Developer Dashboard Feedback

My game that I made for applab has been submitted for around 5 weeks until it went under review just recently. Usually once it goes under review, the meta developer team only takes a few hours to review the game and give you a answer, but my game has been in the status under review for almost 4 days. I haven't got any emails about it and I don't know if it takes longer to review it now. I know the wait time is 5-6 weeks, but when it's under review, I don't think it should take longer than 4 days. No way they are reviewing my game for that long. If the time changed, let me know or maybe this can be a glitch and maybe they forgot about my game lol.

I recently got a Quest 1 without controllers, after Factory Resetting it and going through the setup bypassing the controller setup, i was able to enable hand tracking however i can not use the gesture to open the General menu. and after a restart it keeps prompting me to enable hand tracking (even though its still working and i use the Hand tracking to select enable) it doesnt go through the setup video/s stuff. I have access to the web browser and the settings app, other than that there is no menu at the bottom of the tabs so i am unable to get other applications, i tried to install an app through the phone app but it states that my headset is offline (it is not offline lol)so i was wondering if there was something i can do to either open the menu or fix the issue, possibly a firmware update or sideloading an older version of the OS

I've got a 1 star review on my app saying the user is unable to find the game in his library... and I want to get this removed as this is an Oculus issue not an app issue. As per the documentation, there's a way to request that by clicking "Request Moderation" from the developer's dashboard on the review popup. https://developer.oculus.com/resources/user-reviews/but that button doesn't exist... What kind of a platform is this.. omg (btw I'm posting this knowing 100% that no one from Meta will bother to even read it...)

Here's my experience with review moderation:This is a 1 star review I got on my apptitle: "cant play"content: "didnt even appear in my apps cant play it someone help me"Which clearly violates the Relevance rule that states:"Irrelevant, including where the review is not based on the user’s direct experience with the app or is unrelated to the intended app experience, including reviews focused on the Quest platform rather than the app experience."So I submitted it for moderation and this is the response I get:"Our review team reviewed your request and found that the review doesn't go against our Quest Store and App Lab User Review Policy. We did not remove the review that you reported." 

When I try to generate any Add On Keys with a specified add on content they just never appear, The txt file with all the keys successfully downloads, but none of the keys work.Does anyone know why this is happening?

when i try to upload my game apk it gives me Invalid or unsupported zip format. No END header found and i need help fixing it can someone teach me i will paste the logs in this is if you how to fix it please tell me       2023-07-05T01:30:10.866Z [DEBUG] Run args: {"appId":6571128659574894,"apkPath":"C:\\Users\\mds32\\Music\\project rushhhh.apk","channel":"store","draft":false,"excludeAddons":false,"inheritAssetFiles":false,"isODH":true,"token":"(removed)","uploadConcurrency":null,"platform":"ANDROID_6DOF"}2023-07-05T01:30:10.980Z [DEBUG] Server log: {"app_id":6571128659574894,"client":"ODH","log_level":"DEBUG","event_name":"COMMAND_PARAMS","stack_trace":"at Object._log (C:\\snapshot\\D_Zfull-fbsource\\edenfs\\redirections\\arvr\\js\\temp\\build-ovr-platform-util\\lib\\ovr_platform_util.js)\nat Object.debug (C:\\snapshot\\D_Zfull-fbsource\\edenfs\\redirections\\arvr\\js\\temp\\build-ovr-platform-util\\lib\\ovr_platform_util.js)\nat C:\\snapshot\\D_Zfu

Why on earth everytime i want to verify my business i get stuck waiting for email confirmation? Also, is there any real Meta support for us develpers to chat?  i need to verify my business, and always end waiting for the confirmation code mail. So sad to see Meta keeps making our work almost imposible, draining our productivity time with things like these.Please avoid blaming Outlook or email settings, we already been there.  We are urgently seeking to resolve this issue, given your deadline and the threat to remove the app from the store.It has already been 4 months that we have been in this situation.Thanks in advance

I've tried multiple times day after day to verify my business profile. However, there's no code at all in my website domain email inbox (I've done all the guided like adding facebookmail.com domain in allowed list). Yet I couldn't find any support channel from Meta to solve this. Anyone facing the same issue?

We are unable to link a bank account to our Developer dashboard.At first it was asking for bank info but never worked.  Now it doesn't even ask for any bank info, it just fails.  Tried setting a new account which does the same thing.  Clicking the "Get payout support" goes to a dead link.We need to add payout information before we can setup IAP assets, etc.  We are in Canada if that makes a difference.

When I try to generate any Add On Keys they just never appear, The txt file with all the keys successfully downloads, but none of the keys work.Does anyone know why this is happening? 

This was previously fine. i was able to add developers to my app through my QA role for my unpublished app. They were able to see and download the app successfully.However, the app has ben approved and i have scheduled for release. Unfortunately, new members are unable to see the application.Anyone experienced this before?

