Other Troubleshooting

PTC 2.4.1034 broke device. Quest 3 restarting itself every few minutes. No matter if in sleep/charge mode. Hang and restarting in PCVR/VR withing 3-4 minutes. I happened right after update to v2.4.1034. There was 2 updates: one small and second (today) bigger - 1.3GB. 

~80% drain a week

I'd love to buy games. But meta doesn't seem to want me to. I want to add my card to my meta quest 3s. I've done it every way I can tell. I don't understand. I've tried using auth.meta.com, other setting, add card but I get "sorry we can't add your payment method". On the quest 3s, it says can't verify zip code. Yet, it's correct. I'm not going to potentially waste money on gift cards and them not work either. This is pretty **bleep**ing pathetic.  

This started happening a few days ago before my quest 3sreally couldn’t track anything. The screen would show a notification that the tracking wouldn’t work a few times while playing. But a few days later my tracking was all lost. If I only click something with my home menu it would only show up the notification that the tracking was lost. There’s a black screen too in the background if I turn on pass through and the screen would freeze sometimes. I’ve tried taking off my controller sleeves, unpairing then pairing my controllers, restarting it a few times and even factory resetting the headset. 

I am writing to report a persistent software bug that has been affecting the Meta Quest 3 since the v74 system update, and which still exists in the latest Meta Horizon OS version as of May 2026. Bug Description When the Quest 3 is completely powered off and charged using the original Meta 18W PD charger, the headset's display backlight will flicker briefly at regular intervals. This issue does not occur when using any third-party USB-C PD charger. Detailed Observations - The flickering frequency decreases as the battery level increases:​- At 20-40% battery: Flickers approximately every 30 seconds​- At 60-70% battery: Flickers approximately every 60 seconds​- Above 90% battery: The flickering almost completely stops​- The charging indicator light on the side of the headset remains solid orange (charging) or green (fully charged) throughout, confirming that the charging process itself is functioning normally.​- The issue does not occur when charging in sleep mode (sh

首先，感謝您能閱讀我的文章，祝你生活愉快。我在v2.3的版本中，緩慢多次按下主界面菜單按鍵，會出現主菜單圖標全部丟失，這包括控制栏圖標，應用APP圖標等等。 我希望能在下個版本修復，麻煩開發者團隊們了。並且我想詢問的是，能否在下個版本中添加舊版本ui切換按鈕，新版本ui使用體驗下來，整體美觀的，中肯的，但是這段時間使用體驗感覺沒有老ui那麼方便了，相信會有和我一樣的消費者擁有共同想法。其次，我覺得開發者團隊不應該把新ui中的個人頭像強行切換為虛擬形象，這并不是很美觀，我需要展示的是我的頭像，而並非虛擬形象。

I have a question 3s and my controller lost tracking, it’s still paired and I can calibrate it but I can’t do anything else with it.

Yet again dealing with a grey screen after boot attempt.Q3 was working as expected. Plugged it in to charge overnight and when I tried to power it up today I saw the Meta logo and the green progress bar like it was finalizing a software update. I assume the OS 2.3 roll out that started April 13 finally got to mine.After the progress bar filled the device booted to a grey screen. Waited 20 plus minutes with no change.I’ve tried multiple resets, and manual software installs from the Meta site. Boots to a grey screen every time. It stays like that with any amount of waiting I have it partially disassembled. After it sits a while with a grey screen the heat sink gets hot but the cooling fan never comes on. However, when I power off the device the fan runs momentarily.So…anyone know if a defective fan will cause a boot issue?I ask but I’m puzzled by the fact the fan runs momentarily at power down. That means the fan works so the issue is possibly with the control board. When the device

Had Quest 3s for a few months and suddenly cant click anything or do anything. When i look through the headset i see the white dot and shows microphone is on the purple mic icon. Currently shows sleep mode but cant click anything. I can hold down the meta button and will take screen shot or goes to home screen but cant click anything.Things i have tried - Hard reset headset. manually repaired both controllers through the AP. removed both batteries for over 30 seconds and replaced with new batteries. connected headset to PC but didn't see anything about an update but maybe missed it. I cleaned all camera in the front.

As the title says, in the past few updates or so setting the controllers down will instantly set the controller off.. This can also happen when laying down or even standing still in a pose with the controllers still in-hand or sitting with your hands on your lap. We need a way to either disable this 'feature', or allow us to set the idle timer with a max of never.

I can't seem to play my vr games as it keeps asking for parents permission and my parent can't get into the app to give permission can anyone help with this please 

As per the title ASW is much slower to kick in since the latest update of the link app on PC. I get quite a lot of stuttering before it activates, it wasn't doing this a few weeks ago.Quest ProWindows 11

Hi, I’m currently using a Meta Quest 3 and mainly play PCVR games through Steam on my PC.Everything had been working fine, but about a week ago I started experiencing severe lag and performance issues in-game. The gameplay has become noticeably unstable compared to before.Nothing significant has changed on my setup as far as I know, so I’m wondering if this could be related to a recent update (either Meta software, Quest firmware, or Steam/PCVR updates).Similar posts are showing up on Reddit as well.Has anyone else experienced similar issues recently, or is there a known fix?Thanks in advance.

