Troubleshooting

Trying to sign up for the early access program, but it says my serial number is invalid. I've double and triple checked it and it is correct.Is early access not enabled for Displays yet? 

I'd like to start out by saying.. I'm sure this isn't the proper place for this. Meta support chat told me to post on here however i am not sure where exactly this would go, Maybe a moderator could move it or provide an email address for support I can reach out to. I want to buy the Gen 2 Wayfarers in Matte Black, size Large. No combination of Matte Black Large is available with RX. The shiny black frames, and shiny blue frames in large have an RX option. I was informed that all large frame (wayfarer gen2s) have the same sized lenses. Does anyone know why they aren't available from Meta this way?

I just received my new pair of meta wayfarer gen 2 after my first one was sent to meta for assistance and replaced. Yesterday I wore my glasses at 19:20 with 100% battery. I was out for dinner so I just wore the glasses, no music, no "hey meta", just one 28 seconds video and 6 photos. At 21 the battery was 56%. Doing nothing at 21.29 the battery was 15%. At 21.39 battery at 3% and glasses switched off. Is it ok? These are brand new sent from meta as a replacement. Installed latest 19.2 firmware. This is insane. 2hours 40 minutes with actually no use. almost standby. I don't understand how it is possible because when I first bought the fist pair of glasses back in September, I used them for hours on the first days, at museums taking lots of pictures and videos and asking info and translations to Hey Meta. So I don't understand why these ones, that should be brand new, seems to have a battery drain issue. Please don't tell me I have to go through a

I've using Rayban Meta Wayfarer gen 2 for a couple of months, and I use the glasses as a bluetooth audio device for my Macbook, every day in the office when I connect the Macbook via bluetooth, the glasses always read the device name, very loudly, like "The audio has been connected to Abraham Macbook", when is playing this audio, the volume can't be adjusted.It would be a huge quality of life update if I just can select on the app, every time I connect to a new device, just play some sound effect or just a blue led blink, but without reading every time the name of the device.If I connect to my Macbook and I forgot to low the volume first, every teammate of my department would also know I have successfully connected my glasses to my computer.Anyone on the same boat as me?

Hey everyone. I’m loving the concept of the Neural Band but I’ve noticed something that’s starting to drive me a little nuts.Sometimes when I go to use it, it just doesn’t connect right away. I’ll find myself sitting there tapping my fingers like a weirdo, waiting for the connection to the glasses to kick in and half the time, it’s unresponsive. When it does work, it’s absolutely magical. But it’s inconsistent.Has anyone figured out a reliable way to:Keep the connection between the Neural Band and glasses more stable?“Wake up” the band after it’s been idle for a while without having to fiddle with it?Would love to hear what’s worked for you all whether it’s order of powering on, app resets, or small tricks to get things synced faster. Or simply to know I'm not alone. Cheers, 

I keep hearing a chime like every hour in my glasses, but I cannot identify what it means. it's not a message notification, it's nothing I've heard before and I can't understand what it means. It's getting anoying because I don't know why that is happening and I can't really tell, I've played with the settings but it's still there. No notifications or nothing are displayed in my phone. Is anyone experiencing this? Is there a list of "sounds" so I can identify , at least, what the glasses are trying to tell me?Thanks

My ray bans stopped working any advice on how to fix them?

Meta support referred me to Ray-Ban support, and Ray-Ban support told me they don’t sell cables. Surely there’s a way to get an extra cable?

Hello everyone,I recently bought Gen2 limited edition gold and I want to replace the glass with RayBan authentic sapphire transition glass. Any idea if this is possible?Also, will that make any difference to the video capture and quality?

I got my Gen 1 glasses a few weeks ago. For context, I am a  rural physician and originally bought them so that I could visually communicate with specialists during an emergency (and still provide hands on care). Unfortunately, when I use the glasses for hands free talking, it keeps dropping my voice. I was doing a dictation at work and when I listened back to it, the voice drop out was significant. At first I thought it might relate to a setting that automatically adjusts for background noise. So I repeated part of the dictation with my colleagues remaining silent. Still dropped out. It happened again when I called into my ER. This is a significant flaw, especially when “hands free” is a key selling point. It’s frustrating enough that these glasses don’t communicate properly with iPhones, especially in my line of work. But to not be able to communicate effectively, is making me advise others against purchasing a pair. 

I’ve had my metas for about a month now and for some reason when I connect and put them on  the camera light turns on like a flashlight even when it’s not recording. It’s happened before and it went away after a couple hours but it came back on and it hasn’t turned off for about a day now. Even when I shut the glasses off and on the light will still come back on. Went to a Oakley store and they said they’ve never seen that issue and told me to contact support but it seems that my serial number for my glasses won’t work.

