Other Troubleshooting

The Meta Store’s ordering system is deeply flawed. I tried purchasing glasses for my client using seven different credit cards, including a high-limit Sapphire card. All charges were accepted but then cancelled without explanation. The system flagged these as “unusual activity” despite being legitimate purchases. Customer service was unhelpful, offering only generic troubleshooting steps and redirecting me to Ray-Ban, which lacks product support and stock. When I requested escalation to a human manager, I was denied a name or contact and told no one was available. This is unacceptable for a company of Meta’s size. I urge management to address the broken ordering process and lack of human support. This forum was their only suggestion.Please share any similar experiences or solutions.Reference: [1fe0ad8f-6948-4b45-bd0b-421d0eadf3cc]

Title says it all. Been using a Rift S for a long time now and its served well other than the occasional hiccup here and there. However, I have been locked out of using my Rift S because every time I start up the Link software it gets stuck on a blank gray screen and nothing helps it. Repairing the app, uninstalling and reinstalling, restarting the pc, everything. Nothing works and it just happened out of the blue. Two days ago I was playing VTOL VR perfectly fine and now I can't even boot up the software let along actually get the headset to work. Meta support has basically told me to shove it as none of their "help links" work, and the site doesn't recognize Rift serial numbers so I'm dead in the water here and cant afford to spend another few hundred dollars on a new headset. Can someone PLEASE help fix this issue?

I have a problem adjusting the floor boundary. Although I reset it, the next time that I turn it on the problem return so I have to do it again, an again. What should I do?

I can’t use my meta quest  cash it won’t work it’s giving me an error 

As of today, my Quest 3 (received like 9 month ago) is stuck in a reboot loop. I got the spinning blue logo, and image forms (from front cameras) then black screen and spinning blue logo again. And, of course, with the boot sound looping also.I tried "factory reset" didn't change anything.With different levels of battery, same result. What should I do? 

My Meta Quest 3 has an error has just started appearing saying the fan is not functioning properly, followed by an overheating alert.It is out of warranty but has had very limited use during it's lifetime, maybe 100 hours tops.Meta are quoting £224 to replace the entire headset which seems excessive for a fan issue. Does anyone know of a repair path, or this destined for the bin?  

Hi,I encountered a strange behaviour on Quest Pro.When headphones are plugged into the headphone jack, Horizon Worlds App crashes on start.When I connect my headphones while Horizon Worlds is running, the app freezes. Unplugging unfreezes it.Has anyone encountered a similar behaviour?Regards,Joe

I am just trying to buy a game but it keeps telling me that my PIN is incorrect. I have reset it and reset it but it's not working.  I have been able to get around this by buying through the app and gifting myself the purchase, but this game is not letting me even purchase it as it says my phone is not paired with the headset (I Am Cat, if that helps). Can anyone help? My kids' sanity depends on this stupid game.

I'm very confused. The Meta Horizon app still shows games and apps I have already uninstalled and removed from my Quest 2's library. I still get posts and news from those games/apps in the Meta Horizon app's feed, even after uninstalling and removing them from my headset's library.I have even attempted restarting the app itself, my headset, checking for updates, as well as software updates on my Quest 2, and it still shows the same result. In addition, the library section within the app also shows those specific apps/games I have removed and deleted from my Quest 2's library.  This may be a bug and it is odd to see irrelevent content in the Meta Horizon app. Especially after already removing and uninstalling them from my headset's library.I need some support with this. 

My quest it won't let my child play he has a junior account and when he plays the quest will allow him to load a game or whatever for 5 mins but then it immediately traps him in the immersive experience world  I did discover that it overlaps any and everything you try to do, you can hear yourself pressing the home button and other bits but all you can see is the immersive world and you aren't able to interact with any menu or any game.Every menu you cannot see or interact withYes I did reset it and erased everything  redid the setup and it still traps managed to play for 30 mins went to hans it over then it did the same thing and qont stop, I even tried on the main account and did it on there too   Please help if anyone canMany thanks 😊

I've been on the ptc for a while, and still no new navigator. It looks so cool, and I wish I had it too. Meta, may I have the navigator as well?

