Other Troubleshooting

Hi there! I have noticed when I play a game with lower sounds (like ambient background noise for example) the speakers will crackle/have a staticky sound. I have tried all of the usual fixes and am curious if anyone else is having this problem

Upon opening my Quest 3 this evening, I was prompted to create a screen lock, and I used the pattern lock, which presented me with a square grid of 9 dots. I entered a pattern, and then regretted it, and could not find where to reset the pattern. Right after that, the v81 update installed, rebooted the headset, and I was prompted to enter my pattern to unlock, but the grid was NOT the 3x3 square grid, but rather a rhomboid pattern with three dots in the top row, two in the center row, three in the bottom row, and no center dot.My lock pattern uses the center dot, and no matter how I try to match the simple pattern I used, nothing matches. I cannot use my phone app to unlock the Quest 3, I cannot get past the lock screen in the Quest 3, and I am told that there is no solution other than a factory reset.

Can't delete

Several of my friends have tried to invite group members to their immersive home loft, but it is grayed out still. We can invite and/or go to any world, but not to our individual lofts. We have tried all troubleshooting found in help. Nothing works. Our friends used the old home invite all the time to hang in a private space with minimal environmental distractions. ALL of my friends are having this issue regardless of headset version (our group has Q2, Q3S, and Q3 headsets and all are running current OS).Please fix this issue ASAP with the new immersive home loft. Thanks!

When I got to my store to buy a game it shoes this message;“Request cannot be completed until further actionWe noticed something unusual and, for your security, this request couldn't be completed.Please file an appeal to get your case reviewed”who do I fix this/how do I take further action I want to my something or else I want my money back spent $25 just to buy a game with quest cash. Please help me or if this is an error please fix it.

Meta Horizon Link (both air link and cable link) says its connected on both ends (I can even go into the remote desktop control), but when trying to launch link I am stuck in a weird "purple" loading screen indefinitely. Ive tried reinstalling the app, restarting both devices, updating drivers, and temporarily disabling firewalls.  But nothing has worked.

Recently my email that is linked to my meta account got hacked and sold on the black market. I sadly no longer have access to it. I’m not able to add or delete any email linked to the account without a verification code from the hacked email. If someone could let me know if there is a way to bypass this that would be greatly appreciated

Hello, although my profile status shows “Good Standing” and there are no restrictions or reports on my account, my wallet in the Horizon Shop is marked as restricted (“due to unusual activity”). According to the message, I should be able to file an appeal – but in my account there is no option to submit an appeal. Could you please check my wallet manually and lift this restriction? Account name: Timo (Frufo) Thank you very much!

I just bought a quest 3s from someone online and when I finally booted it up it keeps asking me for a school or business email login. I was wondering if there is any troubleshoot I can do to fix this? I’ve tried factory resetting and it didn’t work and meta support is impossible to get in contact with so wondering if anyone has an answer here. If not it was only 100$ I’m not too worried about money 

 My friend accepted my Quest referral link before purchasing a brand-new Meta Quest 3S. This was his first-ever Quest headset. He then purchased the headset and completed activation, but neither of us received the referral wallet credit.It has now been more than 7 days since activation, and the referral credit has still not appeared in either Meta Wallet.Could you please review this referral and apply the wallet credit manually if everything checks out?Thank you for your help. 

because the clips for the face mask are broken and my right controller doesn’t work

I need help, no matter how many times i try redownloading/reinstalling/repairing, I get this error where this "oculusclient.exe" file doesn't install in the "oculus-client" folder.Not only that, but NO audio drivers for the oculus installs either so even if I press OK and ignore the error, when I try to use the app anyways, no sound nor mic input will play through my quest headset. And it seems meta doesn't source these audio drivers anywhere else to install them manually.This is incredibly frustrating, i spent countless hours yesterday and today trying to find some sort of solution.Please, if ANYONE thinks they can help me with this because I really don't want to be forced to use a separate audio headset ontop of my quest just to receive sound or use my mic. 

As per the title, ASW doesn't automatically switch on when hardware accelerated graphics settings (HAGS) is on when playing DCS world. Also, I have recently started to get bad stuttering when HAGS is off despite high frame rates (80fps for 80hz). The problem seems to have started after one of the recent quest link updates

I already tried factory resetting but it does not work. Please help. I am having this issue since 2 weeks already!

