Other Troubleshooting

Log Name: ApplicationSource: OVRServiceLauncherDate: 3/13/2026 3:56:41 PMEvent ID: 0Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: nopeDescription:The operation completed successfully.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="OVRServiceLauncher" /><EventID Qualifiers="0">0</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2026-03-13T14:56:41.9328650Z" /><EventRecordID>67599</EventRecordID><Correlation /><Execution ProcessID="6112" ThreadID="0" /><Channel>Application</Channel><Computer>nope</Computer><Security /></System><EventData><Data>[LauncherService] Unable to launch: Application 'C:\Program Files\Meta Horizon\Support\oculus-highwind\highwind_service

Hi ,I received my Quest 3 on April 2nd from Amazon and the Right Controller is DOA(Dead on Arrival). It gets dangerously hot and drains the battery to 0% rapidly even when the headset is completely powered off. This is a major safety hazard and a clear hardware defect (fire risk).I’ve been stuck in a support loop for 3 days with SIX different agents (Miley, Joyce, Morrison, Levi, Deejay, and Mea). One agent promised to escalate this to a "Specialized Team" but the next day I just got another generic template asking for the same info I already sent. It’s clear no one is actually reading the case history or taking the safety risk seriously.I’m not waiting weeks for a standard RMA on a brand-new device. I’ve already offered a Security Deposit for an Advanced Replacement so Meta has no financial risk. Also, since my Horizon+ trial is running while the device is unusable, I expect at least 30 Euro in Quest Cash for the downtime and this terrible experience.If Meta can't authorize a deposit-

META, please add anti-theft protection and device location search, as devices are often stolen and we can't find them ourselves. And you, a giant company, can't ensure the security of your device.My glasses were stolen. My account is on it, and I can see when it's online. I can't do anything about it, except offer a reset. It would be better if you could help me find its location!

My quest 3 will not start or do anything after receiving an update 20 minutes ago.  My issue is nearly identical to EvilinmE 's recent post.How did EvilinmE resolve his/her problem? 

hello i have an oculus quest 1 and an rx 6500 xt i want to use the quest 1 for pcvr it connects with the app and the quest sees my pc but when i try to connect my quest with my pc it either gets stuck on the loading screen or it just cuts off and throws me back into the main menu i have been searching for months now. i tried older software but i dont understand it that much, alvr worked only 1 time but it cut off after 5 minutes of playing the forest and i never got it to work again i heard that my graphics card is too bad to run pc vr bc it doesnt have a video encoder or hardware encoder but after i got to play the forest i know that it can play pc vr even if it looks very bad  if you didnt understand something that i said tell me and i can try to make it more understandable Thank you for the help 

Am trying to login to Rec Room. My dad set up the account and had an email saying the account hadn’t been used for over a year and was deleted. However, the account hadn’t been used and my dad can still login. When I try and login to Rec Room I receive the error message:(code: timber)  Please help! 

We just received our first meta 3 quest for our son and our excitement died quickly as what we anticipated would be a quick simple set up turned into hours of troubleshooting with no success the headset and controllers work fine and no matter what we try, including rebooting routers, headset, power cycles, factory reset, it won’t get past the page where it keeps checking for the latest updates and software updates screen. We don’t even get to the pairing screen and yet unable to see the 5 digit code to pair the headset to the meta app.can anyone help?

My son is no longer young and I would like for him to have and control his meta account himself instead of using my Facebook account. How?best regardsdad

Turned on Voice to text, now I'm stuck in the headset power menu, the volume buttons are not working to select anything, it's not pick up my controllers, and I tried a hard reset.  Please help! On met a quest 3s 

Good Evening, My daughter got a Oculus and has forgotten the email that was used to sign into it.  She has purchased a few games so we are trying to figure out how we can find what email was used.  We have tried a 'Forget Password' on every email she or her mom thinks it would be and it says they are not recognized.  I created a dummy account just to get into the forums.  Please can someone tell us how we can find what email was used?

Anytime I use the liv camera and i sync it to my app on my phone, the app won't let me download it to photos and says download unsuccesful. Every other video works except the ones with liv camera.

Apologies if this is a duplicate post, but I can't find anyone recently mentioning this problem. I can't boot my device in the normal way, it just gives me a spinning logo and then a blank screen. I can get in by using the boot menu and switching to boot slot B (it says A is locked, which is news to me). Once I switch the slot everything runs normally. When I get in I check the software update and it seems to be trying to install v2.1 over and over again (thought it had successfully completed, but today it seems to be trying to install again). Don't know if this is related to the update but I don't know what else would be different on my headset, which I've owned for a couple of years now.Any help is appreciated.

