Pairing & Connections

Where to start… so for about 6months or so or maybe a year I haven’t touched my oculus quest 2. So I decided to see if I would be able to play it but everything was dead so I wait fully charged everything and reset the pairing on them , and updated the latest update on the oculus quest 2 but the controllers are having issue on updating . I’ve factory rested the quest and done hard rest on controllers they are paired to the quest but it’s not letting me use them or track them just only my hands, I don’t know what else to do I’ve tried every trick in the book , are they done for now after barely using them ???

after everything i tried it still wont work and ive tried what they say to do which is restart meta remove device and plug it back in after you remove it yet it wont work someone help

Muy buenas tardes, el motivo de mi consulta es que necesito conectar 6 gafas meta quest 3 a un mismo router que mediante una plataforma privada van a jugar interconectadas al mismo juego en grupo. Realmente no necesita trabajar con gran cantidad de datos de internet, sino estar conectadas a la misma red para interactuar entre ella ya que la conexión a internet la realiza al iniciar y al finalizar el juego.Me es muy urgente encontrar un router que haga funcionar las 6 gafas y opción para  conexión con tarjeta sim de datos.Muchas gracias por la ayuda

I've been having issues with my left quest 2 controller, when moving the controller, it moves up, down, left and right, but it wont move forwards or backwards.I found that when holding the controller sideways to the right, or even upside down, it does track the profundity of the controller, but when it's sideways to the left or even just the standard upright position, it wont.Another thing that seems to be part of the issue, is that when i try show the left controller to the rightside tracking cameras of the headset, it does track the movement flawlessly.So it seems to be a problem with the leftside tracking cameras of the quest 2 headset, and some sort of axis issue with the controller sensor maybe?Anyway, i unpaired and paired the controllers, i cleaned the tracking cameras on the headset with microfiber, i reset the whole system, i changed batteries and had the controller without a battery for about a minute, but none of that worked and im getting a bit frustrated with all of it.Can

I reset my Oculus quest 2 because it had file problems, once I reset it I can't reconnect it. On meta horizon, it tells me that my headset is still paired. I can't delete it from my account to put it back on. I even tried resetting my headset again but nothing changes. Can someone help me please? Thank 

Trying to set up new Quest 3 514GB with iphone 14. I had to enter wifi info 4 times to connect? (Now it says connect??) then I got to set up screen where it shows pairing and "may have to enter code" shows a code but no where to put it. it keeps saying "confirm my account" which I enter name and email and everything stops. Every time I am asked for this info nothing happens. Its packed up and ready to go back to seller, I am brand new to this technology and primarily bought to watch 3D videos and shows not much of a gamer. This morning I decided to try to do factory reset to start again, but charge light did not come on nor did it turn on!!! Kinda at the end of the rope here, think its going back was a repaired model from Amazon

im just genuinely confused on how this happened but basically one day i decided to play some vr after not playing for a couple of months and it was all running fine and so i tried to play again the next day and the controller just had a constant buzzing every 5 seconds or so and i tried to pair them through the app and every time i went to search for a nearby controller it said “headset disconnected” and stopped searching and so i talked to a oculus tech assistant and we went through all the steps until it came to the last one which was a factory reset and i did it and it still isnt working i would like to know if this is something i have to bring into the shop or something i can fix now with meta support.

Hi I'm trying to connect my Quest Pro to my laptop with Meta Quest Link on Windows but it says my GPU is not supported. I have a RX 6550M with 8gb ram and this page says it is not recommended for use. What is the official status related to this?

Hello, I have attempted to use the air link for my original quest headset that I have had for about 6 years but hardly use. It has worked fine with cable to my pc but I the chord broke and want to play while I am waiting for a new one. Everytime I go in my headset to connect it to air link, it shows my computer (which is more than capable to run VR) however it loads for a minute then says check your network connection on your computer and headset. They both have good wifi and are connected to the same one. I am unsure what to do or if my headset is just out of date for air link.

It is me or only Owner account has option to connect automatically via link cable when cable plugged into headset.Owner account - cable plugged - cable link connected to PC automatically.2nd account - cable plugged - NO CONNECTION AUTOMATICALLY. It has to be choosed via link menu in Q3.Do I miss something ?regards.PK. 

