VR Forums

Me and my friend group which includes 3 friends have been playing vr for a while and we have never ran into this issue, The day I got my meta quest 3s I factory reset my quest 2 to give to my brother as a gift, that had my account and one of my friends accounts on it. After that I hopped only to play with my friends and the friend that had his account on my headset was having issues joining a call that had one specific person in it, it would instantly kick them or not allow them to join the group call same with the other friend they tried unfollowing each other and at one point it did not allow them to add each other back when they were eventually able to follow each other again it would not allow them to call each other on both meta quest horizon and on the actual headset the call option had been removed in addition whenever they would send messages to each other it would not be sent and show a error symbol and say the message was never received. They tried factory resetting which all

Is it possible to get help from Meta? I have tried to find some way to get help from Meta all day, but I can not find any information. My kids account have been suspended due to his age, but it wont accept my confirmation. Some how Meta have the wrong date of birth registered and I need help from them. Please can anyone share how to get som help from somebody real? 

One day I got back to my house after school and as usual I was trying to get on my Meta Quest 3S to play Gorilla Tag but my VR showed a black screen. Initially I knew nothing was wrong and decided that it might have just been a glitch and tried restarting it, that didn't work so I decided to factory reset manually (Power and volume down buttons) this didn't do anything and left my screen black. I could hear sounds and see power off options such as the restart, power off and cancel buttons and could interact with them but they did nothing. This was four days ago on Friday 13 (crazy I know) and I don't know what to do, I have tried all basic maneuvers of trying to reboot, update (from the computer), let it die, factory reset, power off, restart, and nothing has seemed to work. When I tried updating the system both my Quest and the computer claims that the update completes and that everything went smoothly but nothing changes and the black screen remains. Whenever it is in the updati

i want to change my profile picture, i dont wanna walk with my avatar,its just so bad, in 2024-25 it was easier and i just could change it,now i can't,idk maybe i just dont see or know how to change it, or you just cant anymore. PLS HELP

I have a quest 2. I hadn’t used in a couple of months. I went to play a game and it’s stuck in a never evens black screen. Left it overnight. Still nothing. did a reset. Now my app can’t find it. My device is listed but it won’t connect. Try to get support, apparently my serial number isn’t recognised. did a side load update, still nothing reset the app. Still nothing did another hard reset and sideload update still it will not let me past the screen on the headset that says ‘continue in the app’ cos the app will not connect to the device. The device seems to have disappeared off my account online. But it’s still there in the app. HELPPPPPPP. 

I am trying to login to my account I am unable to get code on phone number or whatsapp please tell me the work around so I can get code

Hello I need to enable this button on my corporate laptop, but its unclickable. please help what do I need to tell to IT?

I have been holding off on trying the new Navigator, but recently decided to give it a go. I looked up and followed directions on how to accomplish this. Subscribed to PTC and my headset downloaded new software (was v85.x.x) which is now shown as v2.1.1034. In the Experimental menu, still no option for Navigator. Am I missing something?

I have confirmed an age request from Meta using a driving licence, but I am still getting daily messages requesting me to confirm age... Is this happening to anone else? There seems to be no way to contact anyone at Meta to tell them about this problem of theirs.

I don't know if anyone can help, but I am completely stuck and unable to break out of a loop of poor customer service. I ordered and received a Quest 3 on Friday last week, direct from the Meta UK store. This was the basic package with normal strap, so no extra batteries or anything. In the UK there is a 30 day return window even if opened to try it. On the same day I received it I decided it wasn't for me. I opened a return request via Meta returns and was sent DHL labels. DHL collected the package this Monday, but I received the item back on Tuesday. The explanation was that it needed a UN3481 hazard label due to the lithium batteries.I contacted Meta customer service and DHL customer service to confirm what is needed but I have received conflicting advice and am completely stuck. Meta have said they will not send a hazard label as it is definitely not needed. This is despite their own RMA instructions saying I should 'attach the hazard label'. DHL will not accept it without thi

I record gameplay directly on my Meta Quest while playing for my YouTube channel. Recently, after playing for several hours, I noticed that all of my footage looked slightly zoomed in, almost like my character had tunnel vision. The field of view was clearly tighter than normal.While I was still in VR, everything seemed fine. I didn’t change any settings (at least not intentionally), and I went through all the display/recording options trying to figure out what happened. I couldn’t find anything that would cause it. I even tried Googling the issue but couldn’t find anyone describing the same problem.The weird part.. after I restarted the headset, everything went back to normal. But several days later it is now doing the same thing..Unfortunately, that means about 8 hours of gameplay across multiple games are all recorded with this zoomed-in effect. It really hurts the quality of the videos and makes them look off compared to my normal uploads.Has anyone experienced this before?Is this

so I got some batteries two of them to be exact one is the same brand that’s fully charged and the other one is a different brand fully charged when I plugged them into both of my controllers it does not work and my old one is dead and  the only ones that work I don’t know what to do

Hello,I am using Unity on MacOS, and I can connect to meta XR simulator. I had to get the data forwarding apk v1.0 from home-brew, but when I try to connect to my controllers using data forwarding, it crashes Unity right away.Has anyone come across this problem, and have a fix/workaround?Thanks.

