Meta Quest 2 stuck on pairing screen - Unable to contact support

Hello,

I hope someone can help me because I am completely stuck.

After performing a factory reset on my Meta Quest 2, I can no longer complete the initial setup.

The headset connects to Wi-Fi without any issues. It then displays the 5-digit pairing code and asks me to continue the setup using the Meta Horizon app.

The Meta Horizon app detects the headset, but the setup never finishes. The headset remains permanently on the pairing screen.

When I try to use the Cast feature, the app only says "Searching for headset..." forever and never connects.

I have already tried:

Factory reset multiple times.

Two different Android phones.

Reinstalling the Meta Horizon app several times.

Clearing the app cache and data.

Enabling all required permissions (Bluetooth, Nearby Devices and Location).

Making sure both devices are connected to the same Wi-Fi network.

Restarting both the headset and the phone many times.

The headset was purchased new from Amazon about two years ago and was working before the factory reset.

Unfortunately, I cannot even contact Meta Support through the official support website because it requires a valid serial number.

The only identifier shown in the Meta Horizon app is not recognized by the support website, so I cannot create a support ticket or access live support.

At this point I have no way to contact Meta Support through the official channels.

Has anyone experienced the same problem, or could someone from Meta please help me open a support case manually?

I can provide screenshots, proof of purchase, and any additional information if needed.

Thank you very much.