Hi all, I'm having what appears to be a common issue, but as with many I'm stuck. In Meta Quest Link Settings->General->OpenXR Runtime, the button is greyed out to "Set Meta Quest Link as Active...".  I'm using a University computer, but have been granted Administrator rights and am running it as the administrator. I have made the registry edit to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenXR\1 and set ActiveRuntime to: C:\Program Files\Oculus\Support\oculus-runtime\oculus_openxr_64.json but still no dice. I've check the path, and oculus_openxr_64.json is there. I've rebooted, prayed, spun around 3 times. Please help.System is a Dell Precision laptop with NVIDIA RTX4000. Is all this because the GPU isn't technically supported?  Running Windows 11 Enterprise 24H2 26100.6584 

Are there any people that have (self) published games onto Meta Store? I'm curious in hearing your experiences. How was did the discovery algorithms treat you? Did you use coming soon, pre-order, early access or straight to full release? How did you market your game? I'm interested in hearing any insights, good or bad. We are in the process of releasing our own first title soon, so I'm trying to absorb every bit of information available.

i got a new oculus GO yesterday and it was all fine until today when i tried using it again the headset showed me the “Know your controller” screen it asked me to lress the oculus button on the controller but everytime i pressed the button on the controller it had no effect on the screen and it said “no controller detected contact oculus support” i have no idea what to do. Ive been on this screen fir the past two hours ive tried everything factory rest pairing unpairing , putting new batteries . Literally wveything. This is quite frustrating and idk what to do 

I have the quest 2.  I used to cast to my LG Chromecast TV all the time. I no longer have the cast option in my headset. Is there another way to do it or is that no longer an option with the quest 2 or meta quest in general ?

Hello i just wanted to use my old Oculus Quest 2. i did a factory reset and the first thing that shows up is a 5 digit code for the app. unfortunatly, when i enter the code in the Horizon app its an error. i wanted to ask the support but i cant write a message as my device is not connected to the acoount. What can i do?

My first gen headset is not being recognized by the meta app. It has sent me verification codes but my headset is not being recognized in the app. Why?  I have factory reset my headset and it has a code but I have no where to put it.

This stream is for the PCVR users experiencing a screen blackout with the popup saying roughly "USB-C Charging Disabled, please clean charging port".I have been Meta for about a week at this point. I have been following their every advice and spending my own money to try to resolve this.The root cause of this issue is with how the device charges. Once the Q3 (any smart phones, basically anything new) gets to 70-80% charged, it lowers the current to better charge the battery and reduce heat. For some reason, Meta is using this current drop as a signal for when a "short" is occurring (I would imagine to protect against the risk of thermal events or overheating to the port) it disables the port and throws the popup.The first issue is that its detecting something that IS NOT there. This is a "better safe than sorry" solution and they value preventing a lawsuit over customer experience. The headset works fine after acknowledging the popup usually, or just a removal/insertion of the cord res

I can't change any settings on my headset through the Horizon app and it says that I don't own the headset even though I'm using the account I used to setup my headset.

My friend just got new quest pro controllers but can’t connect them to his quest 3s, is there any way to connect them?

I own the Meta Quest 3 VR headset, and I would like to pair it with the app on my phone. I’ve already paired it with my phone once before. Both the headset and the phone are on the same Wi-Fi network. However, the app won’t pair with the headset. It just keeps searching for the headset over and over, but never finds it.

So ive been having this oculus quest 2 for a while and i recently tried to use it and only the right controller turned on and the left didn't so i added a new pair of batteries even clean the battery compartment and the left one still didn't turn on if its possible y'all could send me a new pair I would want to use this bad boy again!

My quest 3 has been disconnecting from wifi every 15 minutes and lagging horribly for the past few months. I know this is a common issue and I’d like to know if there’s actually a way to stop it. I’ve already reset the computer and the headset, uninstalled and reinstalled everything, factory reset my quest, reset the router, got a whole new router, switched to device mac instead of randomized, and I’m cable linked to the computer. It’s incredibly annoying and this should not be a months long issue. If there is no way to permanently fix this I’ll likely be switching to another brand.

Having an issue redeeming a gorilla tag shiny rocks card store code every time I go to redeem code it tells me to login and complete previous redemption, but I have already done so 

i plugged in my new external mic into my meta quest 3s but now i can’t hear anything unless the mic is out so i can’t hear anyone unless i take the mic out but then i can hear but not talk. Help Me

This problem occurred to me 2-3 days ago when I just want to play some vr games with my quest pro controller that I have had for maybe 2-3 years now, and then my controllers need updating which I wait for them to update. But when I check on my controllers to see the purple light, it only appears for 3 seconds before going away and my headset keeps saying update starting even though it doesn’t start. I have waited like an hour for them to update but they don’t, so now I have to resort to my quest 2 controllers until I figure out the problem.