The other day I put on my headset and had a "Frames Per Second" overlay that appears in the upper middle of my view. I have no idea how it got turned on and I can't find any settings related to it. Does anyone know how to turn it off?  

I had added 15 dollars to my quest cash account and the added a gift card when I try to buy a pass that it’s not a subscription it says that the al purchase can’t be completed for my security. I emailed meta many times and they won’t help me with the problem. Now I have money sitting there without being able to use it 

This afternoon I checked the settings and it showed I had a pending update I accepted it and put my headset aside to let it work. Once I put it back on it was stuck on a grey screen.I already : factory reset it, updated it using the web tool, let it rest and charge it to 100%Then I gave up and tried to ask for help the meta website keeps telling me my account has no devices associated, but I actually have the Meta App in my cellphone and the device is actually linked.I'm going insane I bought this for Christmas and now suddenly is not working after installing an update and the website doesn't let me contact customer serviceWhat options do I have?

Like seriously, they are poorly made.   SO many people online have issues and then are expected to pay to replace them once the warranty is out.  Our controllers are past warranty.  The left controller lost tracking and the right controller's joystick busted.  I replaced the joystick - saw the internals.  When Opening the left controller, the antenna was missing.   I am realizing that it is an internal antenna. Is it normal to purchase a set and receive differently made controllers?  One with an antenna and one internal?  A lot of controllers that people have tracking issues with have the internal antenna that easily breaks.  But seriously, why would they send two different ones?  

It won't let me set up a stationary boundary, I went to settings and reset boundaries but still it will not let me set up.

would you provide a way to totally turn off spacewarp and other reprojection techs?everything stutters by them.Its a stuttery hell

 

Replacement Not Shipped After 1 Month Hello, I’m posting here because I’m having a serious issue with Meta support and I’m not getting any real resolution. My left controller for the Meta Quest 3 was approved for replacement on March 4th.However, it has now been nearly one month, and the replacement has still not been shipped. According to Meta’s policy, replacements are usually shipped within 3–5 business days, but my case is far beyond that timeframe. I have contacted support multiple times, but all I receive are repeated responses like: Please waitWe are checking internallyNo estimated time available  There has been no clear update, no shipping date, and no concrete solution. I was also promised a follow-up by March 31st, but I have not received any update. At this point, I have been unable to use my device for nearly a month, which is extremely frustrating and unacceptable. I would like to ask: Has anyone experienced a sim

Hi all,Brand new Meta Quest 3S. First time using a VR headset. Setup completed normally, and no issues with the hardware itself. Meta Horizons app on iPhone is setup. Location: FL, USASince Day 1, I have been unable to launch Horizon Worlds, or any world. As I get the error message “There was an error connecting to your account.” See attached screenshot below. I’ve tried contacting support and ran all of their troubleshooting steps, to no avail. I’ve browsed countless threads, all with no resolution. Headset and iOS app are all running the latest SW/FWSteps I’ve tried so far (each of these included a full headset restart)Closing and restarting the Horizon Worlds App - Doesn’t WorkReinstalling Horizon Worlds from the store - Doesn’t work Delinking my Facebook about from my Meta Account, signing out of Mobile App and Headset, and logging back in- Doesn’t WorkWhen I first setup the Headset, my Meta account was linked with my Facebook. Factory reset of headset - (x

I left my phone in a different country and currently writing this on my laptop,My Email for the account that needs recovery was on the phone I left and now I can't log in as I dont have access to my email

Hello,I'm having an issue with teen account supervision. Basically my ex wants to add me as a supervisor for my son's account.Each time she tries she gets an error: an error occurred try again later.We are friends on Facebook, everyone can invite me, all my settings are correct. She can invite her sister but she cannot invite me.Is there a way to debug/investigate so I know what's wrong with my account?Thanks.

I have all 10 recovery codes and I know the user but I don’t remember the password also I don’t have the old email please help I spent a bunch of money on my old account and don’t want to have to respend it.

I have a problem with my Meta Quest 3. It has trouble booting correctly after a recent restart. The logo twirls for a bit and then there is just blackness. I already tried the Cold start, Factory reset and sideload update but nothing seems to help. I think there is something wrong with the firmware but I do not really want to try and apply a unoffical  firmware hack.Sadly I cant use the help function on this website either, because the serial number is not recognized and from there the help database just let me run around in circles (Sends me to database, I look for an article, click on the help link therin and are being transported back to the page were my serial number is not recognized.No hotline and mail support leave me desperate for answers what I can do next....Has anyone any idea how to proceed?