Hi just noticed the change log is mostly Ray-Ban meta, nothing about meta Ray-Ban display, also there is no v19 update Maps feature on meta Ray-Ban displays does not work in the UK:(

Hello,any tips on how to save my gen 1 battery?mostly took only 4 hours runningThanks

I'm on my 2nd pair now gen 2, one bought in Italy and the gen 2 in UK.Still no ai features available in my country Malta EU, makes no sense as meta ai is available in WhatsApp , messenger etcIt's frustrating having paid for 2 pairs and having the most essential feature unavailable  

How do I change the units of measurement that appear with Garmin integration? It currently shows as kilometres, I’m in the UK where we use imperial/statute distances like miles/miles per hour/etc

my region is available on the website but when i try to start up pedestrian walk, it says its unavailable in my location. help T^T

When will Garmin integration be available for Oakley Vanguards in NZ! I have new Vanguards but the Meta ai Connect IQ is not available

Purchase gen 2 yesterday. Not able to move pass the share additional data screen as it doesnt let you select either button. Factory reser or reinstalling the app doesn’t work. I am on iOS 26.1  

I'm having an issue with timer notifications on my Meta Ray-Ban Gen 2 glasses and wondering if anyone else has experienced this.The IssueWhen I set a timer via voice command ("Hey Meta, set a timer for 10 minutes"), the timer gets created and shows up in the Meta AI app. When it goes off, I get the notification on my iPhone, but nothing happens on the glasses - no audio, nothing.What's Working FineThe weird part is everything else works normally:Reminders notify on the glasses without issuesBluetooth audio works perfectlyMeta AI voice assistant responds normallyPhoto/video capture works"Look and remember" worksAll other features seem fineThe glasses show up twice in my Bluetooth settings, both showing as "Connected" - I assume one is for audio and one is for the Meta AI app connection.My SetupGlasses:Meta Ray-Ban Gen 2 (Model: RB Meta 00Z1)Firmware: 19.1Phone:iPhone 14 Pro MaxiOS: 26.0.1Meta AI App: 241.0.0.35.166What I've TriedForce restarted the glasses multiple timesRestarted my iPh

I received glasses as a gift at an event, connected them to my device using my Meta account, and have since gotten a new phone and my account disconnected. In the meantime, my glasses have stopped working -- they show charged but then nothing holds a charge. I'm looking for tech support as it's been less than a year, and I think they are still under warranty. When I put my serial number in the system, it's not recognized. I'm just looking for someone from support to help me out, but without a serial number that works(?) or a proof of purchase, I can't get any. 

I set up a new pair of Ray Ban Glasses v2 and got Meta sofware v18 installed on them. Now I am not able to use features like "Tell me, what I see". Camera is working, but to use additional features the software refers to a new voice commando and says, I have to activate a feature called "camera usage" (Kameraverwendung in German) in the Meta AI settings.Problem: This option is not available in the settings. It seems, the software refers to a new settings structure, hat hasn't been implemented yet (at least not in the German version).Any ideas?

My app or glasses does not have Meta AI feature for my GEN 2 glasses. When I login with my husband‘s account, the matter AI app has the metal AI feature as well as the glasses, however when I log back in as myself, the matter AI features on the app are gone. The glasses AI feature no longer working. I kept getting a message says that the feature is not available in my region.I checked my phone, my location is shared with Meta AI and the phone setting is In the USA as well.  I also checked Facebook setting, I cannot find any place I can verify if my region is set in the USA.  Anyone has similar situation?  

So, I am a member of the early access program, I live in Texas, USA. I used to have Live AI on my Meta Ray-ban Gen 1.  About June its no longer on my glasses. Like I try and activate it and AI tells me its not on my glasses. I have reset, unpaired, actually replaced my glasses TWICE(due to breaking them and also having a pair that would not power on) and still no LIVE AI. WTH Meta!!! I am on firmware 19.1   Please help. I have posted several times on Reddit but no solutions yet.  Only thing I have heard is not all features are rolled out. But I mean come on! we are at version 19.1 now, didn't Live AI come out of early access with like version 18? 

When I ask Meta Ai to translate text from page to English, the voice translation is different from what is displayed in the translated page... like completely different.   The voice translation is more accurate but the text translation is a sloppy mess.  Why can't the text translation be from the voice translation?

Gen 1 Meta Ray-Bans on Android (OnePlus Open)Recently, I've been getting some wrong battery readings on my glasses. I'll charge them up and put them on, then shortly after, I'll try a "look and" or "hey meta take a video" and I'll get "Low battery. Charge your glasses and try again." But when I ask how much battery, it will always say 100% (even after wearing them for a few hours with photos, videos, and music.) The app will also show 100%.It's weird as I'm only getting this with this pair of wayfarers. I have a pair of limited edition wayfarers that work perfectly in this regard, but I have uninstalled and reinstalled as well. I have factory reset and unpair/re-paired the problematic pair multiple times to no avail.