Other Troubleshooting

Hi everyone,I wanted to share my ongoing Quest Pro RMA experience in case it helps others and to get some visibility from Meta.I live in an unsupported country, so I had to ship my headset to Japan via a proxy for RMA. It took ~2 months and cost ~$400. When I finally received the replacement, it had a dead pixel in the left lens, and within one week, the right lens developed a backlight failure, leaving a huge brightness imbalance.My only option now is to return it to Japan again for another replacement, but another $400 in shipping is just not financially realistic anymore. Meta is not able to cover shipping fees to unsupported countries. I’ve gone through multiple support reps with no solution. I’m hoping to connect with anyone at Meta who can help me escalate this issue. And to ask everyone here if they have any ideas on what I can do.Thanks for reading.

state of art new gaming pc and link telling me doesnt meet specs.. won't connect when i try to hit the transfer to vr mode it fails and all i can find is what i just said. quest 2 link program notification on top of screen.

I could be interested in a pair of RV glasses for gaming, but I have a number of questions:I usually play with mouse and keyboard. I understand that I won't be able to see them with the glasses on, will I? So what kind of devices will I have to control movement and actions?To walk or run in a game will have I to actually walk or run? Would I need some extra physical room to play with RV glasses? Is not very easy to hit some item like a can of beer and throw it accidentally down to the floor?I'm partially sight-impaired. My left eye is lazy. As a matter of fact, I can't see the left rearview mirror of a car if I don't turn my head. I cannot walk at countryside readily because I see the terrain like a photo, not in 3D. I have watched some 3D movies and I see no difference unless the motion is very quick, like a first-person flight. I still can play games like Skyrim with no problem --I mean, in the old-style-way, with kb, mouse and monitor. Could I enjoy RV glasses?

So I go on to play and then my right controller goes crazy on my meta quest 3s and starts to do circles on stop, I've tried everything such as factory reset but It didn't work. Meta doesn't recognise my quest and I can't get it fixed. How do I fix it ??? 

My wallet got restricted a while ago so I’m unable to buy anything and I got the email and it told me to verify my identity but when i checked the app nothing was there on the wallet nor the app. Now I have no way of doing much with the quest cash I have. Im unsure of what the reason is for my restriction maybe because I logged in improperly or purchased too fast when it was happening before.

I have followed all meta'sinstructions to  log out of my headset [in Facebook; Meta app & headset itself] but I  am being  led in circles with no way to completely log out. I have to return my headset to the shop for replacement and cannot log out. Please help...

So this usually started because i had a trial of Green Hell with 30 mins left, Quest 3s told me - No, You dont have any trial time left.Then i wanted to go Meta Support like it told in the Popup to maybe become my real 30 Mins playtime - No, Give us your Serial Number/Order ID/or Email you bought it with.Now i have 4 Serial Numbers, One is on the Headset, then the Controller Ones, On my Box are 2, One on top of another. None of them worked in the Site where i should put them in, Order ID No idea because i got mine off Amazon from META. No Idea what to do now

I recently got a Quest 3S and it has been very, very frustrating. I am unable to play a game for more than 10 minutes without the game or app crashing. The only games I play are eleven table tennis and walkabout mini golf; however, I have also seen the crashing while browsing the menus and in the Facebook app. Without fail, I will see the Meta logo and Meta Horizon OS logo at least once every 10 minutes. I tried filing an RMA but it is saying my device isn't connected to my account. I tried entering the serial number and it is saying that the device isn't eligible for support even though the warranty end date is 12/26/26. I’ve tried factory resetting, using the software update tool, and checking for updates on the headset. If anyone has any other troubleshooting ideas I’d love to try them.

Every time I try buy a game I keep getting a message and I tried 4 different cards I even went and bought a 50$ card and claimed it and it still won’t let me make purchases  

I bought a Meta Quest 3S and signed up to a Meta Horizon account via a referral link from a friend. This has resulted in either of us receiving the £43 offered.Any help please guys?Thanks in advance :)

 Is there any way I can recover my Instagram account two months after deleting it?

