issue?  

How do I delete devices in Meta Horizon app?It's not mine, I don't know why they show up in my app.I only have one q3 and rift s, the rest two q3 are not mine. 

I've already started an RMA but was wondering about people's experiences with the lenses. It seems I got one lens (the right one) that is darker than the other on the sides.I understand that some darkening is normal, but it appears to be excessive here.https://ibb.co/album/mN1QrLThoughts?

I purchased an Oculus quest 2 a few years ago for my daughter. She created an account and pin, but was having trouble logging in. The device has just been laying aside without being used. I recently took the drive and was trying to get the device working to no avail. I’ve done a hard reset, reboot and sideloan update. Since doing that, the device is on and goes to a black screen with “spa like” music playing in the background. It does not move from that screen at all. I’ve tried troubleshooting a few times, but it troubleshooting is repetitive. Is there anyone that could help. I don’t think she knows any of the login info or the email address she used at the time.