Games & Apps

I am unable to make in-game purchases for Gardens of Time.- When attempting to make a purchase, I receive a notification that there has been unusual activity, and that it is not possible to make a purchase.- I have not made a purchase in quite some time and there is no record of any transactions [failed or otherwise] with meta pay.- The notification also indicates that I can request an account review.I have contacted Meta Pay/Support 3 times over the last month for an account review.- My account information is up-to-date and valid.- I have provided the information requested for the review.Unfortunately, the responses have been:- This is not the right department to contact.- There are payment issues for your country.I also leveraged the 800 number on the meta pay support Facebook page.  That number is not in service.Has anyone experienced this or a similar issue?  And how was it resolved?

Go to next hole tee box without clicking trigger on attached club

Hi All /MetaStoreHelp​ We bought two Quest 3 for our 2 children. I initially set them up both with myself being the Child Supervisor. We now want to move 1 child (10-12) to my wife so that we each have the main account on each device. I’ve researched for several days and it says it’s possible to transfer the supervision but I cannot find anything in the Family or Accounts center. Had anyone had any luck with this type of situation?

A few years ago the ring on my controller broke and I can’t afford one they are all over 100 dollars if anyone know I would appreciate it 

So I have tried to add a back card credit card and I have bought a gift card and it still won’t let me buy anything. It keeps telling me I need an appeal. Any help would be appreciated 

Hi All, I'm seeing that this long awaited feature is "available" - has anybody been able to do this yet?  Are we still waiting for an update?When I'm looking at the menu with my hyperscapes I see the greyed out "you can invite people when it is joinable" button. Thanks.

Hi,I would like like to Hyperscape capture in vehicles but it states you need to be on a strong Wifi, has anyone captured outside without being on there home or office Wifi and if you did how did you do it?Thanks in advance, Stephen 

I recently got a 3S for Christmas and when I tried to access Worlds through the device it wouldn't let me saying it's unavailable. Then I tried it on the mobile app and it said that my account is restricted for violating several rules. It told me to check my email and there was none. I checked my account standing and it says that it is perfectly fine. I talked to the little AI helper but it's telling me to do things that are literally impossible like submitting an appeal when there is no option to do so. I can't find anywhere to talk to a real person at meta to fix this as I can only assume that this is a bug because I didn't magically violate several rules on VR before even having VR.

i'm not trying to be a picky **bleep** or anything, but like can we please shove those off of the store and let them move their way to itch io because everytime i'd wanted to explore the quest store it's always these gorilla fangames and they're actually starting to get on my nerves, that's the kind of reason why i switched to the steam store instead.

I got 2-3s for the kids and I for Christmas I was able to get my account set up and do the 3 month trial of horizon plus. I the created and set up my kids 2 accounts on each headset. At first I thought all was work g great, but then over the next couple days I noticed a couple issues. These issues have alternated from headset to the other, I do not believe this is a headset specific issueIn the meta horizon app I am only able to connect to 1 headset, the other tries to connect and says not found, unable to cast to my phone, but if I select cast from the headset, it works fine.2. kids accounts  do not show any games that I had downloaded through the horizon plus app. Tries to make them pay for games.

Since the new avatars came in I have had  contants issues where everyone around me would just freeze for about 5 seconds every minute or so.  I would have to leave and come back in multiple times until it reduced the time it froze ruining conversations and overall experience.   Tried different headsets, even played on desktop mode, same result.  All the suggestions given to me by friends and the Meta team didn't work.  I looked one last time in my Router settings,  I noticed something  called IPV6  was enabled...I used AI to explain what this was about,  it even said that most Meta apps work better on the older system IVP4. Problem solved...just disable  IPV6.   Pretty much a year of having to cope with this crap. 

I bought the meta quest 3s with the bundle of the walking dead but in the box there is no code or in my email so how can I play the my new game that's free and when I go look for it tells me to pay anyone have this issue 

Anytime I try to buy something, the same message always pops up,Request Not Completed We noticed something unusual and, for your security, this request couldn't be completed.Please try again later, or visit our Help Center.This has been popping up for the past seven months and it’s starting to tick me off because I have missed out on many deals and such. Even when I prove that it’s me it still pops up with the same message. I don’t know what to do anymore so can someone please help me.

I bought some meta quest 3s and gave another 2 to my brothers and I did the 60 dollars but when I tried to redeem the second one it marked me an error and marked it as redeemed and it did not appear in my wallet

I am trying to buy a music pack for my kids in Beat Saber.BS says that you can’t request the whole pack until you have permission for each track. So we funneled requests for every song, but when I go to approve those it only lets me “approve and purchase” the individual tracks. Obviously that’s not the goal here.I see that I can gift individual tracks, but I don’t see that option for a pack.How do I get the system to let me just buy a full music pack for my kids?

Every time I try and buy something it always says request can not be completed until further actionHELP

Hello,I’m unable to purchase any games on my Meta Horizon account. Each attempt shows this message:“Report was not completed. We detected unusual activity on your account… Try again later or visit the Help Center.”This looks like an automatic security block, but there’s no clear reason for it and everything on my side seems normal. I’m asking for this to be reviewed by the appropriate technical/account security team so the block can be removed.Details:Device: Meta Quest 3Platform: Meta Horizon / Quest Store / webPayment methods: card and Quest CashVPN or travel: noAny help or guidance would be appreciated. Thanks.PROBLEM 

in the past ive tried to link my card to my meta account rpetatively and I got a giftcard today to buy a game. It says I have the money but it doesnt let me buy it due to "something unusual" Please help

I’ve tried several different cards thru the app and thru the headset it self and it still won’t work. Can some body help me out 

This has been going on for like a month and I made an appeal, but I haven’t got any email telling me that it’s been fixed

Meta, why must you always screw with the platform and make it worse?I still absolutely. hate the way the avatars look (why are they all so smug???) and I am not interested in using one or the virtual world. I wish I could hide the mirror and the portal. But I really miss the old home environments. I don't care for the new ones. Sad. :(

I noticed that the "view share" option in group chats within the People App is unavailable for quest 3 users... i heard that it's only available for quest 3S and quest 2 users.  Im sure lots of people would love to show off their favorite games to their friends! So hopefully this screen sharing feature will be added to quest 3 soon. 

So I was opening my Meta quest 3s that I got for Christmas but when I activated the headset it said to pre load the games onto the headset. I went to my dad to let him know that if I can have his account on the headset so I can play beat saber. He told me that beat saber is supposed to be on there. He said that it was the Xbox game pass ultimate deal. But we looked at the order info. No code. The promotions tab on the headset. No code. The promotions tab on the app. No code. I tried to do everything to get it. But still no luck. We might try to figure out a way when I get home from my Grandma's house. But for now I need help.

Hello y'all, I might be completely screwed. I got a headset for Christmas that was intended to come with the gorilla tag offer, but it didn't ever give me the notification to redeem it. along with this, I was given a 6 month trial of horizon+, which when I tried to cancel it, it wouldn't let me. in an attempt to fix it, I accidentally bought a non-trial month, which decreased my subscription time and took money from my quest cash balance. I attempted to reach out to support for both these issues, but when entering the SN for my headset it just says "support unavailable"I am completely unsure what to do from here, just hoping that someone from meta will see this and fix the issues with my account, since unfortunately the resources they give me don't work. as it stands, I don't have access to my content, and I'm also down 9$/6 months of horizon+. apparently the billion dollar corporation can't make their support website function...

I bought the Meta Quest 3s and it said it was supposed to come with Walking Dead game but it didn’t. After the whole set up, I went to the store and it doesn’t show it for free. How do I get the game?