Hello,I just received a Meta Quest 3s for Christmas. 12-25-25. This is my first meta device. The right controller thumbstick is faulty. The stick believes that it is stuck in the fully down position. It is physically free to move but does not register movement. It is not able to be calibrated. I have attempted cleaning with compressed air to no avail. This pretty obviously falls under the 1 year warranty. However, the warranty page in the meta quest app does not load. When I click the “Get Support” button I see a message that says “This page isn’t available right now. This might be because of a technical error that we’re working to get fixed. Try reloading this page.”. I have gotten this message for 4 days straight now. I attempted entering my device serial number into the Meta website instead but I get a message along the lines of “This device is not associated with this account” or “There are no devices associated with this account”. I’m not sure the exact verbiage.This is very

Hi yall. My son's Meta Quest 3s crashed the other day, and since then, I have been following all the Meta steps to try and fix it. Unfortunately, I've exhausted all troubleshooting, rebooting, sideloading, and even factory resetting the device to no avail. I've tried the last step, which is contacting support, yet when putting in the serial number, "apparently" support isn't available for said device... I'm at my wits' end.A little context. This started on December 31, but I was able to fix it by charging for a couple of hours, and then all was grand. However, as of Jan 1 (AM), the same thing happened. Sometimes you can see the room, and then it flashes, and the black screen of death appears. I've tried EVERYTHING now... I'm going to assume this is a software issue, as if it were a hardware issue, I shouldn't be able to see the room now and again. Urg, kids had it just over a year, so the warranty is no longer in play. Any help that isn't mentioned on the META site would be appreciated

I’ve set up two children’s accounts on the meta app and I can see both of them there. I pressed the linked with headset and chose my one, but it hung for ages on both accounts.  When I go into the headset I can’t see them.  I can’t seem to find how I get back to the screen where I have to load them onto the headset. Anyone know where this is?  Thnx

I got a bundle which included the Meta Quest 3 512gb v83, w/Ace, Staccato P and a Ace membership for Christmas from my darling wife and have been enjoying it. 
During my last session on the range in ACE I encountered a problem:
While I am standing facing downrange with both hands on the handset, muzzle pointed down and waiting for the start buzzer, my viewpoint suddenly rotates 180 and then I’m facing up-range.  Sometimes the 180 spin happens while shooting a stage.I don't think I'm touching any buttons, trigger or joy stick; what am I doing wrong to cause this behavior?Thanks for your help.

Hi, I bought my son quest 3 for Xmas, however he play game and it’s very cool, however when trying to access worlds we have this message “Your account is restricted at the momentDue to several violations against our Conduct in VR Experiences policy, you can't access Worlds.“I don’t get we definitely did not break any rules -any help please

I was trying to add my brother to my vr and he's made an account etc but it pops up saying something went wrong when I go to add a profile I don't know what to do

ive had him followed the day since i made my account and now i cant join calls with him in a group with him and he doesnt have me blocked and i cant follow him, he just got his meta quest 3 and we wanted to play some exclusive games and i cant call him, so i just unfollowed him and we thought that it would fix the problem but now we cant follow eachother.

I restarted my meta quest 2 because it didn’t work and I did factory reset then when the vr started it says I must log in with work account but I don’t have a work account I only have the meta horizon account please can you help me with that 

My quest 2 only opens an error which is (No wifi connection) and tells me to check the connection in the meta horizon app, but when i got it there was no option for how to check the connection even though my wifi was very smooth and did not turn off anytime when i had the quest 2, how do i fix it?

I'm not see the communication setting in family section 

I am a Meta Quest 2 consumer and have been using my Quest 2 device since 2021. I recently purchased the latest Quest 3 for a family member, and I know that Meta provides a referral reward of $60 for inviting family member to activate the new device through my referral link. However, when I tried to generate my own referral link, the page only showed a blank screen with nothing loaded. My account has no violation records and is in normal use status. Other users around me can generate their links without any problem, so I have no idea what has gone wrong with my account. I would be truly grateful if you could help me resolve this issue. @

I've never even interacted with anyone in the VR world. 

My Meta Quest 3s was on the shelf, used carefully, but recently I returned home, launched the VR glasses and thought I would play, but no, there were phantom clicks on the button of the left joystick with three stripes, it is impossible to play, and indeed to do anything, these phantom clicks are just pressed and not They stop. Tell me what to do.

Sigh, So this happened last year too, and it seems its STILL not been fixed, despite many people reporting the same problemWith it being a new year, I went to redeem some of my referral credits.I chose the older lower £23 ones, I also recorded my phone screen while doing this as I thought if it happens I have something to show Meta support (II can see an option to add video on here but it wants me to give a URL and can't find any suitable site that I can upload it to that it will accept but I have put it onto my partners youtube herehttps://youtube.com/shorts/r1B0HpJE_2kIn the recording, I started with a balance of £0.14I then added 4x£23 referrals. I then go back to the balance, and it shows correctly at £92.14I then go back to the referral page, and add another 2 random £23 referrals.This SHOULD have taken my balance to £138.14 but it instead took it to 115.14The credit is still marked as used, the referral page shows £138 as having been used.  This means that not only do I