My Right controller of meta quest 3 stopped working after I changed the batteries, The left one is ok with the new batteries but the right one doesn't work at all, no light, can't pair, just dead.I haven't dropped it or anything just keep everything in it's case.Can you help me please tried everything... there is no light no vibration when pairing .... nothing. 

We implemented VR using the Oculus 3S in our nursing programs at a private university. I see very generic cleaning advice out there, but I am looking for anyone who has developed a process to cleaning and specific products that are safe.  I also was curious about non-porous straps and any experiences you have had....

I’m not good with pcs or technology, and I’ve been trying to play hotdogs, horseshoes, and handgrenades on my 3s . Used steam link, the game ran fine, no issues with frame rates, but the graphics are bad, like I can’t see the sights on the gun. So I believe I need a physical connection to the pc, what should I get? (My pc is not new, it’s a few years old. On it it says core i5 10th gen) 

My phone was off and the phone glass was reflecting the computer lcd monitor image. I had a magnifying glass on the desk, both sides of the magnifying glass are curved. I held the magnifying glass in my hand and enlarged the image the phone was reflecting. What I realized was the eyes ipd sees the image in the phone differently, one eye sees more and less than the other eye. And using a magnifying glass exaggerated this so what the eyes see is more and less of what the other eye sees. But the mind makes both eyes see one image. The mind takes both eyes different images and makes them one image. I imaging if two lcd screens shows the same image and positions the magnifying glass on each eye just so the eye will make two different images the same image. A stereogram.  

I'm able to get them used in my area for the same price but I can't seem to decide between them. I'm mostly focused on VR sim racing with a PSVR2. I see most benchmarks have them neck and neck with with 4080 just ahead. The only Blue Room benchmark I've found of both has the 4080 ahead by 10%, but I've seen some VR flight sim benchmarks that have the 5070ti ahead. I get a longer warranty with the 5070ti, but how much better performance should I expect on the 4080 if at all? 

Sorry I know that’s a very open ended question. Quick synopsis for people. I hired a quest 3 late 2023, and I really liked it. Had a **bleep** ton of games to play as installed by the rental company. At that time I couldn’t warrant purchasing one financially. Now I’m in a better position. But the tech is getting on now. I did read an update come out a few months ago my that overhauled a lot of bug bears people had. Is the tech still worth it? I would likely do some pcvr stuff on my mid tier gaming laptop. But not a lot. I heard whispers about the quest 4 coming soon. That’s what is putting me off a little. I would like to hear people’s thoughts

My favourite anime is overlord and My favourite manga is ane naru mono manga. This is one of the best anime and manga.ANDWhat is your Favorite Anime and Manga?

I recently submitted an RMA for my headset (Quest 3S), and as I'm seeing in the forums that I'm not the only one, I also sent in my controllers. The replacement headset was shipped back to me in a timely manner except it is a refurbished model. My headset was barely two months out of the box and still under warranty. Is it common practice to replace a new, under warranty device with a used one?Secondly, I'm still sitting here waiting to hear any information other than "we're investigating it" regarding the controllers that I sent back due to Meta's vague wording when it comes to what devices to return on an RMA. Chat support is useless at this point as all I get is word salad and and endless loop of agents all repeating the same thing.

This has happened multiple times, along with multiple other repeated glitches that make me restart my headset in the middle of games. With the vertical lines however, I can't identify one singular fix, i just mess around, restart multiple times, leave it for 30 minutes, and sometimes just restarting once works others nothing will. Why is this happening (1 month out the box) I haven't damaged it, dropped it, or done anything out of the ordinary that would usually illicit this kind of reaction out of a device. any suggestions?

Whenever I use a link cable with my pc I get an error saying that there is water or debris in my usbc port. I have checked the usb port in my computer as well as my headset but there isn’t anything there. It’s a brand new cable so that isn’t the issue. Could there be some faulty sensor in my headset? Also it’s a quest 3s

So when I try to download my videos from my Meta Quest app it says Failed to download. If this is happening to you here are some ways to fix it.Make sure your internet connection is strongMake sure you phone has enough spaceThe video might be too long to download. If nothing works then this is what to do! So first screen record the video. Then go to photos and find the video. Crop the video so that’s all you see. Then the video will be on your phone!

As the title states my niece and nephew being the smart kids they are have found a way past device downtime. They know their devices shut off at a specific time every night and they have limited play time through the day. So they roll their headset clocks back. Make it AM instead of PM. Etc. their account is managed and supervised and all provisions are set for their age range as well. I created a test child account on my own meta quest to verify what type of settings access is available and lo and behold they have access to 70% of general device settings. If it doesn't fall under interactions or purchases it's fair game. This is a major security flaw in the family management system and should be able to be changed. Certain apps can be blocked with a pin. But not settings.Here are my thoughts/ideas for remedying this situation;A parent should have to set a pin up to add a child account to the meta quest.Or a child should only have access to the basic quick launch settings onl