Quest 2, 3 & Pro - Connectivity Issues

Just tested with v67 PTC for the first time, and I got a wifi drop within the first 20 minutes

It really is getting ridicoulous. I have written to support the exact steps , including but not limited to, Test Firmware, current stock firmware, Factory resett, 2,4Ghz wifi, disabling Ipv6. Nothing works. I am beyond furious right now. I am right now striving for sending it in as waranty case.

I finally received the V67, which forced me to factory reset my device because after the update, it blocked My Quest (thanks Meta, I need to reconfigure everything from scratch...) and, as imagined, NOTHING was fixed. Wifi still drops, same as before (if not worse, will check later tonight)

TheLegend27 what about all your messages regarding this being fixed? To be very honest, looks like all false information to me. Can we escalate this thread to a higher-level mod or directly to a Meta Engineer? This needs to be directly reported to Meta.

Also in the changelog, nothing is mentioned about WiFi Fixes.

I have the feeling you have no idea what is going on here, and you are running in circles. I really hope to be wrong, though.

It's annoying that we've gone from no issues with earlier versions of the software, to constant dropouts. Mine was fine when I bought it a few months ago, then the constant dropouts.

My Quest 2 is fine, so to my mind, it's clearly something Meta have done.
What happens when the Q4 comes out and they stop supporting the Q3? If this still hasn't been fixed, we'd have spent £500 on a device that was largely useless for our needs.

Surely some sort of compensation is in order for the time we've already spent not able to use the device?

Hey everyone! Checking back in after my last reply. After discussing with the team a bit more, we wanted to confirm if a few network changes make any difference in your 5/6Ghz discovery and stability.

For those testing on 5GHz: Try manually changing your router to channels 36, 40, 44, or 48, if available. These are non-DFS (Dynamic Frequency Selection) channels, which might help with avoiding interference and mandatory channel routing. For those who are not in the US, you can find more information on what non-DFS channels are available to you here.

For those testing on 6GHz: Ensure your router is set to a channel that supports Wi-Fi 6. Verify that your router's firmware supports those channels, and update the router's firmware if needed.

It may help to try a 20MHz channel width initially for the sake of stability. If you find that you're able to connect stably, gradually increase the channel width while monitoring the stability of the connection. Since higher frequency bands have shorter ranges and are more easily obstructed, try placing your router or AP in the same room as your headset—away from potential interferences.

It looks like some of you had good results from switching your AP to Router mode, rather than AP mode, so that may be worth testing out as well. It also seems that configuring subnets has proved positive for some users. It may also be worth giving a shot.

Using wireless network diagnostic tools are also a great way to get a good estimate on the conditions of your network. I'd recommend trying RouteThis. This is one tool I've personally seen successfully configure user networks in the past:

1. Download RouteThis Helps app on your mobile phone or tablet.
2. Open the app and tap Begin.
3. Enter the code FBRL.
4. Stand within 6 feet of your headset and tap Next, then tap Network scan.
   1. This scan can take about 2 minutes, so ensure the application is open while running the scan.
5. When the scan finishes, you'll see a screen displaying your results. Tap Improve Device Performance and follow the instructions from there.

I think it would be great if we could get some reassurance from support that Meta is working to fix the issue, instead of always being told to check our setup. It's been proven time and time again that the issue is on their side. I've never had such a bad experience with a device. I have a PS5, laptop, desktop computer, cellphone, and the Quest is the only device presenting this problem.

This is my first experience with Quest and a VR headset in general, and it's been plagued by this issue since day one. I actually got the headset with PCVR as my main focus, and that experience has been completely ruined by this problem.

Hello,

I got my Quest 3 months ago. I have been following this thread for a while, trying to find a solution but with no luck.

I have a 5GHz router from my internet provider, which is in router mode. I have tried changing channels, setting a fixed MAC address on the Quest, and disabling the 2.4GHz band.

I experience Wi-Fi drops all the time, whether playing standalone or PC games. This has essentially turned my device into a useless brick unless I only want to play standalone single-player games.

I hope this gets fixed soon; otherwise, I will never purchase a Meta device again, as I have never encountered this type of issue with any other device I have ever purchased.

Thanks.

Just to contribute my experience. I come from Germany, which may have different regulations regarding WLAN.

I've been following the thread for a week now. Before that, I had already been in contact with support. I have also owned a Quest 3 for several months and had no problems with my WLAN until 1-2 months ago.

In addition to my Fritzbox 7590 AX with 5Ghz WLAN, I also use a TP-Link AXE75 that I bought separately as an AP for 6Ghz WIFI 6E. I mainly use it for PCVR and the WIFI 6E for this, which also worked wonderfully.

After I wanted to get back into VR after a longer break and updated the Quest to v66, I was no longer able to connect to my WLAN. The connection was established and then immediately disconnected again. After another week's break, I tried again and was able to install the now available v67 thanks to the hotspot on my cell phone.

I have the same problems with this too. Neither the 2.4Ghz, 5Ghz nor the 6Ghz network worked. The support team was at least able to help me get back on the network by deactivating IPv6. Which works, but cannot be a viable long-term solution.

In addition, I can unfortunately only connect to the 2.4Ghz and 5Ghz networks. With the 6Ghz WIFI 6E, I don't even get the password prompt when I try to connect.

Please meta, i cant play online and cant play any cloud gaming services. I tried it with 2,4ghz but its a huge difference to 5ghz

I just installed v68 PTC today and played for about 90 minutes without experiencing any WiFi breakups! Normally, I would get one around the 60-minute mark, so I was pleasantly surprised. I will continue testing, but it seems promising!