Troubleshooting

I’m experiencing a problem with both slow-motion and hyperlapse modes on my Meta smart glasses:When I say "Hey meta, start slow-mo" the glasses start recording, but the saved video plays back at standard speed, not slow motion.When I use hyperlapse, the final video is made up of stacked photos (which seems correct), but the playback is extremely choppy, like there’s no smoothing or post-processing applied.What I’ve already tried:Factory reset the glasses multiple timesReinstalled the Meta AI app several timesChanged region/location and tested with a USA VPN (I’m based in Malta, EU)Has anyone else experienced this or found a fix?Any help would be appreciated.

I do not have smart glassses. I am just trying to use the Meta AI app. It works on my iPhone, but not iPad. The app always takes me to a glasses setup screen with a list of glasses to choose from. It is impossible to get around it to use the AI.Many people have said this is in the app reviews. Look at the one star reviews. This forum is the closest I could find to a Meta AI app support forum.When I launch the app, there are two options. "Get started with Meta AI" and "Set up a device". BOTH of them take you to the same place - a login screen then the smart glasses setup.

So just bought a pair of the Oakley meta HSTN less than 2 weeks ago. They were doing fantastic. Then I forgot about them for a couple days and left them laying next to the case, not in it. I picked them up and got the little red led flash on the side of the glasses. So I put them in the case and to my surprise, it flashed green. Ok, pulled them back out and now there is no red light, or any light coming from the glasses. I have tried cleaning both the glasses and the case. I’ve tried hard resetting the case and the glasses. I’ve tried force restarting the glasses as well as simply cycling the power switch. I put the glasses in the case it would turn green. I somehow managed to get the glasses to re-pair to my phone (with no lights indicating anything). And the app showed 100% on both the glasses and the case? HOW?! They were literally just dead. So, ai supports says “ahh it’s just a charging issue”. Ya think so do ya, Jim Dandy? Well which one of the steps that I’ve literally already d

The Oakley Vanguard sunglasses are rated IP67.The IP67 standard states that an object with this rating can remain submerged in water at a depth of 1 meter for 30 minutes. Therefore, I deduce that the Oakley Vanguard sunglasses can remain underwater at a maximum depth of 1 meter for 30 minutes... meaning they are suitable for kitesurfing, and even if they remain submerged for a few seconds at a depth of 30 centimeters during a fall, there will be no problem. Can someone confirm this?Thanks in advance.

Hello,Strava and Garmin have disappeared from Meta AI since Sunday. Who else has experienced this issue and how did you resolve it?Thanks,   

Hi guys. Does someone else have issues when recording video after the last update? I seem to not be able to record sound with my video. I have performed a soft reset and a factory reset and no luck.  Is there some new option or permits I need to toggle?

Salve i miei rayban 2 gen hanno completamente smesso di funzionare 0 segni di vitacome e dove ricevere assistenza grazie.  

I’ve had my Oakley Meta glasses for two months, and today the left arm stopped working. The power button on the left arm still turns them on and off, but I don’t understand how it could fail so suddenly from one day to the next. Is this a software bug or a manufacturing defect?

Hi, can someone help please.i have a red and white flashing light on my Oakley Vanguards, I am unable to switch them on or force restart or unpair.when I opened the case the lights were flashing,  any help would be much appreciated. Thanks in advance.Ive had them a few months and this is the first issue I’ve had with them.

Im having issues with my brand new glasses.It does not play any audio coming from the phone.Everything else works but when it comes to listen to music or making calls.It gave me an update to version 17 whilst setting up the glasses and both the phone and meta ai app are up to date.I already tried the TS found over here re-pair the glasses, factory reset and all the works. it feels like a firmware bug but i have no idea what to do. Oakley did not help they just offered a return but it is not possible for me. I bought them for a trip in which I currently am… in a different country. any ideas? 

I recently purchased the Ray Ban Gen 2. I love them, however.There is a list of things I do not like,The audio that comes out of the speaker rattles at a low frequency. It begins at 50% percent than stays like that, doesn't get worse because as you push for full volume, you seem to lose all the low end and focus more on the mid and upper range frequency. It actually sounds louder and fuller at 50% volume than it does at 100%. As for the bass, all you hear is a rattle from the low frequency. Even with voices. I do enjoy the stereo field you guys created. I can focus on song mixes at a low volume. If you guys can update the way the audio is being output with some kind of firmware that cleans up how the speakers receive the sound. That could fix that issue. I would also like to add that when you tell META to add information to the MEMORY section. Most of the time, it is mistaken for setting a REMINDER. That should be a problem that should be fixed, as well as META responding back to

Hello everyone,I am writing this from a temporary account I just created specifically to ask for help, as my main Meta account is currently disabled and I cannot log in to post here.My main Meta account was deactivated because it was linked to an Instagram account that was suspended for not following community rules. While I understand the decision regarding Instagram, my Meta Quest account has absolutely nothing to do with it.I recently bought a Quest 3S and I have invested a significant amount of money in a large library of games. Currently, my headset is basically a brick because I can no longer access the content I legally purchased.To be honest, I do not care about the Instagram account anymore. Meta can keep it disabled. However, I desperately need to recover my Meta or Oculus account and my game library. It feels very unfair to lose hundreds of euros worth of digital content because of a linked social media profile issue.Has anyone dealt with this before? Is there a way to decou

Glasses have the latest version, when I record a video it shows up in the gallery in the Meta app and shows up in the folder on my phone. Can not play the videos, get an error "Codec not supported H.265 HEVC". I have Moto g power with Android 15 latest update.

