Other Troubleshooting

Hi, I am seeing vertical lines on my display. Can someone help me with how to fix this issue?It started three weeks back I initially started seeing them towards left part of the display, with in a week it expanded to the whole screen. Now I cant see anything due to the vertical lines. Thanks!

Hi, My son has had this Meta 3 for a few months then today it is asking for a passcode to do anything. We never set up a passcode but I tried all our usual ones anyway with no success. Now I am worried that the headset is locked out because it won’t pair to the app but I DO NOT want to factory reset this thing. I can log in to account and all that is there anything I can do to get this thing working again? 

I have emailed support about being unable to access horizon Worlds and I was told my account was restricted but on my account center safety center it is listed as “Good Standing”. I have never received any notifications of restrictions on my account and there are no places for me to click to submit an appeal. Everything on my account page looks normal. Please help. Support by email has not been helpful and I would like to escalate this. Thank you.

Hello anyone else with same problem i was banned from being under 13 and now I’m 13 i wanna play my be again I factory reset and tried adding a new account but the old one thatnis banned is linked with device any meta staff could help me would be appreciated 

Anyone else having issues using the referal scheme? I have two friends who've bought the devices off my recommendation, and both have been unable to use my referal code. And meta support is beyond difficult to get a hold of, it's impossible to speak to anyone.And to make it even more skeptical the offer was 45 pounds each now it's dropped to 25 pounds, so it wouldn't surprise me if it now magically worked....  

Here is my issue in a nutshell.I open Remote Desktop and my computer screen pops up. Great! Then my Touch Plus controllers become unresponsive.They disappear from my view, I cannot resize or move the virtual computer screen, nor interact with Meta OS at all let alone resize or move those screens.I understand I cannot control my computer using the Touch Plus controllers using Remote Desktop, but I can't even control the Meta OS environment either!If I keep the "grab" button held, they appear to turn off and on (they appear and disappear quickly from my view) and that's the only way I can click anything in Meta OS or exit Remote Desktop. Very clunky and makes me feel like I missed a step and am doing something wrong. Moving or resizing screens while using Remote Desktop while holding the "grab" button doesn't really work because they turn off. It really only lets me click something and "let's go" when trying to resize or move screens...

Hi everyone,I’m hoping someone here can help.About a month ago, my Meta headset became completely unusable immediately following a software update. Since then, it displays only a black screen. The device powers on and I still hear audio, but the display and tracking system completely fail. Support has now confirmed that the tracking system itself is the issue and is not fixable through normal troubleshooting.The headset worked perfectly before the update.I’ve spent weeks working with support, completing every troubleshooting step they asked for. Today I was told they are closing my case without repair, replacement, or refund  despite acknowledging the failure happened after the update and that the tracking system is the cause.This is extremely frustrating. A manufacturer software update should not permanently disable the hardware, and closing the case without resolution feels wrong.Has anyone else experienced this after an update?If so, how did you get it resolved?Any advice on es

Hi everyone,the MultiDisplay doesn't work anymore. I've noticed that the settings bar is now at the top (this is new). Previously, it was a button on the bottom right. Now, the MultiDisplay button (+) is constantly greyed out. It says "slow WLAN connection," but that's not true. The 5GHz Wi-Fi is really fast in my setup, and the remote desktop link works great – only the MultiDisplay function isn't working. I've tried a lot: restarting both the PC and Quest 3 and shutting down my router. None of that solved the issue. Any Idea?Thanks Edit: Ok its solved. its not work in full screen view. my bad sorry :)

So this is a bit of an odd one but whenever I go into the software update section in the setting it never actually receives the updates and just constantly searches for them. (Now I don’t really care if I don’t get updates just its a bit odd how I’m not getting them) also I use a Quest 3s on v81 also I want to avoid resetting my headset if possible It just sorta loops the checking for updates thingAlso I did have the software updates thing checked I just tried unchecking and rechecking it to see if that would help at all

I had intended to show my friend the difference between the hyperspaces preview and beta scans but now the preview app just jitters and is unusable. Even after restarting my headset I can still see a ghost of the Hyperspaces app flickering in the lower half of my screen, also locked in place.I really wish we could get the option to roll back to a previous update. I really don't like the navigator UI now either which is now fully implemented. 

i used the power and volume button on the quest to factory reset it due to frequent glitching, however now i cannot remove it from my meta app profile because it won’t let me access settings to disconnect it from the profile. in order to access the newly factory reset headset i need to put in the log in code and connect it to the app but it says it’s still there so i can’t reconnect it

Hello all,On a trip to the USA, I bought a pair of Meta Quest 3. The right eye has noticeable diagonal lines in all text like if it was lacking anti-aliassing. That is the best way I can describe it. The text looks very smooth on the left eye, but it has these lines on the right. In addition, artifacts and glare/clouds of different colors appear on the right eye. Sometimes, a quick power on/off, or a lock on/off, will get rid of them, but sometimes they stay on for a long while. After a while you kind of stop seeing them, but they are there. Meta accepted a return, but I couldn't travel back to the US in time to do it, so I am stuck with this unit. Is there any solution you can think of? I would think replacing the right eye screen would work, but is that guaranteed? Is there a reputable seller of parts where I could buy that? Is it an easy job to replace it?https://www.youtube.com/watch?v=r4V8H5BI0So Thanks!

