Other Troubleshooting

So in 2 years. is being along that i cant connect other devices accounts in my head set...i cant see the verifytion code to parry him...and i cant put any account since my original was disconected

Hi everyone,I really need help. I recently reset my phone and lost access to the authentication app that was linked to my Facebook 2FA. Now I’m completely locked out of my account.Unfortunately,I didn’t save any backup codes, and Facebook only asks for the 2FA code when I try to log in, no other recovery option appears. My Facebook account still shows up in my Meta Account Center, but I can’t access it.I have the email and password.I can enter them, but I’m completely stuck at the step that asks for the authentication code. This account is really important to me, and I’m getting desperate.I’ve tried everything, support forms, help pages, recovery links. I couldn’t submit a ticket through the support website too, and live chat hasn’t helped either. Nothing works.Please, if anyone from the Meta team  sees this, I would really appreciate if someone could help or guide me to the right place to recover my account.Thank you so much in advance! MetaStoreHelp​  

It used to be, albiet difficult, possible to save an equirectangular image to your photos folder. Then you could use the native TV app to view, in fully immersive 360 content you create yourself. I own 2 GoPro 360 degree cameras. I have thousands of snapshots. From Oculus to Meta Oculus to Meta 2, to Meta 3, to Meta 3s I've enjoyed seeing my own 360 degree images using my quest device. It used to be, to save to my device, I could open the Facebook app, and from within an equirectangular image, click a controller button, and choose save to device. I know this because I did it. I know that I did it because I use the skybox feature in the Meta Environment to see my own photos in 360, while I choose apps from the home screen. As of August 21 2025, no longer is this possible. with the new DJI 360 camera and Insta360 model release just a few weeks ago, and with a headset seemlingly designed to perfectly experience such camera footage, why is MetaJaneTest​ disabling the ability

I've created two supervised child accounts, I've added both accounts to our one headset (Quest 3).  My account is the admin/parent supervisory account.  When I go to the "switch accounts" interface, I can select either child account.  But once I'm in that child account, I can just click "switch accounts" and become the other child or the admin without any prompt for passcode or any other kind of authentication. This defeats the purpose of enabling parental controls on the child accounts if they can just switch to the admin account at will.  I must be missing something obvious, but I can't figure out how to keep account switching limited for the non-privileged users.  I've enabled the headset passcode, but that's not the same thing.  That just gives access to the headset.  Once any user is admitted to the headset, they can become any of the accounts that are added to that headset including the admin.  I keep reading about some kind of sw

I have 3 headsets, 2 Meta Quest 3S's and 1 Meta Quest 3. I would like to change the device nicknames on the Meta Horizon app so I can differentiate between the 2 Meta 3S's without having to remember which serial # belongs to which one.Is there a way to do this on the consumer side? Only posts I found about it were 1 year or older and they only mentioned it being capable on the Developer side of things.

updated my quest 2 to the new firmware version a couple weeks ago and ever since i haven't been able to use itevery time i try to boot it up it shows a firmware update thingie with a progress bar that doesn't show any progress, and after that it get's stuck on a gray screen foreveri've tried literally every possible solution available on the internet, and contacting Meta support was of no use as well, the most they could do was offer me to purchase a refurbished Quest 2 (not a possibility for me since i just got this device secondhand)i've tried sideloading every update v79's been getting but none of those seem to fix the issuedoes anyone have any suggestions? i have lost all hope of playing with my quest 2

WTF is up with these things? I bought a Quest 3 in December 2024. I'm not a heavy user. The most I do is watch the occasional movie or use Supernatural for fitness about three times a week. I've had to RMA the one I originally bought because of the "Unable to find location" error.  They sent me a refurb and, after about two weeks, it went black screen after an update. RMA'd that one and got another. That one was working fine. Until today... I turned it on ready to get some exercise and?... ANOTHER FREAKING BLACK SCREEN!!! Everything was fine two days ago. No weirdness that would signal things about to go wrong. Just dead. Tried factory reset, sideboard update, blah, blah, blah. Still dead! Needless to say, I'm royally pissed off right now. How could Meta sell such a colossal piece of 💩!  I dread what's going to happen when my warranty expires. I feel like this was a huge waste of $500.  And I'm super disappointed. I really like playing games and watching movies in VR. B

Not sure if others are having this problem but for some reason my email linked to my account isnt working for my VR headset. It updated and restarted so I was signed out and when I put my email in it just says it's not linked to any account even tho I know it is. 

I would like to transition my old Oculus account to a Meta account. Originally played some with an Oculus Rift, but ity stopped working some time ago. Now I have bought the Meta Quest 3, but Im unable to login to my old account. Ive seen some messages on forums while troubleshooting that i was supposed to upgrade last year, but I never received such a message on the emailaccount linked to said Oculus account.Either my old account should be made available again, or the purchased games and software should be made accesible on a new account.thanks.