I figured it out. For me I'm using new controllers and when I factory reset the controllers were connected to a different headset. Essentially uninstalled everything from PC and Mobile. Factory reset headset. Once in factory reset you get the menu saying pull the tabs. Obviously controllers won't connect. You can't even connect to the app right? Well I had to go on PC and download Meta Quest Developer Hub. Once there you still can't connect but your device will be detected. Through the link wire. At that point you're going to now have both the developer and you need the quest app on your phone. Once it's visible on the app saying nearby and connecting or nothing at all. As long as you see the device it's good. Back to the controllers. Individually on each controller hold oculus button + B on the right controller and hold 3 dash button + Y. You will then feel a vibration in both controllers. After that vibration put them down, they are syncing. Go back to the app on your phone. Go to he

It will be an excellent opportunity for us to share experiences, learn together, and strengthen our developer community. I look forward to seeing all of you there! See you soon! Best regards,Fernando Sobrinho (Rocky Developer)  

I spent hours FAILING to get my Meta Quest 2 set up with MQDH (on a PC).Each time it completed the Set Up New Device "successfully" (not), but:1. It did NOT ask me to accept access to data on my PC. (hmmm, suspicious...)2. After each successful setup, my Device list was empty.I tried several different USB cables. Same result.THEN, I realized that I was connecting the USB cable to the USB port on the Meta Quest 2 Elite Strap!DOH!Once I disconnected the Elite Strap USB connector and connected the USB calbe from my PC, it worked first try!I'll bet that I'm not the only idiot that wasted time on this.  😄  

So I have these 2 approved app lab games I made but I would like to delete them because im making a fresh new one. The first one is called "Kapuchin" and the second is called "Ossisim". Let me know if you guys can assist me with this! Thanks, Vlad.

I simply want to change my game to paid, from free. Through the dashboard, I select price, but the 'submit for review' button is disabled. If I hover it, it says 'your submission does not contain any changes to your build, app metadata, or pricing'...even though I have a price selected in the dropdown.

The Financial Reports page shows the latest three Monthly Reports (.csv). If you wish to see reports older than the last three, you should click on the "Load reports prior to" button. However, this button does not work, regardless of the browser used.Oculus and Meta support have been unhelpful with this issue. I have been trying to solve this for a year now.Does anyone else have the same issue?Any ideas on how to work around this?

I have created my developer account but I am not able to change my Name in profile info to match with Government ID for verification purpose. I have updated my name in Facebook profile and according my Sync option in Oculus profile I should be updated automatically. But its still showing my old name and I am not able to proceed with verification.

Hi my name is josh.i was chatting to Meta AI on Facebook, and I found some issues with it that i feel can be fixed up.I want to tell you some ideas to make Meta AI evn better on all platforms and gadgets such as Iphone, android and all Tablets and computers. 1. Meta Ai can only remember conversations for up to 24 hours, then it forgets. So why can't it have a long term memory where it remembers everything that is talked about from users forever?2. When Meta AI generates an Image, if you want to get Meta to describe that Image for you, why cant it tell you what that image is? because at the moment it can't read images, even images you send to Meta. I don't even think you can send images to Meta, but I am unsure. But if not, surly its a good idea For Ai to read all images?3. What about having a search bar not just on the facebook on the computer, but have a search bar with key words to find the conversations on every gadget like all phones, Tablets and Computers. Make Meta search fo

I had a working sample of my own - which tracked the scene anchors from the Space I setup on my meta quest 3.The goal was to make a custom scene alignment bp that would get scene anchors and position a virtual world relative to specific space.One day, the scene stopped working an my "Bind Events to OnSceneLoaded" node stopped triggering and my custom alignment blueprint stopped working. It seems that the MRUKSubsystem is so new that I cannot find any docs on how to get the scene to load. I tried loading space from device but that crashes the app in built mode.note: I have scene support, anchor support, world lock, OVR runtime (recommended), passthrough - all enabled. I also have an XRSceneActor in the scene and an MRUKAnchorActorSpawner What do I do to get the scene to load?

I signed up my Meta account to be a developer account, created my organization, turned on debug mode, and downloaded the Meta Developer Hub App to finish setting up. When the app asks me to login through a browser, it takes me to the typical Meta login that asks to "Continue as Name", which I press, but then nothing in the app progresses, it keeps the "Continue in Browser" screen up, and nothing happens. I noticed that every time I press the "Continue as Name" button, in task manager a new instance of the app shows up, even though I do not see any second screen. I do see an invisible square show up and disappear almost instantly after pressing the button, and if I am looking at the hub app while pressing the continue button, it briefly has a loading screen, but never changes. Occasionally if I spam the "Continue as Name" button, it will say that my email or password are incorrect, even though they are and I can login literally everywhere else easily. I have been unable to find a soluti

Has the developer mode access changed.  When I go to dev mod in the app to switch it on it says get started, I click it open my dev account authenticate it an ten go back to the dev mode in the app and it still reads "get started" and this keeps looping. Am I missing something? Am I the only one? 

Ha e the developer mode access changed.  When I go to dev mod in the app to switch it on it says get started, I click it open my dev account authenticate it an ten go back to the dev mode in the app and it still reads "get started" and this keeps looping. Am I missing something? Am I the only one? 

Since OBB files have a limit of 4GB, we are looking at providing multiple OBB expansion files.On this topic, I was reading the following pagehttps://developer.oculus.com/documentation/unreal/ps-assets/I see how additional OBB expansion files can be provided as required assets, but how can the initial OBB be split into multiple smaller files? Does this require Engine changes? Just wondering if any other Unreal Engine developers have encountered this issue, and how they have solved it?Thanks

Hi,I'm having a new and pretty significant issue as I'm coming up against a deadline. I have an Oculus account set up on several headsets, with Dev Mode enabled to host our content through sideloading. Since setting this up, we have a submission underway with AppLab, causing the sideloaded content to be overwritten as the application was visible to users through the App Library. I changed the account role from Administrator to a custom role, and this seems to have removed the Developer Mode functionality. Can anyone help me restore it without restoring the ability to view and launch an AppLab submission app?