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Quest 3 lost all tracking

Forum|Forum|2 years ago
January 10, 2024
173 replies
70432 views

Brand new quest 3 just arrived, configured an everything was doing pretty well. Was just logging into a game when all tracking just stopped working, a window saying "Tracking lost" showed up, but I couldn't click anything since the controllers stopped working too, hand tracking also wasnt working. I tried cleaning up the cameras with a very soft towel, tried rebooting, resetting to factory settings, everything I could. The screen is either completely black, black with a dot or on the starting screen asking to turn on the controllers, but the screen just moves randomly and isn't following the headset movements at all. There is a white dot blinking on the left controller and they keep vibrating every few seconds.

Best answer by BlckBrry1

Update
I've returned it, but before doing so I found out that the issue seems to be that little sensor on the inside of the headset, the one that sits right on the forehead. Everytime something is close enough, all tracking was just gone. When there was nothing on the sensor, I could see the tracking working when in the turn off screen at least, and could click with the controllers, but I was still completely unable to actually do anything other than turn on, turn off and factory reset the device. I'll get another one and hopefully it will be problem free, but if not I'll just wait a few months to try again. I do not believe it was sweat that broke it since it was worn for very little time, and it happened when i slightly adjusted the headset on my face. No force used or any mishandling of the product, it just stopped working. Makes me think there may have been some faulty connections or something of the sort going on in the inside of the headset.

What I did to find out that little sensor was the issue is I was removing the headset and putting it back on a few times. Eventually I just held the power button since the only other screen I could see was the turn off screen. I then noticed the tracking seems to go back so at first I thought it just wasnt built very well, but then I noticed putting my finger on the sensor caused the tracking to die. Apparently there is a way to disable that sensor trough developer tools from the oculus software on pc, but you also have to be able to access the headset's configurations. Not sure it would have helped, but I couldn't try it since I couldnt control anything.

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Greyman

Inspiring

Did your issue appear when you put it on after having it on charge or just not wearing it for sometime, as that's when mine always happens? So far, it has eventually corrected itself and I am starting the think that is somehow the cause. Apparently Android has a way of gradually shutting down when it hasn't been used for sometime and if that gets interrupted at an inopportune moment, bad stuff might happen. The devs needing to maximise battery usage as much as possible, might have lead to some corners being cut.

I also had issues with my Meta Elite Strap with Battery being disconnected, again when it had been on charge and as I put it onto my head. I suspect that with my battery disconnection issues now being far more rare, something might have been updated in one of the updates since I got my headset, so hopefully they'll figure this one out too and get it fixed.

U

Unmutual

Participant

I was playing golf plus. Took a one hour break and it happened when I put it on again. I didn’t put my device on charge but I have an elite headstrap with battery so it will technically have been charging the internal battery from the external.

I really don’t think there’s any need to overthink this. I’m confident it’s just sweat damage.

G

Greyman

Inspiring

You might be right.

I had another instance last night, but got it working again, pretty quickly, with a power-cycle of the headset.

Although we shouldn't need to put up with this, I can live with how it is at the moment. Hopefully it won't get more frequent or harder/impossible to correct, as having to get a 2nd hand replacement is hardly filling me with enthusiasm.

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biggusdickus733065

New Participant

Happened to me just this morning (had the MQ3 for a few weeks now). I restarted the thing a couple of times, then wiped off the inside of the ocular area (lots of dried sweat gathered there, was playing lots of rhythm and movement games), then made a few quick movements within the sensor's radius. Flicking fingers, that sort of thing, to get it to react. The set let out a few beep-boop sounds, the lights flickered a bit, then everything returned to normal. Tracking and all.

My guess is the tracking sensor on the inside gets "gummed-up" a bit, after a while. Needs to be poked with a metaphorical stick, to get back to normal.

Maybe that was just my device and the heavy use of it for physically-exerting games, but might be worth giving it a try.

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Unmutual

Participant

Glad you’ve got it working again. Still a concern it’s happened so quickly into ownership. I’ve actually returned mine for a replacement so will see how long this one lasts. I’ve removed the silicone shield and went back to stock as I think that was actually causing me to sweat more.

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biggusdickus733065

New Participant

I sweat like a pig in general, especially in this heat, so the headset's probably having a **bleep**ed-up time dealing with all that fluid drying on the inside. I'm guessing in winter months there wouldn't be these kinds of problems.

