VR Forums

This has been going on for like a month and I made an appeal, but I haven’t got any email telling me that it’s been fixed

Evening!Please help..Brother got Quest 3s for Xmas he is 13yrs in Australia. Now first issue as I (18+) am the parental guardian and have created a Meta Account and downloaded the Horizons app to allow permissions on certain games.One in particular is Bonelabs, we had trouble with no option to send a purchase request to me as the guardian. So I gifted it. He received the code and still had to send a request to allow access. But no option to ask to send access. Figured out to go into apps searched Bonelabs and I could allow access, Nope! Notification pops up that I cannot allow access to persons under the age of 18yrs as it is age restricted in our region. Well we have decided to get a refund with no luck with no option under my purchase on the Horizon app 3 dots give me nothing but details no refund options and Meta website says it cant find any purchases on my account to place a refund, my little brother technically cannot refund it as he hasn't been able to even accept the

Disappointed with Meta/Oculus support. When issues arise, there’s no real engagement—just automated responses and links to generic help pages. No reasoning, no empathy, and no effort to actually resolve the problem. Feels like they just want you to go away rather than help. Worst customer service I’ve experienced in a long time.

I have tried everything to fix this and nothing works (factory reset, new account, exc.) I bought a 100$ meta cash gift card and redeemed it and can’t use that either. It just says I can’t purchase it and I should try meta support. There is no real meta support. Just an ai bot that says the same things over and over. There’s no agent or any actual person you can contact. So meta basically stole 100$ from me and there’s l way to refund it or get it back. It’s just stuck in my account that I can’t use. Great buissness model meta! Do not buy a meta quest it’s basically a fancy brick that litteraly steals from you.

I have one oculus and two profiles in my household.  Neither profile is linked to the other and the birthdates of each would not qualify as a child account.  However I am trying to send Quest cash to my  other profile and am getting the Cant Send Gift 'error'.  Recipient cannot redeem this gift.  Please select another gift or recipient.  I've tried sending the cash and having the other profile request the cash and neither is working.  The quest cash was loaded to the wrong profile in error and I would just like it migrated.  Im not sure how I can proceed with this.  I guess this would suggest something is wrong with the account I am trying to send cash to but I would not know what..  Please advise.  Thanks, Jerry

Got my child a physical Meta Quest gift card for Christmas and it won’t let me upload it to the wallet! I have typed in the code multiple times and still have had no luck! Please help!

Why won’t my headset pair with my iPhone I’ve bought it new set up account and put code in but won’t pair and I can’t even set it up ?

My sons quest 3s has been working great for a year this morning topped up £20 asked for another £15 went to do it and now it won’t let me for some reason have tried at least 10 times any ideas have topped up with my same account many times before 

I need help!  My daughter got this for Christmas and I need help!  She’s able to play it, but I must not have things connected correctly!   I don’t see the promo for my 3 month free Horizon +.   I’m trying to app and it’s useless.  Is there a phone number to call? 

I have setup my parent account etc.I'm trying to setup my 11 year old, have provided the correct DOB and username.Next page it requests a payment method to confirm I'm an adult.I have tried 4 different cards and it will not accept any of them.I'm in the UK.Trying to get the headset ready to go for Xmas day!Is there another verification route?Help please.Thanks

Bought a meta quest 3s for my daughter, the quest was brand new sealed in the box and had never been used, during set up today, I am seeing it try to do a software update, reboot and the loop the process, I have tried a hard reset, I have tried a different network, and I have tried side loading the software, it says my device is not compatible, i have tried to raise a ticket to support and it says the form is not available in my region, UK, also when entering the Serial it says my device is not supporting, does anybody have a fix please or can link me to support.i did not buy this from the meta store, I bought this private so it is not linked to my meta account as I also have the quest 2   

My son wants to download gorilla tag, the account says he has sent me a request for me to approve and nothing is coming up for me to do so.

I'm trying to install the meta horizon application and at the end I get an error (an error occurred restart the computer) I live in Russia and even a vpn doesn't help me. What to do? How to install the app in a different way, I really tried everything( протонplanet vpnadguard vpn vpn didn't help 

مش بيربط

Hi, thanks for your time. I have 2 vrs, a quest 3 that also has problems (if you have time please help at this form Help, My right controller has updating issues!! | Meta Community Forums - 1358757 ) and a quest 2. The quest 2 isn’t charging, and I don’t think the battery’s done for because it showed no signs. I lost the og charger and I just use random chargers. Idk if it’s the wing voltage or something but the lead works with other stuff but not this. Thanks

Meta, why must you always screw with the platform and make it worse?I still absolutely. hate the way the avatars look (why are they all so smug???) and I am not interested in using one or the virtual world. I wish I could hide the mirror and the portal. But I really miss the old home environments. I don't care for the new ones. Sad. :(

My daughter just got the Meta Quest 3S for Christmas, had and easy time setting up my account and hers, but now I am trying to get it to work to buy the subscription and it keeps giving me all these different error messages. I have been trying to look for answers but most of the answers aren't actually answers. She just wants to play it and can't. I have unlinked Facebook, card info, deleted app, and re-entered everything and that didn't work. Tried to get the Meta Pay to link both accounts and that wouldn't work because the one says pay is disabled, which I got a message on Meta the thousandth time I tried to enter a card that I had to do something, but it flashed so fast I didn't see what it said. PLEASE HELP!!! I am losing my mind and my daughter is upset cause all she wants to do is play this. Should I literally delete it all and start from square one? TIA! 

Hi. When I try to create a kid account, I'm stuck when I have to prove I'm an adult by putting my credit card number. Each time, it goes : impossible to add credit card information. I've managed to add a credit card in my meta profil, but still have to put this info when I want to create a child account...

so im newish to vr and got a gift card for christmas. For some reason i am unable to use ANY method including my gift card funds to buy ANYTHING....games cosmetics ect... its very frustrating. 

Hello, Happy Holidays! I need help with my son’s account, as I just purchased his first gift card. We added it to his wallet? I see the balance is present, but how do I transfer this amount to one of the games. Such as #yeeps, or in general utilize his quest cash for his VR games? I greatly appreciate your help, and so does my son! Thank you! 

I had a suspension on my meta quest 2 but i got it fixed and when i go to http://www.metaquest.com/device and enter my email it says that it is incorrect. Meta please help me

So i am trying to get the Meta Quest 3 initial setup completed. The device is connected to the Meta Horizons app, but on the headset it will only display the "Finish Setup in Meta Quest Mobile App" dialog. Am i missing something? I have done several factory resets and let it update to no avail. Im not seeing any notification or prompts in the app either. Tried logging out/reinstalling the app as well.

Just how is one supposed to organise ones library?Meta has taken out all the options,organise,hide,update,installed etc

I noticed that the "view share" option in group chats within the People App is unavailable for quest 3 users... i heard that it's only available for quest 3S and quest 2 users.  Im sure lots of people would love to show off their favorite games to their friends! So hopefully this screen sharing feature will be added to quest 3 soon. 

J'ai acheté un quest3s a ma fille de 13 ans. On ne semble pas avoir reçu de lien pour l'activation du 3 mois gratuit. Est-ce qu'elle doit avoir 14 ans pour recevoir le lien? Est-ce qu'il y a un moyen de l'activer autrement?