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dinkd
New Participant
December 10, 2023
Solved

Quest 3 stuck in Battery Saver Mode

  • December 10, 2023
  • 332 replies
  • 85674 views

So I toggled the battery saver mode 3 days ago and ofc it lowered resolution. I wanted to test the feature. So I toggled it on, saw the change, and then toggled it off. When I turned it off, the resolution stayed the same, the fovetated size stayed the same. Everything was the same as if I was still on battery saver mode (with full charge on the headset).

 

I ignored this issue until today as I cannot deal with it anymore. I restarted the device, resolution is still low, text is pixelated, FOV is terrible, everything warped. The headset thinks I'm in battery saver mode still. Tried toggling it on and off and there is literally no change when turning it on, and of course no change when going back to off.

 

 

Please help. 

 

I'm on v60

    Best answer by AliceinVRworld

    **NOT A SOLUTION** MARKING FOR VISIBILITY**

    Hey everyone! Engineers are currently looking into this and in the meantime, will need you to get connected with support using this link here. They will need to provide a few steps and possibly collect logs. As well as getting this escalated to our internal specialist through email. Our support will have the tools to get a better look into this for you! As well as submitting a bug report! 

    In addition, please get connected with our support through a PM by clicking their name MetaStoreHelp and making sure you're signed in. 

    332 replies

    Show previous replies
    YoCryptoorg
    New Participant
    February 6, 2024

    Having the same issue as well. It's been like this since I bought the Quest 3. Didn't realize it could be better until I saw this post. Can this be fixed with a firmware update or do I have a faulty unit?

    Kevicii
    Participant
    February 6, 2024

    Meta hasn’t confirmed yet but som users are reporting a factory reset fixed their issues. I’m leaning towards a firmware/software fix but no official answer from Meta yet.  

    Tyberis1
    Up and Coming
    February 6, 2024

    I wouldn't say I'm OCD......ok I will say I am, but I have reset my headset 15 times now in the last week. Just in the slim chance it's some RNG thing, LOL. So far the RNG gods are against me. Or there is nothing wrong with it in the first place.

    DernanOculusVR
    New Participant
    February 7, 2024

    Yeah. i have this issue on my quest 3.

    the only time it isn’t extremely grainy is when i turned on one of those really bright light rings.

    but even there it’s kinda grainy.

    pezmannen
    New Participant
    February 7, 2024

    I cannot see a differense switching between battery saving mode and normal mode. The image just quickly flashes. Passthrough is extremely grainy. Is this the same behaviour you are seing?

    Konttu
    Up and Coming
    February 7, 2024

    Hi, I dont notice difference in menu. But when playing games like asgards wrath 2 or dungeons of eternity I can clearly see difference when toggling that setting on and off.

    Tyberis1
    Up and Coming
    February 7, 2024

    To help some that may not know what the issue is. I have a picture that closely represents what the passthrough looks like. Since we can't take an accurate picture through the lenses of what I see I had to find the best comparison. Now look at this picture and think slightly less blur and more pixelation. If I move something within 3-4 inches of the screen I can see it somewhat clearly but warped. Like my monitor, my phone, a picture on the wall.

    cashie990
    New Participant
    February 8, 2024

    I recently experienced VR for the first time after buying a Meta Quest 3 so I would have had no idea about this issue if I hadn't seen it complained about by others.  I just assumed that the grainy passthrough was normal.  I'm very disappointed with Meta for not accepting that there is an issue and informing everybody that they are working on a fix.  What happens if they don't have a fix, will they recall all affected headsets?

     

    Konttu
    Up and Coming
    February 8, 2024

    But grainy passtrought is normal? It's very similar what was in advertisement videos. Its grainy but you can navigate around easly and even read text. If you think you have faulty unit go replace it. No software can fix hardware.

    cashie990
    New Participant
    February 8, 2024

    That's not true if you read what others are saying.  Youtube is full of reviews showing the different experience of passthrough for users and the claim that headsets get stuck in low resolution mode if Battery Saver is activated.

     

    bradleyfrank52
    Participant
    February 19, 2024

    so what is the consensus on this? Is this confirmed as a bug? is there a fix?

      AliceinVRworld
      AliceinVRworld
      Honored Contributor
      February 20, 2024

      Def a bug! Our support agents can provide any troubleshooting needed for this issue! Just click on the "Solution" Post! You will be able to see the link! 

      We are all mad here.
      shevayura
      Participant
      February 22, 2024

      Confirm. AR experience is ruined by this issue. My headset was delivered today (EU). Hard reset didnt help.

        Tyberis1
        Up and Coming
        February 23, 2024

        My son took his back shortly after all this happened and went to a Bestbuy 30 miles away to make sure he got a different batch. It's passthrough was the same. So I don't think it's a bug. I just think it's that bad. Plays games great, but definitely not recommended for Mixed Reality games or typing or texting. It's Just too grainy to see. We'll have to live without that option for now.

        Anonymous
        February 25, 2024

        Same here. Didn’t even touched battery saver. It was like that from day one, from the box. Spent a lot of time searching for solutions, tried every possible suggestion. No avail. Any light condition. Reset. Restart. 5 times reset. Nothing. Can’t read can’t see my phone everything is blurry and shiny.  Even checked may be there is a protection film on cameras. No. Filming is ok. But pass through is impossible.

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