Hello,I am very frustrated of meta support but I'm not giving up.Here is my context :I logged out of my account, I forgot my password so I tried to ask a confirmation code to be sent to my email but I don't receive it. I started dealing with Meta helpdesk on the 7th april through case number #*** and it's still not resolved. I have been trying to get my case resolved with them for a month and I'm very tired not getting my problem fixed.The problem I'm facing :- Cannot receive 2FA code to my email account, it is impossible to get it myself.- The META support sending me confirmation codes (8 DIGITS instead of 6 !) that will not work (I keep telling them it doesn't work but they persist with it).Steps I'm following :- Land on auth.meta.com- Click on "continue with email" and enter email- On "Check your email" step it asks me to enter a confirmation code, cannot receive it. I'm stuck there.What I cannot do as a workaround :- I cannot use facebook, my account is unrelated- I cannot used ins

 how am I to purchase replacement pancake lenses for the metaquest 3

Bonjour,Tout est dans le titre...Depuis quelques jours le metaquest 3 ne charge plus à 100% (74%... mais depuis la derniere mise à jour il va à 77% tres lentement) et j'ai l'impression que l'écran "Clignote" noir alors qu'il est éteint... Quelqu'un aurait une solution ?

turned on my oculus to see a "meta horizon social has stopped working" prompt that wouldn't go away, so I restarted my headset. Now the headset is stuck on a black screen with that same prompt, except I cannot connect my controllers to the headset to get rid of it, so every time I restart my headset it is stuck on that same screen no matter what after the startup.

So my Meta Quest 2 every time it dies or turns off  the light blinks white and when you look in the screen its not fully black (i don't know how to explain it) but you can tell its not off so I need help on what to do 

Feature Suggestion: GPT Integration for Meta Quest (VR Assistant AI)> Idea: Enable full or partial ChatGPT integration within Meta Quest headsets (especially Quest 3) to act as an immersive, conversational AI assistant, companion, or game master in virtual reality. ---Use Cases:Immersive Companion Mode:Appear as a 3D avatar or audio-only guide in a virtual space. The AI could help narrate stories, engage in real-time RP, or act as a persistent companion—like a living AI roommate.Game Master & Dice Systems:Ideal for DnD-style experiences or narrative games. The assistant could roll dice, react to user choices, and create interactive storylines live in VR.Productivity & Media Assistant:Read articles aloud, explain content on screen, or provide commentary in VR spaces. Hands-free guidance while exploring the metaverse.Creative Visualization:Collaborate with the AI to build or visualize 3D environments, characters, music video scenes, or writing prompts right within the Que

My CPU (Intel i7-12700F) and my GPU (RTX 3060) are flagged as incompatible for VR. I was able to run VR perfectly fine with it.

I was recently playing vrchat with friends but they said my mic sounded horrible. I checked the settings in game and via the meta menu and my mic wasnt mute but they couldnt hear me. So I restarted my headset and upon restart my quest would start boot looping. I tried every method i could: Factory reset, Sideload update, Hard and Soft reset and nothing would happen. It would keep boot looping. Is there a way to fix it? I tried messaging meta before and they said since my warranty expired i would have to pay for a new one and im broke to do that right now.

Dear Facebook Support,   I’m having trouble accessing my Facebook account. The code I sent is not accepting by Meta, even though it's correct. I need to change the appeal submission   • Description of the issue: The system sends a code, but when I enter it, I receive an error saying it’s invalid or expired. I have tried multiple times, and the issue continues.   • Device/Browser you are using: Facebook App   I would really appreciate your help in recovering my account. Please let me know if there are any other steps I should follow.   Thank you very much for your time and support.   Sincerely,   Yvaine

 Hello,My Facebook account was added to someone else’s Meta Accounts Center without my permission.I tried to remove it via the Accounts Center settings, but the “Remove from Account Center” option is not available.I already sent a request through the Help Center but received no response.Please help me disconnect my account. I can provide screenshots if needed.Thank you. 

My son is playing on his Oculus as I am typing this, logged into his account, playing his games.  However, he bought a game that is not compatible with his Oculus (I am Security).  So I am trying to arrange a refund for the purchase, but when we click "refund" it says there are no devices on this account!!!  How do we get past this as the website wont even let me add his device onto the account.Thank you in advance for any help/guidance.

My son has purchased an in app bundle via the app and it’s not showing in the game, and won’t let me get a refund, any advice would be appreciated 

So yeah, UK based. Into August now. No Navigator. Updater says new versions are available, I install them, check the updater, it says the last update was at the start of July and I'm on V78.1027. Tried updating from the website, no difference. Tried bootloading the latest version, no difference.Is my device stuck? Is anyone else STILL waiting for the Navigator? Should my version number have moved? Is this normal? Why aren't the version numbers moving when I install new updates?Trying to do everything in my power not to do a factory reset, as if I have to reinstall gigabytes of software and it doesn't fix the issue, I frankly don't think my blood pressure can handle it..........

So i bought a game with a credit card but now i refund it and it said if i refund it to meta cash it would be instant but now it says +17.99 for the game but the balance is still 0.00