 Improving spatial computing.Problem: When placing windows, they constantly resize and reorient themselves.  Why it's a problem: The fix of decoupling the window from the taskbar and manually moving is tedious. I put it there based on its current size. Then it resizes. Placing subsequent windows at a different angle, to limit head rotation, requires that I have to move my body around when orienting the window.  Then there's an auto-resizing to deal with again.  Meta solutions I don't want: A default multi-window setup Meta thinks I'll use. Solutions I want: the ability to place windows at any angle or size without auto-resizing or reangling getting in the way. The only reason I haven't switched to an XR or vision pro is that Quest theoretically should be able to handle my needs. I have gone back and forth and know that I'll have issues on other platforms as well. However, it's **tedious things like this** that make me want to switch.  F

Son, setup on a child account, is trying to join group chat with his mates but he's unable to. Is there a restriction on child accounts? His mates are on there but maybe they're playing on adult accounts. Even when I look to set up a group chat I can't see how to do it.Any help would be appreciated

I created a Meta account on December 25, 2025 using my Facebook account for my son's new VR Meta Quest 3 headset. At the moment, I did not realize that I had to create a separate account for him until I started receiving then "Confirm your age..." notification on my Facebook, Instagram and Meta accounts. I confirmed my age several times by submitting my ID and even received an email confirmation stating my age was confirmed. Yet, I continued receiving the same "Confirm your age..." notification everyday. Once I realized that my son needed to have a separate account, I created one for him and linked it to my Facebook account (only after several hours of research to figure out this was the problem in the first place). I continue to receive the "Confirm your age..." notification everyday but now I'm not given the option to confirm my age. I've tried to confirm my age on Facebook, Intstagram, the Meta app and email. Every time I try, the page is unresponsive when I click the "I'm 13 o

i installed the meta horizon app from the meta page , i already logged in as normally when i just installed the app , i am on the menu in the "home" and when i click on devices and try to add my quest it goes normallyuntil i click continue that it sends me back to "home"i cant link my quest to the pc obviously bc it dosent give me the option to link it

So I signed up for the Warranty Plus on our Quest 3 using the serial number off the headset (side of strap). Every time I entered that number it automatically changed the number in the finalize order screen. I figured maybe it had to do with the way it’s processed etc. so I finished the order. Needless to say when I go into my Meta account online it shows a device with that “new” serial number being covered but in the Meta Horizon App it only shows my standard warranty with reference to the serial on the headset. I reached out to Meta support and still haven’t received any correspondence. Does anyone know if this is normal? I’m just concerned if my kids do something stupid they won’t honor the warranty since the serials don’t match.Thanks

Hello, I'd like to create one account (for a classroom) but use that account across multiple Meta Quest 2 devices.  I would  primarily be using it to engage with VR content on YouTube.  Is this possible?

So I have 2 problems which may be connected, my son got a Meta Quest 3 512Gb for Christmas, i was trying to set up the account for him so used his screen name, this was before I realised that the account i was setting up was for me as he is 12, that means I now have his gamer tag, is there a way to transfer this across to him as it is only him using the VR? Secondly when purchasing the VR it stated there was a 6 month free subscription to Horizon+ i cant find a code for this anywhere or a route to claim this offer, we are in the UK and it was bought from Argos, any ideasAny help resolving these 2 issues would be much appreciatedAnd a 3rd question, is there actually a support team for meta or is it only through these forums i can get help?

Hello, I created this account because I can't log in into my main account. After I'm trying to log in and confirm my phone it says: "You've requested too many codes. Please try again later.". I tried several times, after few days and still the same problem.I went to support section but there is no useful information and no contact details.Please help.

¡Hola! De qué forma puedo quitar la verificación de una cuenta de Meta?Necesito cambiarle el nombre de usuario y no puedo por la verificación, y si me hago una nueva perdería la gran cantidad de seguidores y la comunidad que tengo en las cuentas. ¿Qué puedo hacer? Gracias por la ayuda 

It say this when i try to buy a gameRequest cannot be completed until further actionWe've noticed something unusual and, for your security, this request couldn't be completed. Please file an appeal to get your case reviewed

I have a world which I have enjoyed working on for a few months, but recently it has not allowed me to edit on my headset. Or publish at all? Why would this be? Any kind of help or suggestions would be really appreciated. I really do love my world and am passionate about it, and now it seems I cannot do anything to it anymore. 

Hello, I'm experiencing a frustrating bug in Quest 3: In Horizon Worlds, I can no longer change or edit my avatar (my in-game character)! Even when I'm looking in the mirror in my home apartment, the edit button on the right side of the window doesn't work... nothing happens. Restarting Quest 3 didn't help, and neither did clearing the cache. I've already submitted a bug report several times, but so far, no solution.Have any of you encountered a similar problem, or do you have any ideas on how to fix it? Or do I just have to wait for the next update and hope it works then?Best regards, Tomyi

I need help repairing my meta device under a new account due to this message on my previous account: Your Meta account has been suspended because your account doesn't follow our Community Standards or other terms. If you have any questions or concerns, you can contact our support team.OK