I've been happily using my quest 2 for 2 out of 4 years in total. The first 2 years were great! everything in the program felt neccessary and cared for, bugs were looked after. Reports were reviewed, and updates felt like quality. There were ups and downs but in the end everything was fun. These past 2 years have been nothing but a downward spiral. The UI change is weird, Settings misplaced, Lying about support, buggy server statuses, and of course the complete issue of Meta Quest link. What happened? We've done everything the AI supporter did and still you find a new way for us to hack our rigs just so we can last a second longer than 30 minutes.My suggestion: please just go back to the stable versions of both the headset and link app. Your latest version of both are so "stable" they disconnect "so much less". In sarcasm of course. PLEASE Meta please just stick with the stable versions and MAINTAIN THEM. I love my quest 2. But i can't see myself playing much nowadays due to these bugs

I have now been fighting with meta for 2 months about using my metal wallet to purchase games. We bought one game and now they've decided that there was suspicious activity on the account and they've shut it down. I've spent the whole 2 months contacting the help tasks and they've been telling me very helpful things like "I'm following up to let you know that your case is still under review, and we truly appreciate your patience while we work toward a resolution...Our support team is giving this matter the attention it deserves and coordinating with the necessary departments...We understand how important this is to you and want to ensure that when we follow up, we're providing accurate and helpful information....Although there are no updates just yet, you have our assurance that we'll keep you informed every step of the way."  However, since they've told me this about 17 times and there's no actual information about what they're doing or how I can help. I believe that this is

I have spent the past few months noticing that my Quest 3s will not charge unless the Quest 3s is powered off. I finally decided to contact Meta Support and dealt with one of the rudest Customer Service Representatives I have ever had the dishonor of dealing with.I tried a Software Update, Factory Reset, Boot load, etc. I tried every option from Forums or other Social Media locations.The issue started after a Firmware Update after my 1 Year Warranty expired. So, naturally I bring this to this person's attention and instead, I get told that I can purchase a replacement. I ask to have my ticket escalated, but I'm told that can't be done because it isn't an issue worth escalating. So, an issue brought on by a Meta update can't be fixed because it's outside of my warranty and the ticket can't be escalated?Has anyone else dealt with your Quest not charging unless powered off? If so, how were you able to fix, if you could? Thanks everyone,

I've been playing thrill of the fight 2, and other boxing/fighting games with no problems for the past 2 years. After a recent software update I'm having severe issues with the boundary. When i'm in a game or a fight, the game i'm playing disappears and shows my surroundings EVEN THOUGH i'm right in the middle of my boundary, or the screen just goes black for a second and switches to stationary boundary. this is really frustrating me because i have literally never had this issue before. it seems to happen the most when i grab my headset and adjust it on my head. sometimes when i do that i get a notification that says "no boundary found". please fix this. 

I purchased the Meta Quest 3 purely for work, but must admit I really love the gaming on the device was a delightful surprise. Nonetheless, I was using the remote desktop app from Meta without any issues during my first week of using it. However, now its freezing every time within minutes of using. I tried to restart my Mac mini and Meta quest 3 without any success. Also tried reinstalling the Meta software without any success either. I might have to return this device if I cant figure out how to fix it. 

The headset turns on, but there is a black screen. I can hear the sound if I put the volume up but on VR screen is black

Since meta link app updated to Meta Horizon Link version 85.0.0.293.552 (85.0.0.293.552) , opening up pc link from the quest 3 menu screen, loads the pc link app 3d environment, and it instantly freezes, with visual artefacts beyond the bounds of the frozen view.I tried downgrading to Nvidia 591.74 studio driver, but the problem persists.The console is full of errors: 08/05 07:43:35.879 {!ERROR!} [MessengerSession] Platform error: A server error field_exception occured. Check server logs for details. 08/05 07:43:35.879 {!ERROR!} [MessengerSession] Error fetching threads for bootstrap: : 08/05 07:43:35.732 {WARNING} [OAFInterface] Could not determine CompatInfo, returning true from MachineMeetsSpec 08/05 07:43:35.732 {WARNING} [HardwareFacts] Graphics adapter state is UNKNOWN 08/05 07:43:35.831 {DEBUG} [xrstreaming] [V2] Encoding resolution (3680, 1920): average took 3978753.000000 ns, max 5812700.000000 ns 08/05 07:43:35.831 {DEBUG} [xrstreaming] [V2] p90 encode tim

 i have an  issue. I was enjoying the 'view in 3d' option by pressing the Y  button on my left controller and that stopped showing depth from last week.please help in getting it back

So when I try to buy something there is a pin and I don't know it because I got my quest from one of my friends and like I I don't talk to them anymore because they moved away and I like I don't have like a can contact them and it's under their email and i dontKnow the pen and I'm trying to buy something for my card and it sassy for the pin and I can't reset it. Is there any way to reset it? 

I'm on Quest V83 and a couple of versions ago I got lumped with the new navigator.  I can't stand it.  I've seen plenty of posts online saying you can disable it and go back to the Universal Menu via Advanced/Experimental settings.  The problem is, I don't have this option in there.  Any ideas?

i followed https://www.meta.com/help/quest/291654372573077/ but still no that option

So the new navigator got rolled out to everything, and I don't like the new navigator, it's hard to use, and i prefer the old one.How can I go back to the old navigator? Can I turn off new one?