Hello Meta Support,Can you help me find a solution to my Oculus Rift issue.The Display Port Keeps Disconnecting. Once plugged in to the Graphics Card I get a green light to move on, but 5 seconds later it goes red again?I have tried every available internet solution provided on these forums and else where.Uninstall and Reinstall all software associated.including removing all leftover files from Oculus and Meta in the appData folders before a fresh installUpdated all software and driversChecked and rechecked all physical connectionsNo other errors are presenting themselves to explain issue.This Rift device worked without a problem a little over 6 months ago and has been stored safely ever since - So I've ruled out physical damage to any part of device itself.I have tried to create a support ticket for this, but that is practically impossible!!!! I am constantly told that the serial number provided does not match the Meta account!! Assumed this is because I moved my Oculus account over t

Hello everyone!I've encountered a very strange and frustrating issue with my Meta Quest 1 headset and I'm hoping someone in the community has faced something similar and can help.My headset is stuck in a setup loop after I performed a factory reset. The screen constantly shows a message to "Continue setup in the Meta Quest mobile app," and I can't proceed past it.I have already tried all the standard solutions I could find:Factory Reset: I performed this both through the phone app and the Fastboot menu, but nothing changed.App Data Clearing: I cleared all the data for the Meta Quest app on my phone and tried to connect again.Manual Firmware Update: I successfully sideloaded both the latest and an older firmware version onto the headset. The headset updated, but the problem remains.ADB Commands: After the firmware update, I tried to run a command to complete the setup, but it failed because the headset was not detected by ADB.Here's what puzzles me the most:Serial Number Not Recognized:

My quest pro has been repeatedly restarting itself, will not exit the loading screen, finishes loading the start up screen, and then restarts the start up screen, I tried force shutting it down by holding the power button, it just powers itself back on and repeats the issue, I had to factory reset it for it to be playable for a day, I went to bed, woke up, and I heard the chime… It’s doing it again…

Hi so I got my quest pro controllers about a year ago and a few times I've had issues with updating them, but this time it's something I haven't seen before. So at first I get the notification I need to update my controllers, and the controllers say "update starting" but the update never starts, it just stays like that forever. I tried factory resetting and disconnecting and reconnecting the controllers but nothing ever works. I hope someone has some information on how to fix this. (My VR is a quest 2 if that is relevant). 

After the last update with Doby Atmos, my Meta Quest 2 audio and microphone are not working. When I call someone, I can hear them for a moment, but then the connection cuts out. They can't hear me, and I can't hear them. Is anyone else having this issue, or know how to solve it?

Hello, I have a meta quest 3 and for some reaosn, last might I hopped on to play some yeeps, but for some reaosn it kept on doing this? (2 vids in yhe google drive link)https://drive.google.com/drive/folders/1fueYbUAw68zOgP9sx0lkyHXDL1_awLIP?usp=sharingIts basically what this guy has. https://communityforums.atmeta.com/discussions/OtherTroubleshooting/oculus-rift-s-issue-with-tracking-movement-of-headset-can-anyone-help/1340825Can someone please help me?

Hello, I just got my new quest 3 for my birthday 2 days ago.   Before I got it, I was sent a referral code for a $30 credit for the Meta store.  All of the criteria for the credit was met and I used the link I was given to sign up originally, but for some reason it is yet to come through and there is nothing on my account even referencing that it was added or directions on how to get the credit applied to my account.  I do not know if this is the correct place I should be going for help, but when I try to use the designated “support” tab it doesn’t allow me to get any type of support.  When I click that, it gives me an error message then I “return to homepage “ where it asks me to sign in again.  That doesn’t work and it leaves me in a useless circle. If anyone could help direct me on how to get my credit and/or how to contact support it would be greatly appreciated. byw, I am writing this and was trying everything with support and getting the referra

When i turn it on i have no Wi-Fi and does not show Wi-Fi on. I try to turn it on and nothing. It also show no MAC address. Do i return it?

How long is this latest rollout supposed to take for it to reach everyone?? Currently on V78 and STILL waiting for V79.

I've observed that when I leave my headset off (full power-down) and not charging, that the battery will drain overnight from 100% down to ≈ 70% in the span of 6 or 7 hours."Automatically power headset to update" is TURNED OFF (not enabled).   The device should not be powering on to update, but the power drain is unmistakable.  Surface of the headset does not feel noticeably warm to the touch.Anyone else noticing this?   I'm on V 79.1032 and only recently noticed this behavior.

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After updating my Quest 3 I received a message on my headset that said something like "This device is not trusted"Now my Quest 3 is stuck on the USB Update Mode menu (the menu you access when pressing power and volume down at the same time)Does anyone have any work arounds? I'm outside of warranty and customer support apparently can't replace or re-flash my device.I cannot do Factory Reset, Boot Device, or Sideload Update because it'll just flash the meta logo for a second and immediately return me back to the USB Update Mode.Anyone have any workarounds?

Hello in 2020 I bought around $2k worth of virtual land. My personal Facebook account was hacked and Facebook deleted my whole profile. So I don't have access to the virtual land I purchased because its under my old profile. Does anyone have any information to share so I dont just lose $2k worth of land

Hi guys my meta quest 3 is not charging at all have tried every charger in the house but not one is working.        Had my head set for three years but don’t think this is the problem anymore.  Hasn’t changed in a week but idk what to do any more Can I get some answers please x plz 🎀

Hi,I recorded a session in my Meta Quest 3S that I'm trying to move to my PC for editing and use in a project but can't get it to work.When I plug in a USB-C cable I get the prompt in the headset to allow my PC to see files and I can see it in the Explorer on my PC. When I click on the headset in the Explorer it's empty even though I can see the recording under Files in the headset.I've tried different USB-C cables with the same result. Any ideas?Cheers,Patrik

i installed v79 and i Also have developer mode enabled. After installing version 79 I enabled public test channel and I don't see any new updates. Is the navigator UI? Just on version. Seventy-seven or is it also available on Seventy-nine and I'm not just getting it.