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wu520178
New Participant
December 14, 2024
Solved

Updating the system to version 72.0 has caused my Quest 2 to be unable to turn on and unable to be c

After the update, the VR went black. When turning it on, it showed the LOGO and a computer chip with a green progress bar. Now it can't be turned on, can't be charged, and the indicator light doesn't come on. All of these are caused by this update. Is it broken? Why is there such a big bug? Can the VR be fixed? I'm asking the technical staff to give me a reply.

    ETBayAnswer
    New Participant
    December 14, 2024

    My oculus went black yesterday and won’t restart, too. I submitted a support ticket. We’ll see.

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    8 replies

    TomCgcmfc
    Honored Contributor
    December 14, 2024

    That computer chip with green progress bar indicates it is trying to do a Firmware update.  If this gets interrupted during an update (causes may be a result of loss of wifi and/or low headset battery) then it can brick your headset. 

    This is just a user forum so otherwise I suggest you contact meta support and see if they can suggest ways to fix this (may need to do a factory reset, maybe using your power/volume buttons).  Good luck mate and cheers.

    i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 64Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers
      wu520178Author
      New Participant
      December 14, 2024

      The battery was fully charged during the update. After the update was completed, the screen went black on its own. The problem remained the same after restarting, and finally it couldn't be turned on at all.

      ETBayAnswer
      New Participant
      December 14, 2024

      My oculus went black yesterday and won’t restart, too. I submitted a support ticket. We’ll see.

      Bobax
      New Participant
      December 20, 2024

      I had the same issue. It seems to have been bricked now, support can doing anything unfortunately. I updated it and after that I got black screen after the spinning Meta logo. Tried rebooting a few times and it suddenly stopped working altogether

        PKnucklez
        New Participant
        December 21, 2024

        so their purposely bricking headsets now?! went through the same. headset was at 90% and charging during the update... upon restart, logo followed by a never ending dark screen. let it sit for an hour like that. restarted the headset, same thing... then stopped charging (light turned off) and refused to even attempt to boot back up.

        THREEFIFTYSE7EN
        Participant
        December 23, 2024

        Have the support team offered any solutions? I had the exact same thing happen to me tonight. I’m so annoyed because my 6yo son was super excited to finally get to try VR but I had to tell him it was broken. 

        itsratface
        Participant
        December 26, 2024

        wu520178 

        please consider adding this to your original post.


        If you find yourself affected by this issue, please consider sending the following template to the Agencies listed below:

        Dear [Entity Name],

        I am writing to bring your attention to a serious consumer protection issue affecting thousands of Meta Quest 2 virtual reality headset owners. A recent official software update from Meta has rendered numerous devices completely inoperable ("bricked"), with no possibility of recovery through standard troubleshooting methods including factory reset attempts.

        The affected devices:

        • Do not respond to any button inputs
        • Cannot be connected via USB
        • Display no signs of power or functionality
        • Cannot be restored through any user-accessible means

        Meta's official response has been to only replace units still under warranty, leaving many consumers with expensive paperweights due to a manufacturer-pushed software update. This appears to be a clear case of manufacturer negligence resulting in widespread device failure.

        Evidence of the widespread nature of this issue can be found in multiple threads on Meta's official forums:

        Key concerns:

        1. Meta pushed an update that permanently disabled functional hardware
        2. The company is refusing to take responsibility for out-of-warranty devices
        3. Consumers are being told their only recourse is to purchase new units
        4. This represents a significant financial loss for affected users
        5. The environmental impact of forcing premature hardware disposal is considerable

        This situation may violate consumer protection laws regarding:

        • Planned obsolescence
        • Right to repair
        • Consumer goods fitness for purpose

        I respectfully request your organization investigate this matter. I can be reached at [Your Contact Information] for any additional information needed.

        Affected Device Details:

        • Model: Meta Quest 2
        • Purchase Date: [Date]
        • Serial Number: [Number]
        • Date of Failure: [Date]

        Documentation of my attempts to resolve this issue with Meta and relevant correspondence can be provided upon request.

        Sincerely, [Your Name]

         


        And here's a list of Consumer Protection & Media Contacts:

        Consumer Protection Agencies

        United States

        Federal Trade Commission (FTC)

        • Report at: ftc.gov/complaint
        • Phone: 1-877-FTC-HELP (382-4357)

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        • Submit complaint: consumerfinance.gov/complaint
        • Phone: 1-855-411-2372

        State Attorney General Offices

        • Directory: naag.org/find-my-ag

        European Union

        European Consumer Centre (ECC)

        • ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints

        UK

        Citizens Advice Consumer Service

        • citizensadvice.org.uk/consumer
        • Phone: 0808 223 1133

        Tech Media Outlets

        Primary Tech News

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        • ClassAction.org: classaction.org/contact
        • TopClassActions.com: topclassactions.com/submit-a-tip

        Hardware/VR Specific Media

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