Warranty controller still not back to me

Sorry to hear of your problem, unfortunately you're not the only one going through this maze. As this is just a user only forum, currently not monitored by anyone from Meta, there isn't anything we can do directly 

However....! Here is a link to some options to talk to a human Meta Support person directly rather than an AI. There are three options, gather your information, reference numbers etc and try all of them. I'd start with the WhatsApp route first, it seems to get the best results. Good luck and I hope your son gets playing again. 

Btw this is an open unsecured public forum so never post any personal information like screenshots of conversations or account information here. 

Here are the links

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

Hi altfeathers15​ 🙂

How can I add screen shots of the email conversations?

You don't need to do that, we know what you are talking about.

 Probably they are currently out of stock and unable to send you a refurbished controller... happens quite often, sadly.🙁

See the threads below.

My Quest Pro Nightmare: Meta Support Canceled My RMA After Two Months of Silence | Meta Community Forums - 1367885

NEED HELP: Meta RMA is caught in a support doom loop | Meta Community Forums - 1375787

Extremely frustrating return issue | Meta Community Forums - 1377778

4+ Month RMA | Meta Community Forums - 1377935

2 days in a row since I posted on this thread, they sent me an email saying they’re looking into it, keep an eye on my inbox, have a great rest of your day. It will be a great day when they just send me a controller. Like they can’t afford to just replace it. The GameStop near me quit selling their products. I can see why.