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tashman77
New Participant
March 31, 2026
Question

paring to Meta horizon

i have been trying to connect my meta quest 2 vr headset to the application so it can function but when i enter the code on the application it say's it couldnt pair with my headset i thought it was a software problem so i went to Sideload update and tryed to update it but everytime i reach 50% it disconect itself and stop working i tryed multiple times still same issue

5 replies

Maccyb123
Honored Contributor
March 31, 2026

tashman77 Hi there, I see you're having trouble setting up. Just want to make sure that you are setting up your headset using the mobile app on your android phone or iPhone. You must set up on your phone or tablet before connecting to the Horizon app on the computer. Once you set up using the mobile app you'll be able to connect to the app on the PC. 

tashman77Author
New Participant
April 1, 2026

i tryed but it doesnt work everytime i enter the code that shows up its not working and i read some aritcals it says that it might need update so i tryed to update it using the Sideload update but everytime i try it reach 50% and then it disconect by itself

Choleni
Choleni
Honored Contributor
April 1, 2026

Hi tashman77​ 🙂

You can try if updating the Quest with the steps described in the video works for you.

One question..... is this Quest new to your account, or was it already set up on your account and you did a factory reset?

abbybranttt22
New Participant
April 2, 2026

hi, im having this issue and i did a factory reset. is that having something to do with why its not connecting?

Choleni
Choleni
Honored Contributor
April 2, 2026

Hi abbybranttt22​ 🙂

Sometimes after a factory reset the device kept showing in the mobile app as connected. Obviously, it's impossible to pair a headset that's already shown as connected.😉

In that case, pairing it to another phone(maybe borrow one for a few minutes) or a tablet can solve the problem.

Impossible to Pair Quest 2 | Meta Community Forums - 1365559

Factory reset Quest 2, unable to re-pair headset. | Meta Community Forums - 1358370

Can't pair my Quest 2 after factory reset | Meta Community Forums - 1360301

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