Pairing & Connections

Can anyone help? I have tried all ways to log into my meta quest, when I switch it on it gives me a code and when I type it in online it says incorrect. I have tried restarting and different codes. I have downloaded the app to try and pair to my phone and it suggests entering a code from the meta screen however there’s no code there. I have logged in online through Facebook and I think the email address may be the issue as I have a previous account with this email, I’m unsure how to create a new one on the head set itself as I can’t get anything on the screen apart from 8 digit code 

i am getting this error in my pc. the thing is that i´ve used normally my rift s with the xg mobile egpu "rx 6850m xt" but now that i've changed to a quest 2, ir doesnt want to open any more. i tríes what many posts did, and i've extracted this log.20/11 12:52:17.339 {!ERROR!} [Kernel:Error] OVR Error:  Code: -3006 -- ovrError_DisplayInit  Description: Error reading vendor and device Id  OVRTime: 2177.028805  Time: 2025-11-20 12:52:17 [340:140:300]ive tried uninstalling, repairing, checking the services and all. and i'm still getting this error and ir diez mot want to "Reach Link Service".can somebody please help :c

When I try to log in to my Meta account I get to the screen where it is supposed to send an sms code to my phone but it does not send the code. I removed my phone number from my account via the accounts center but it still tries to send to a number that should no longer be linked to my account. I changed my 2fa method to use an authenticator app but it does not show up as an option, only sms to my phone or enter a recovery code. I've tried all the recovery codes, and generated new ones, and it says the codes are invalid. This is extremely frustrating, and it's compounded by the fact that there is no phone number I can call to get support from a real person. Please help, my Quest is useless right now and I've wasted half my weekend trying to get it to work.

So I Have a Nvidia 5060ti graphics card. Paired with an intel ultra 7 256F. My computer is over the requirements but my WiFi signal is weak. Could that be the reason it’s giving me the error  or is my graphics card not supported yet?

So, I bought this headset, factory reset, etc.., so I am trying to pair left controller its going in pairing mode but not actually pairing just keeps flashing those lights. If theres a fix or something else let me know! I do think i need to reach out and write a letter with the serial number and have them reset it.I'll keep anyone updated if i get it fixed with this method if they believed they have the same problem

After doing a factory reset as told by chat help things went downhill.  In the instructions it says to go to: (work.meta.device) where i enter the code it gave me  on the screen.with the problem being  it will not accept my email address to allow me to finish the setup.  I chatted with the online help thinking the problem was solved but it hasn't. Now I'm having a hard time getting any more help from chat on what to do next.  I followed the step only wanting to reset my system again not helping me at all. Now in all this confusion I ended up with a new Admin account that solved nothing at all.  The tech said she would delete it but has not been  thinking I need to delete it as well before starting down this hill all over. Your help is appreciated!!!  Jim

Hi, I am new to the quest VR world. I have Meta horizon app on my iphone, same account on headset. When i click casting on the app, it says on the headset casting started and then it disconnects. Yes I am on the same wifi network. Also trying to cast to TV's I am unable to.Appreciate any guidance. Thanks

Hello, old chaps!I have a Quest 3 and an Acer Predator Helios NEO. All working very well until last Windows11 + MetaOS + NVIDIA update.Now, even with all Air Link connection checklist completed, Notebook paired and connected, Meta APP running... When I try to launch the Air Link, The Pinkish VR environment and sound appears for 3 seconds and... It goes back to my room.I've tryed each and ever tips from these Community forums, but none solved.Need help, please.TKS!

So My left controller wont update,  went through everything as per these forums and other help.   Seems like its a pretty common issue.Anyway I contacted customer support who stated that as the unit is out of warranty I will need to buy a new one and said i could get a refurbished one for 49.99.     I reluctantly agreed to this as what choice do I have but I wanted to make a complaint as I have not broken anything its clearly a known issue with the software.Anyway so I pay £49.99 and then I get another email stating that I have to send the old one back which was not mentioned at all.What a total scam.So now I have to wait roughly 20 days in total to get a replacement that only has 90 days warranty that is more than likely some previous poor persons controller that they had to send back as it wouldnt update that meta have fixed at the press of a button.    What an absolute racket .......oh and apparently there is no way to complain no email addres

whenever i try to login it takes me to the browser i put in my details then it  takes me back to the app where it just says "something went wrong, please try again in 2-5 minutes" (which i have done). I've tried restarting the headset and pc, reinstalling the rd app and running it as administrator with no success.  

Just purchased Meta Quest 3, a week ago, for the love off me, i factory reset and this thing has a mind of its own with showing back up with stuck on mobile pairing screen with code when i at first was originally pairing to my desktop.Any help on getting rid of this screen to Default back to Menu Screen would be appreciated.Cheers

When I try and connect on the Meta Horizon app to cast from my MetaQuest 2 to my iPhone it won’t let me. It casts audio and a white screen. All the on-screen buttons work, it just doesn’t show the screen. I got it to work once by undownloading the app and downloading it again, but every time I start to cast again it still does only audio and no video. 