The problem is a tiny bit complex... We are brainstorming for a while by now, haha, happy new year! Welcome to the future! :) So, my son's Meta Horizon (Meta Quest 3s VR, he is 10 years old) was connected to my Facebook account and everything went well. Yesterday my Facebook account got suspended and at the same time the VR too. My Facebook account was connected to an old email address, I have no access to that anymore. I don't really care about the lost Facebook account to be honest, even if it was hacked, I don't mind loosing that.  I made my own Meta Horizon account via another email address where I can add my son as a minor, but he wants his "old" account with all his progress and Quest Cash. Is it even possible without the recovery of that old Facebook account? I have no access to the that old Facebook account and that email address either. Is emigration possible like this? Please help, my son is really upset and I want to help him asap! TIA

Hello Meta Support Team and Community, I am writing from a secondary account because I am completely locked out of my main account, which holds all my game purchases and history. The Issue:I am stuck in a verification loop. When I try to log in on PC or the Mobile App, the system asks for an SMS code. However, I am not receiving any SMS codes despite multiple attempts over the last 24 hours. Technical Details: Missing 2FA Option: I have previously set up an Authenticator App, but the login screen (auth.meta.com) does not show the dropdown menu to switch from "SMS" to "Authenticator App". It forces SMS verification, which is broken. "Too Many Attempts": Due to retrying, I am now getting a "Too many attempts" error. Support Block: When I tried to contact support via WhatsApp using the provided number, my number was automatically flagged/blocked by the bot, so I cannot open a ticket there. Proof of Ownership: My Meta Quest headset is currently lo

This is ridiculousI own a quest that I haven't turned on for years.I turn it on and am told my account has been deleted and I need to factory reset my quest.Great! What a wonderful start.So I try to contact you and speak to a human to get my account back which at this moment I consider stolen if my purchases are in-fact deleted. What do I find out? I can only talk to someone if I can prove I own a device. Now, because of the way I signed up for the quest account when the device came out, the ONLY way which I can prove this is by providing a serial number...which I do. I provide the one on the QR code on the strap - TOLD IT'S INVALID.  I provide the one under the controller battery - TOLD IT'S INVALID. So now the ONLY way to get in touch with someone, it seems, is to post on a public forum and beg that someone get in touch with me. Is this one of the largest companies in the world or a scam operation run by people dead set on making the lives of people who adopted their t

HiI've successfully connected the headset to Meta Quest Link software on my PC via Air Link when using my account.  When using my child's account, it won't allow them to enable PC VR, saying they need to speak to their parent.I'd seen some guidance online that I need to be logged into the PC app which I am.  The child's account should be able to still link to the PC using their account on the headset and the appropriate restrictions would be applied according what I have set for them.  However, I cannot enable the PC VR option within the headset.Any help would be appreciated.Thanks

I'm trying to change my child's date ofr birth and it just keeps saying: "There was a problem with this request. We're working on getting it fixed as soon as we can.". I have already tried logging out and back in and I'm doing this from browsers on a desktop. I posted the response codes below.While we are on the topic, the family center is a disaster. For one, I don't know why you have to relinquish control of a child at 13. With everything going on, a 13 year old should probably still have parental controls in place if they choose. The workflow through the whole family center for purchasing, setting up, sharing purchases, and teen accounts is just confusing.Here is the response code:{    "message": "A server error field_exception occured. Check server logs for details.",    "severity": "CRITICAL",    "mids": [        "d99913e29700073063b2bdca2972670d"    ],    "debug_link": "https://www.meta.com/debug/?mid=d99913e29

Hello, i am currently trying to login in the meta horizon link on my pc. I cant login and if i try to login on an oculus website it tells me to check my phone for a verification code, except i never recieve an verification code from meta. I have tried alot of things but nothing worked

 I purchased a Meta Quest 3s recentlyI am trying to get in contact with Meta support but I am stuck in the endless loop. The website is saying:We couldn’t find any devices associated with this Meta accountAnd when I enter my serial number it says support is not available for this device. I am about ready to return the device because there is no way to get in touch with support. I even reached out on social media and have gotten no response. Is there any other way to contact support without being stuck in the endless loop and yes I have registered my device with my account and have even made purchases on it.

HiWondering if anyone can help.  I was wanting to contact Meta support. However, when it's wanting to verify my device, I enter the serial number but it says "No product found."  I have tried numerous times to ensure I wasn't making a mistake but it still won't work.  Does anybody know what I can do?Thanks

Brand new to the Meta world! I just bought the quest 3. During play the screen goes away and shows the real world. Would low battery cause this or something else? Any assistance would be great. 

I have been unable to charge my headset. I have tried multiple troubleshooting tips I found and nothing works. I have also tried getting support but the site keeps saying there is no device found even though my Meta Horizon account says I have a warranty till October 2026. I am lost. It’s my son’s device and I am not the best at technical things like this. 

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