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Quest 3 stuck in Battery Saver Mode

332 replies
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So I toggled the battery saver mode 3 days ago and ofc it lowered resolution. I wanted to test the feature. So I toggled it on, saw the change, and then toggled it off. When I turned it off, the resolution stayed the same, the fovetated size stayed the same. Everything was the same as if I was still on battery saver mode (with full charge on the headset).

I ignored this issue until today as I cannot deal with it anymore. I restarted the device, resolution is still low, text is pixelated, FOV is terrible, everything warped. The headset thinks I'm in battery saver mode still. Tried toggling it on and off and there is literally no change when turning it on, and of course no change when going back to off.

Please help.

I'm on v60

AliceinVRworldAnswer

Honored Contributor

**NOT A SOLUTION** MARKING FOR VISIBILITY**

Hey everyone! Engineers are currently looking into this and in the meantime, will need you to get connected with support using this link here. They will need to provide a few steps and possibly collect logs. As well as getting this escalated to our internal specialist through email. Our support will have the tools to get a better look into this for you! As well as submitting a bug report!

In addition, please get connected with our support through a PM by clicking their name MetaStoreHelp and making sure you're signed in.

We are all mad here.

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The1stDarkLordMorgoth

Honored Contributor

Hey guys! I'm all for us having a simple conversation about the Quest 3 Battery Saver Mode, but let's please remember to keep our discussions with each other civil and remember the rules of the forums. Let's be sure to post accurate information to help other users while also being respectful towards one another. Thanks everyone!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

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bradleyfrank52

Participant

It would be helpful to get more information from META with what exactly has been determined, what still needs to be determined, so this thread can be reigned in and potentially resolved? Does META have anything new to update us with on the status of this issue?

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MarioLouis64

New Participant

This Issue seems to still be ongoing for me, just bought the quest 3 yesterday, and I went into battery saver mode. When I tried to turn it off, the low resolution stayed there, now the only thing that happens when switching on and off battery save mode is that the screen brightness dims a bit and that's it.

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MarioLouis64

New Participant

Somebody at meta needs to see this and actually do something.

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jof

Participant

Do the moderators have any news on this. The last thing we were told it’s an actual bug and nothing since

AliceinVRworld

Honored Contributor

Hey there! We will need you to get connected with support! Just click here to get in touch with them!

We are all mad here.

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jof

Participant

Hi Alice

I have been going back and forth with support for months. I am on my third headset.

I recently bought new lightbulbs which took away the graininess on the pass through but it still has a below standard definition image on the pass though and awful dull colours.

i have also tried all the relevant settings, contrast, brightness and colour correction settings, as well as countless factory resets.

I seriously doubt they can say anything else without a random number of returne until I get one that finally works.

Meta need to release a statement on this because it’s not fair for people who have paid. Over 400 dollars for a product which has an incomplete operating system.

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jpbianchini

Up and Coming

+1 with this issue

How is this taking so long to solve?

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jpbianchini

Up and Coming

AliceinVRworld MetaStoreHelp ShiroTenko The_1st_Dark_Lord_Morgoth

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jpbianchini

Up and Coming

If Meta couldn't fix the bug yet, at least push an urgent security update removing that option so that no more new users can be affected by this for the time being.

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jpbianchini

Up and Coming

dinkd Does the issue show up in screenshots? If so, can you share some with us. I pretty confident I'm affected by this issue (I toggle Battery Saver Mode on and off and see no difference, so I assume it must be constantly on low res), but I'd like to know for certain.

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jof

Participant

I’m on my third replacement and the pictures taken by the camera are better than looking through the pass through

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jpbianchini

Up and Coming

Did you get a replacement through warranty/support, or did you just return it? (7 day return period or something, not sure what it's like in whichever country you're through)

The resolution is reduced only in passthrough for you?
Tbh I wasn't referring specifically to the passthrough, the decrease in resolution seems to affect other stuff/apps including the UI (blurry/pixelated text, and low resolution circular cursor).

I tried taking screenshots of the UI but I'm not sure how apparent it is.

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jof

Participant

This issue really needs to be reported to the big gaming sites so meta will actually say or do something asap

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jof

Participant

Does anyone have any email addresses for who I can contact at places like IGN etc because this is a total joke. A console launch where by the sounds of it a massive amount of units are faulty.

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jof

Participant

Also why is everyone being told to contact support? unless you’re problem is you don’t have the required lighting or you need to adjust settings on the headset like contrast or brightness or do a hard reboot or factory reset, there is literally nothing else you can do to fix this problem

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Tyberis1

Up and Coming

Replacing will not fix this issue. It's just how the unit is. It's meant to be grainy. Using PCVR helps a ton but the unit itself is really bad when running apps off the internals. I'm just waiting for Quest Pro 2 or Quest 3 now. Should be fixed by then.

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jpbianchini

Up and Coming

We’re not referring to passthrough being grainy, if that's what you meant.

I think what most people in this thread are referring to is an overall system-wide low resolution due to being stuck in Battery Saver Mode (which lowers graphical fidelity).

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Tyberis1

Up and Coming

I get grainy screen in games and HUD also.

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