I recently purchased the Meta Display Glasses with the Neuro Band. I've set up both devices, but I can't control the Displays at all via the Neuro Band. I've tried to wake the Displays and/or use any of the gestures in order to control the Displays, but nothing works. I've tried everything including factory resetting both devices. Also, when I bring up the Display screen via the touch pad, the screen shows the symbol indicating that the Neuro Band is not connected. Does anyone know what the issue is and how to fix it? And/or does anyone have a contact number with Meta so I can speak to them regarding it? I haven't been able to find a contact number for Meta and when I try to complete a support ticket, the ticket even fails to submit. Thank you.

Hello,I own a pair of ray-ban meta wayfarer.Everything is working fine, excepting Whatsapp messages (text and voice).If I say: “send a message to XX using whatsapp”, or “send a voice message to XX using whatsapp”, whatsapp says something like “Who do you want to send the message to? 1-MARIA 2-MARIA VARGAS 3-MARIA SANCHEZ, and if I say 1-MARIA, it says “I’ve found several contacts called MARIA, remove duplicates or assign a unique contact name”.I haven’t duplicate contact names.There’s no issue when I want to make telephone calls, it works perfectly.PLEASE HELP!!

Why is it when I lift my visor up on my motorcycle helmet meta can hear me but when I put it down meta is just oblivious to my voice? I can clearly hear myself in the video with the visor down. I thought about using meta to record FPV riding/listening to music in my cheap helmet until my expensive one gets here but clearly without any control I will not be doing that.

Hi I am using Gen 2 glasses paired with Honor Magic v5. I can initiate WhatsApp calls using Hey Meta but I can not answer a WhatsApp call using the glasses, Hey Meta Answer does not take the call, there is no response, also tapping on the side bar/temple does not trigger Meta AI. I tried all the steps recommended on the net including pairing, unpairing, disconnect/reconnect WhatsApp etc. Nothing worked so far. Also software is up to date. No issues experienced when answering phone calls. It is happening only with WhatsApp. Thanks in advance for the support.

So, meta ai glasses when i change the voice from the stock default, it doesn't announce text messages or phone calls.More specific it was the voice from India Deepika Padukone.Have you experienced this at all? I bounced around voices, but default seems to work. Everything is updated as of February 28 2026 both iPhone 17 and meta app.Basically after wiping them clean and fresh restart I decided to change settings one by one, then I found the issue. Plus Im talking about my phone messaging service, not FB Messenger.I am able to use these features now with the default voice, but it's fun to play around with other voices. If you have any ideas please let me know 

I’m having a major issue with my Oakley Meta HSTN smart glasses (Model 01Q6) that I bought about 3 months ago. The touch panel on the right arm has completely stopped working. It doesn't register any taps or swipes at all.I’ve already tried all the basic troubleshooting steps: cleaning the sensors, hard rebooting, doing a full Factory Reset, and even letting the battery drain completely to 0% before recharging it. Nothing worked.During the initial setup in the Meta AI app, the panel still wouldn't respond. I was able to skip the interactive touch tutorial, but I am now left with glasses that have zero touch functionality.Has anyone else experienced this exact hardware issue where the panel just dies? Is a warranty replacement my only option at this point? Any help is appreciated!

tengo problemas que los parlantes de mis gafas desde hace un tiempo están con un ronquido y realmente es molestoso para el oído cuando se está escuchando música.

My glasses keep making a clicking sound when something rubs against the right arm of my Ray-Ban Meta Wayfarer 05V1 glasses (Gen 1)Can someone at meta add an option to completely disable the touchpad? 

Ya no se que mas hacer, he probado reset carcasa, botones gafa, meter al congelador, dejar varios días hasta que descargue batería, nada soluciona este pisapapeles que me ha quedado.

Hello everyone!I have a RayBan Meta gen2 and a S24 FE. For a couple of days while i was conected to android auto, all the whatsapp audios were reproduced directly on my glasses, now they sound all around my car and it's kind of annoying.Does anybody know what can I do to change it? Thank you!!

Been using the Ray Ban Displays as a teleprompter the last two weeks as I speak at church. They have been amazing, the only thing is occasionally the glasses will start to play audio from my phone (podcasts). Am I missing something? I have turned off auto pause and even disconnected my phone. I feel like it's a bluetooth thing, but I'm not sure what to do. Any suggestions? Since I was wearing a microphone, I had to take the glasses off mid sermon because the audio was playing through. 

Anyone know why they were AI enabled in New Zealand for a short time about two months ago only to be disabled about one month later? Feeling ripped off. Tried resetting them, deleting and reloading the app with no success.