VR Forums

Was unlucky to update quest 2 to v79 (standard), it messed up usb connectivity on all my cables took me a while to read about update being at fault and not cables or usb-c port, thought beta might allready have a fix for it, activated beta updates via phone, updated to v79.130 something i believe and got stuck at boot menu or "usb update mod" no options work aside from "device info" and "power off", upon choosing any other option screen goes dark for a sec then meta logo without animation and im back to bootload menu (usb update mod)have a strong suspicion that update bricked it

Hi I was mistakenly signed up for a workout program with XRWorkout.the app said it was free to use and when I tried it it turned out to be a subscription app at no time did I see a message asking me to agree to sign up and pay a £30 subscription.I Have been in touch with XRWorkout and they agreed to refund me the money but then sent another message saying that meta dose not provide them with a way to refund directly!please can you resolve this issue before I contact my bank and log this as a fraudulent transaction that I didn’t agree to thanks Joe 

Please don't reply with the AI bull.. I've already did a software update, factory reset, and obviously turning on/off.  My quest 3 is still stuck on the meta logo... this seems to be a common problem and it's annoying. We spend 500.00 on a product that can't be serviced by outside servicers because there aren't many if any! My warranty is no longer in effect as of last year then this happens. I really believe Meta intends to "Brick" it's devises once out of warranty. It's sad. Please help me find a solution... I don't know what to do from here since a factory reset didn't work.

My son's account is locked for 12 hours because I can not verify his birthday. I entered his birthday and am receiving a message that says it does not match. There is nothing more I can do since I can not look up his birthday from within my parent account. Maybe I mistyped it originally, I have no idea why it is failing and have no way to verify it from my (parent) end. This is really a deficiency with how you've automated this solution and is extremely frustrating that I (as a parent) do not have more control over my child's profile (or access to his information). Take a note from all the other major media/game sources, Google, Microsoft, Nintendo, Apple, etc. They ALL have so much more robust solutions for child accounts. As a parent, I should have more control and your push towards automation is only frustrating and making your otherwise fairly cool product a $500 paper weight as I (as a parent) have no real use for it. Now I am forced to either create a new profile and presumably l

Soon we wont have to log into this forum to make a basic report or suggestion only to be met with the most lack luster, foot dragging, useless meta employees they could find. Good riddance, Meta. You fumbled 3 entire generations of VR, and still are making a worse user experience every day.

I remember this game called "Pet Lab" from the Oculus Go. It was so fun, but then my Go stopped working, and I got a Quest 2. Pet Lab isn't available on the Quest 2, and I miss it. Can you please bring it back?

So I’ve been inside this group chat for a year now and we have about 18 different people up inside the group chat we have been having an huge issue for our quests3’s and 3s, we can only chat up inside group chats and we can’t start up calls like we used to I’ve tried to reach out to support but factory reset hasn’t work I’ve tried swapping WiFi’s and my phone is paired and is also up to date with the latest IOS update I will like for you to please reach out to mailto:d****@****.com if I don’t reply sooner I would just love to chat with my friends in a call then having other people hear our conversation please and thankyou.[edited for privacy - this is a public forum]

What I understand is that all games that are redeemed on during Meta Horizon+ membership will be active as long as I renew my membership.I had 4 Games that I have previously redeemed on Horizon+ now not available and asking me to purchase however I already redeemed and downloaded.The games are:Tetris Effect: Connected (Link)Eleven Table Tennis (Link)Lax VR (Link)Battlenauts (Link)Could anyone help me resolve this issue.I have sent a message to Meta Support help 13 days ago and received no response :(

What went wrong? It's an interesting concept, however, how did Meta end up spending 70B in this project? Using the metahuman, I myself built a whole pipeline that skins and copies blendshapes without much effort. Meaning that clothing and accessory creation became very trivial. There is a character creator and everything. Like, how? What in the Metaverse cost all that? Servers? Partnerships? AI costs? Honestly I believe since the avatar system exists, Meta should focus on cross-platform implementation and integration. Similar to metahumans but you actually give the developers the whole Avatar system for licensing. Games could be built around the system and people could pay a percentage of the profits to meta while also letting people keep a consistent avatar across several games that are built with it because Meta provides it. Meta would have to barely do anything to make this feature grow if they made the system available to developers. And... Maybe,

Hi,I’ve been experiencing loss of tracking with my Quest 3 controllers which is problem that didn’t occur so often when I had the Quest 2. The controllers have not been damaged in anyway as they’re brand new.In attempt to resolve this, I’ve tried every solution I could find.Resetting boundaries and space unpairing and re-pairing the controllersrestarting the headsetnew batteriesrevaluation of the environment around me (lighting conditions, etc…)check for any software updatesset controller tracking frequency to 60Hzdisabling space setup disabling hand trackingfactory reset of the headsetAll these have been checked and attempted and still see no results that fix the issue. It’s frustrating because I’ve had no problem with this when I had the Quest 2 and performed better on Beat Saber. Whereas, because of this issue, my performance has significantly worsened. I read a forum from two years ago that this issue was resolved, however, this is something that is still occurring.&

  I keep receiving this error message in the app and I'm unable to use Horizon+. I've been trying to resolve this with support for three months now, but it seems like there are no actual humans working there who are capable of solving a problem.How do I get this fixed? 

