Setup & Pairing

I placed an order for the following Ray-Ban Meta (Gen 2) glasses on October 14th. Since then, the expected delivery dates have changed multiple times, and as of November 6th, tracking updates have stopped entirely.Ray-Ban Meta Wayfarer (Gen 2) – Shiny Black, Transitions® Graphite Green Lenses (Estimated delivery: November 6th)Ray-Ban Meta Skyler (Gen 2) – Shiny Mystic Violet, Transitions® Amethyst Lenses (Estimated delivery: November 20th)Ray-Ban Meta Wayfarer (Gen 2) Large – Matte Black, Transitions® Grey Lenses (Estimated delivery: November 6th)I’ve reached out to multiple representatives for assistance. The most recent representative, Rain, indicated that the issue lies with the courier rather than Meta. However, I have not received any further updates or clarification.If anyone has additional information or can provide support in resolving this matter, I would greatly appreciate your help.

Hello. New on this forum.Anyone who has similar problem: says on Meta Ai app that Spotify is connected, Bluetooth connection is good BUT the music doesnt play on the glasses just on the phone. Any solution?

I meta rayban wayfarer glasses not turn on there is no light shows even the last time charger 100% before it completely off,  I put on the case full night for charge but glasses not turn on, even though try to rest case but no lock please support how to fix this.

I have my Oakley Meta HSTN since yesterday.I get crazy.First i made all installations from Meta AI app download , connect wlan , connect to the Meta google etc. First day yesterday worked generelly fine.Now today i have this problem:it is loading in the case / etui then says 100% full loaded , i do the glas out and as soon i have it fit on my face, it is disconnected.Then i go it back in the etui it says suddenly only 4 or 10% charge power, after 1 min suddenly again 100% i do it out and the same **bleep** begans again.Any idea what can be the problem?i installed meta app again, i dissconnected the glasses again and connect again and so onnothing helps any ideas?

I thought they were supposed to be some type of haptic feedback on the neural band I’m not receiving anything. Am I the only one or am I missing a setting?

Hello,My Ray-Ban Meta glasses' speakers are not working properly. Now I can't listen to music, or give voice commands.I restarted my phone and glasses. Unpaired the glasses from my phone's Bluetooth list and reconnected them. I did multiple forced restarts on the glasses. I did a factory reset on both the glasses and the case. I deleted and re-installed the Meta AI app on my phone. Both the glasses and my case are 100% fully charged. There is no debris on the speakers.Nothing seems to work. In fact, things got even worse because now my phone doesn't pick up when I am wearing the glasses, and the indicator only turns red anymore when I do the forced reboot. I also had a terrible time reconnecting the glasses to my phone.The case shows an orange light when I put the glasses back in. I have only had these glasses for 2 weeks, please provide a solution.Wouter

When I try and set up my Meta Oakley Vanguard glasses it lists all the wifi routers in the neighborhood except mine! Can you add it manually? 

Got my new metas last week, software issues, won't pick up wifi, have to connect manually on initial set up, then when the glasses go back in the case overnight the WiFi drops off and the app cannot pick up the wifi again. The only thing that fixes it is uninstalling and reinstalling the app every day. I also have the meta Raybans and they are connecting with no issues at all so it has to be a software issue in the vanguards? Awaiting a response from Oakley customer services on a replacement. I have tried all the troubleshooting , I spent over an hour on chat with meta following all the instructions with no resolution. They told me to contact oakley for replacement glasses. Awaiting outcome from Oakley. I have also taken the glasses to a friend's for the weekend to see if its my home wifi thats the issues but the exact same thing happens at her house when the glasses go in the cast for a prolonged period, whatever happens in the case the glasses will not import media or connect to any

When I use my glasses and try to ask Meta to describe what I'm looking at, I get a message saying that I need to enable the camera in the Meta app settings. The problem is that there’s no option to enable the camera anywhere in those menus. I’ve read that this issue is affecting many users around the world. How do you plan to fix it? Can you help me?

Hola el boton de captura de las gafas meta no funciona y juro que reinicie .restableci de fabrica y mas cosas pero no funciona y si esta vinculado bien al telefono. Si alguien sabe la solucion se lo agradezco.

Quiero conectar los lentes

Hi all, Id like to know how I can set up META AI so I can access media by logging onto META AI on my laptop.Id like to be able to take a photo or video using my META glasses, open META AI on my laptop and access my gallery.

Según lo que he investigado mis lentes tienen el firmware bloqueado pero encuentro una solución. No cuenten por más que he tratado con todas las opciones que dice la internet. Solo alumbra el led rojo 

Upgrade my phone and now I can’t finish setting up my glasses to meta account. I can’t get pass data sharing it’s not highlighted 

I’ve tried every version of resetting. Back to factory settings and case reset. Waited for battery to drain to attempt new download of app and reintroduced the device to the app. It connected through the setup and now it won’t connect again. It’s the 3rd time doing this. Not sure if I’m overlooking something.

I recently upgraded my phone and today I used my meta glasses to record dozens of videos.now when I got home, I opened the app to download the videos and I was on as the same account, same everything, except my new phone wasn’t paired with the glasses.so I went to pair them, and it told me I need to reset the glasses. But I don’t want to delete all the footage.is there a way to import media besides pairing? Can the case do it? 

Hello, why do I need to be connected to wifi just to import media? I am on holidays and I want to record a video and import the video over mobile data. Why do I need to go back to hotel just to import the media? I want to be able to import over mobile data, this restriction is pointless and ridiculous at the same time. Meta needs to address this issue and fix it, software update should remove this restriction and allow us to import media over mobile data and not only over wifi. 

This used to work great for me when I first got the glasses a few months ago. Double click the capture button while on a WhatsApp call to stream video from the glasses rather than the phone. Now nothing happens, the glasses just take a photo. Also I don't see a prompt in either app telling me that the feature is available, which I'm pretty sure I used to see.   Has the functionality been removed, and of so why? It was such a killer feature!   App v. 177.1.0.9.109 and yes, I have WhatsApp enabled in communication settings

My RayBan stories just update, and now it can't find the videos I took this morning. I only logged onto the meta view app to import the videos but it wouldn't let me do anything before updating. Now the update is finished, there are no videos to import.. I'm really keen to see those videos as they were of a fun morning out with my 18-month-old..Can you please help? 

Hi guys, I recently got a pair of RayBan Meta sunglasses, absolutely love them. So much so that I went and bought a second pair (clear lenses) to wear in the house as I take calls at home all day with work. This is the perfect solution for me as headphones eventually hurt my ears when worn for extended periods. Until I realised you can only have one pair paired at a time, I contacted the help desk and the only solution is to factory reset each pair every time I want to link them, or get a second phone to have each one paired to.Not ideal as you can imagine.Is there any way or any plans to be able to have more than one pair linked to one phone?