Hi,I'm trying to connect my Meta Quest 3s to my PC using Meta Quest Link. However, I'm facing the following issues: When I go to Devices > Add Headset, the Quest 3s does not appear in the "Select Your Headset" list. If I choose Quest 3 instead and proceed with the normal setup steps, the connection does work, and I can use Link. However, even after successful connection, the headset does not appear under the Devices tab. I have tried both Link (USB) and Air Link (wireless), but the result is the same in both cases. My Meta Quest Link app version is 78.0.0.988.310.  Has anyone else experienced this issue with the Quest 3s? Is there an update or workaround available to properly detect the headset? Thanks in advance!

I have owned a Meta Quest 3 for about a year now and currently with a second set of One Touch Plus controllers. My first set of controllers suddenly developed tracking problems after a major update to v74 software version. I did everything I was asked to do including factory reset but only achieved a short-lived fix on one occasion. Meta support asked me to return the headset and controllers for a fix or possible replacement of the device(s) which was a difficult thing for me to do since I live in Nigeria.After about 6 months, I was able to get a second set of controllers through a relative living in the US. Just right after the recent major update to the headset, the right controller suddenly lost pairing connection with the headset. Removing and reinserting battery restored connection only one time and it was brief. I had to unpair it in the Meta Horizon phone app have been unable to repair it - pressing the B and Meta buttons together and holding them down for more than 4 seconds di

I have lost access to the phone number linked with the two factor authentication is there anything I can do

My Quest 3 says finding position in room and my controllers don’t work. They have new batteries and vibrate periodically but I’m unable to use them. I’ve tried everything from restarting, changing batteries and hard resetting it but nothing has worked. I’ve heard a firmware update could be the cause. If anyone has any solutions please let me know.thank you 

I'm having some serious issues with meta horizon. Upon trying to start my oculus after some time of not using it, it's requesting a code from my meta horizon account to be able to use it. Now I can't get this code because I cannot log into my meta account. I have the email, I have the password, but when I try to log in it says it's sending a code to my phone number (which is the correct number) but the code never comes. I've tried on multiple devices, I've waited, I have pressed to send more codes, I've checked my spam filter, I've checked that I haven't blocked the number, but nothing. I can't contact support either because you need to be logged into an account connected to a device, which I can't, and when I try to input my serial number for the quest 2 it just says it's invalid. The only place I'm still logged into the meta horizon account is on the desktop app, but the only helpful thing I can see from there is the device serial number (the one it says is invalid)I don't want to fa

Hello, my previous account was disabled because it was under my daughter. I created a new account but my quest goggles are still paired to the account that was disabled. How do I fix this? I do not see any clear way to get in connect with Meta directly to submit an appeal or authenticate my account. This has been frustrating just trying to play with the goggles with my kids. Any help would be appreciated. Thank you. 

Link Version :   All set correctly to my knowledge yet, my sound had stopped from PC to Headset and I can not seem to get it back at all.Reinstalled drivers though Support Directory.Turned things on and off, etc...Distraught now as can not play PC VR, everything is silent. 

I don't know how to fix the wi-fi connection issue I have all of a sudden.  I've gone through the meta app to connect my Q-S3 to the wifi.  It won't pick up the wi-fi.  I could really use some help. 

We are using organization-managed laptops that are fully secured with Zscaler, endpoint protection, and strict Group Policies. As part of our VR/AR POC using Meta Quest 3, we attempted to install the Oculus Setup application downloaded from the official Meta website. During installation, we encountered multiple issues. Even after whitelisting meta.com, Zscaler continues to block the installation process. To proceed, we disabled Zscaler temporarily and attempted the installation using an admin account. The installer starts and downloads components but fails at the final stage with the message: Installation failed – please contact Quest Support.We analyzed the Oculus installation logs and found that the setup is rolling back and deleting files due to an exception. The log shows the error: System.Security.AccessControl.PrivilegeNotHeldException: The process does not possess the 'SeSecurityPrivilege' privilege which is required for this operation. This indicates that certain security privi

Hello,I used to be able to play on my VR with a link cable perfectly fine, but I recently got a new computer, and it doesn't work. I checked the requirements and my PC meets them without question, but whenever I try to connect the headset, my computer gives me messages like "Meta Quest Link isn't working correctly. Click here to check our support article." I checked that article, but nothing seemed to help. The Quest program on my computer shows that my headset is connected and ready to launch, and so does my headset, but when I launch it through the link cable, it just doesn't load, and it stays on a black screen. I've also tried connecting my headset through a USB hub instead of the actual computer to connect it through USB 3, but it still doesn't work.Is there any way I can troubleshoot it?Thank you!

whenever I try to connect headset through quest link and launch it: always ends in an"Critical ErrorSorry, we couldn't update Meta Quest Link. Restart yourcomputer to try again later, or visit Meta Support to get help. "

For some reason when I go to try and cast my Meta Quest 3 headset to my tv, it only picks up 2 other TV's and a computer.  There is no "look for other devices" button so it just won't let me connect to my tv and continues to only give me the other tv and computer casting options. Please tell me there is a way to cast to my Roku TV that I'm not seeing.

Hi everyone,I'm thinking of purchasing a high-performance computer for some simulations to run on my Quest 3 via Link. I found a PC that would have an NVIDIA GeForce RTX 5090, but I couldn't find anything about compatibility in the official specifications. Can anyone help me? Thanks to anyone who can help me.