I have a problem I have 2 oculus headsets connected to my meta horizon app but it’s hard telling them apart it would be amazing to be able to rename our headsets in the app so I can tell who is who

Hello!Long story short I share a headset with my sister and we had to factory reset our headset because old controllers were broken and new ones had to be connected. She added her account right away as the main account and I am now trying to add my account back. When I click on my account it prompts me to "Use this code to connect your headset". I put in the code at the device connection website thingy and all I've gotten in "Something went wrong. An error occurred, please try again" and all I can do is click send another code and retry. I've tried turning the headset fully off and on again, resetting it, using the device connection codes on both my phone and my laptop, I've put in a connection code at least 15 different times and every time it's the error. My account is logged into the meta app on both my phone and laptop as well if that affects anything.Any help is appreciated, thanks!

A friend gave me an old oculus headset for my kids and I can't get the **bleep** thing to connect to my account on my phone, the pairing codes dont Match it gives me 8 letters and numbers on my headset and on meta horizon app it gives me only 5 digit pairing numbers. Its driving me nuts and I am missing something 😕 please help 

My problem first started with the R controller. I lost in game tracking. I went in and did trouble shooting to re-pair, replace batteries, and performed recalibration. This improved my in game performance. There were obviously places that my unit was not able to "see" while I was doing the recalibration, so I had to modify the sensitivity settings. When I went to play again the next time, my controllers wouldn't allow correct directional pointing, either the R or L. I rebooted, I tried repairing the controllers, and had intermittent capacity to engage the trigger buttons, so I can't navigate now. This is both controllers now. I have performed all standard interventions with power, and things have basically gotten worse. The "laser pointers", don't go where I point them, and if I can get them pointed at what I want to choose, the triggers aren't registering. I am getting frustrated. I entered a complaint ticket verbally last week, and there has been no response. This is h

I've got a brand new Quest 3s and I noticed when playing music on spotify at 50% or lower that there is a crackling sound on the beat, tried youtube and it's the same. quest is up to date, i've tried powering off, restarting numerous times but still the same. My daughter also has a new quest 3s and i had a quick check and that's the same too. is this a common fault, software or hardware? can it be fixed?

Quest 3. On v2.1.1034 PTC, Theater Elsewhere automatically exits right after launching. Reinstalling the app does not solve the problem.

Public Beta v83 has e problem with the max bitrate encoding that you can use in the DebugToolOn v83 you can use up to about 640mbits MAX before getting lagg, stutters, jumps, etc, staying in the Meta Link Dashboard you already notice all the problems, without running any game or app. That of course affect EVERYTHING that you run in that state.On v81 you can use up to the limit of 960mbit without ANY lagg or problem, totally smooth.Please check and fix that, thanks

So basically my question is controller/left quest 2 the light stays on and it won’t connect to the app but the light is a still light I don’t know what to do and yeah.

I've found the boundaries for playing a bit buggy recently. Recently, as in on v2.1 but also maybe a few versions back, which is when this started happening. When doing something outside Meta, I typically go outside of my boundary. This shouldn't be a problem, unless, for some reason the boundary itself resets to a position I don't regularly play in. For example, recently today, I had to get something with my headset still on, and the boundary automatically set itself to an area I was in.Another problem I saw recently was a bug in the GUI associated to boundaries. When I try to reset my boundary to my playing area, the buttons would not function properly. Before this version at a different time period, the black "Create new boundary" button would do what it regularly did, but would make the GUI reappear, without the buttons working at all, forcing me to have to press the "Use apps while laying down" button or restart my headset.  This isn't regularly a problem, but more recently,

Hi, in need of information please. I have a Oculus Meta Quest 2. Not used it in a while. Having log in problems. The 2nd part of the verification, the sending of the sms, well they don't arrive. As this is no longer supported, been going around in circles for hours. Can anyone point me in the right direction so I can log in? Appreciate any help thanks.

My quest 3 is defective and I'm trying to send it back.Meta have sent me the return labels for DHL, and I have attached them to the parcel.DHL suspend the shipment saying that it lacks the required dangerous goods label.They return it.I chat to support and support escalate it.Someone gets in touch, ignoring the comments I've passed on from DHL. They generate new versions of the same labels (ie missing DG label) which they attach.I respond to their email saying that without the DG label it will get suspended again.They reply and tell me Please refer back to your courier for more clarification as far from our end everything looks fine.So right now I'm completely stuck 

Hello, I have recently got my meta account horizon account suspended the March 7th 2026, because I tried to verify my age but I couldn't do it so I lost it. Bigger problem, is that I cannot power on my vr headset anymore. Once I power it on, it'll turn on to the logo and turn off repeatedly. I have tried to do a factory reset but now it doesn't wanna turn on anymore. My screen is all black. Please help me.  Thanks for answering

GOAL: When user connects a keyboard of anykind, virtual keyboard stops popping up  DETAILS:  Currently, when you use a keyboard, and you click in a field, you have to constantly click-exit the virtual keyboard overlay. There is NO setting to deactivate this. In android mobile, when a keyboard is used, the virtual keyboard stops popping up. What makes it worse is that depending on the angle of your head position, this virtual keyboard will literally block my view of window I have open. It is incredibly annoying and frustrating.  NOTE: if you accidently hit "x" in the virtual keyboard, you end up wiping all text. So you have to be careful to hit the RIGHT "x".  [edited for privacy - this is a public forum]  

The 3D view effect no longer looking like 3d...lost seperation of depth after updating to v.2.1.1034?