They could've put some kind of air-con unit on the inside, but I'm guessing that would've killed the battery time (not to mention made the unit heavier).

But it's working again, and I'm happy with that (and I know what to do if it happens again). That's what matters.

C

CameoNL

New Participant

Hi after reading this whole thread i think i'm the latest member of the wearable brick club. I am in possession of my unit since october 2023. I have and use the officiaal quest 3 charging dock and i also use the BoboVR M3 Pro headstrap. Recently started using it every day (3 week) for about 30 minutes playing FitXR. (moving a lot and sweating a bit yes!)

Yesterday suddenly out of nowhere i get the infamous no tracking error. This happened about 5 minutes after putting the headset on and i was still in the menu. I tried all the stuff mentioned in this thread but it wont recover. Now after factory reset im stuck with the music, no responsiveness and occasional image (for about 1s) if i quickly remove and put the headset back on. Controllers blinking and vibrating etc..

I'm going to try to replace it with the retailer i bought it from and/or start a support ticket to document this. Surely this all sounds like something in the design is failing us ?

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Unmutual

Participant

It seems like it’s a single failed component that’s causing this. Essentially the sensor connections are corroding. All they need to do is work on waterproofing these.

T

Tongel

New Participant

Got my headset few days ago, yesterday it stopped working. I'm returning it now. It's a bit absurd that it's so fragile. I'll try a new one, but in the meanwhile it would be decent that all my subscriptions are paused.

Mafootje

Inspiring

I've tried that but developers tell to contact meta and meta says contact developers. They won't be able or doesn't want to pause subscriptions. For me it's the main reason i don't do subscriptions.

A

Austintatious69

Up and Coming

Here I am, joining the club on this beauty of a feature. 10 days after purchase with a brick. What a complete disappointment.

Was just playing and the tracking went wonky, then the message and no matter what I do the tracking failure persist.

MetaStoreHelp

Community Manager

Hey there, Austintatious69 !

We suggest trying the troubleshooting we have already provided in this post, as well as checking the steps mentioned on our website.

If this issue persists, do not hesitate to contact us, we are always happy to help! Just select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Then, click "Send a Message" to privately message us! (Remember, you must be signed into the community first to send us a private message.)

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

U

Unmutual

Participant

Austintatious69….please ignore the patronising and distasteful advice give immediately above. Your headset is essentially bricked so you should return it as soon as possible. It’s disappointing that Meta won’t accept that this is a clear design flaw but that’s the world we live in I guess.

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Austintatious69

Up and Coming

Yes, I spent hours following all that bull**bleep** advice before I even made my post once I realized I have a brick. For them to just post it again and again to those like me suffering from their faulty product and poor ass customer support is really indicative of how little they give a **bleep**.

E

emmaelza

New Participant

Wow i didnt know this was so common. My oculus quest 3 headset has become unusable. when i boot up im taken to the home screen like normal BUT the tracking never comes into effect and the horizon main screen just drags along to the movement of my head. My controllers keep vibrating and flashing but are unusable. The volume button still produces the white dot and allows me to click but since everything on the screen is moving along with my head im unable to aim at anything. I think the issue is coming from the locks where the facial interface connects on the quest 3. Moving my facial interface causes a black screen to appear like it about to connect to the tracking again but just go back to the same problem a second later. I tried buying a new facial interface and the problem persists. Something is wrong with my quest 3 please help vr is very important to me

Mafootje

Inspiring

I've had that twice and followed all instructions that meta support gave me.

After the last resort a factory reset it still didn't work.

I had to return both headsets.

Fortunately my third one is still working.

C

CameoNL

New Participant

After two weeks of vacation I was about to send the Quest 3 back to the retailer when i noticed i was able have camera vision again and i could finish setting up the headset after a factory reset. The headset is pretty much working again except for whenever i want to setup a boundary. When i start an app that needs the boundary or i click on the boundary setup the camera freezes and the vision pans up and goes dark.. short flicker and boom back in the menu. Before i send the thing back im curious as to what's going on now... surely a part of the device is still malfunctioning but it allows me to do more and it's able to track my hands and view correctly.

edit: after looking around on the forums.. i have pretty much hit the following issue from anothher thread now -> Meta Quest 3 boundary issue. - Meta Community Forums - 1150223

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