Other Troubleshooting

Hi there,I use to use Meta quest Link and even Air link between my PC and my Oculus quest 1Suddenly when I turn on my PC and launch the Meta quest link app, I have the following message "Impossible to access at the link service"Try to repair the app, repair impossibleI have tried uninstall the meta quest link ap and reinstall itRestart computerSwitch off firewalls and antivirusNothing worked so farCan you help me..Thanks

I have a Rift S that I have been using for a few years now. My pc specs: Windows 11 64 bit, amd ryzen 9 12 core, 32 gigs ram, nvidia geforce 4070. All systems are currently updated. After downloading the qwest link software and I click next for setup and it just shows a blank window. I have reinstalled the app many times, restarted my computer, disabled windows security and made sure pc is updated. Nothing works. I have used quest link before on the same pc and it always crashes and I have to reinstall and reconfigure the software. Please help

so the other day i got home from work and went to jump on my quest 3. I saw a notification that the USBC port got something in it and the Q3 disabled the port. so i let it dry to be safe, cleaned it out, and plugged it in the next day. well nothing happened. now its dead and cant charge and i dont know what to do. tired different cords, outlets, the works and nothing. Any ideas?

i unboxed the quest and downloaded the meta app on my pc and connected the quest 3 via cable link to the pc. after the instructions from the meta software I successfully connected to the pc and there is a active sign on the devices page of the software.But whenever I turn on the quest 3 by taping the power button on the side of the device, it shows 4 horizonzmtally located Dots that disappear in a split second, then follow the dark grey screen and after a couple of seconds the device shut off. When I hit the meta button of my right controller, I can see the meta logo with a circle that I guess indicate loading. But after 1 cycle it disappeares too. im not sure if my quest 3 is not damaged at this point. 

After update v81.Wifi is turn off and cant be activeted. Hold power buttom to restart app dont work. Restart i meny dont work. Should i factoryreset?

My facial interface is not working, probably broken, and I can't figure out how to contact Meta about this. None of the support forms I can find address the facial interface so I just want to call, email or chat Meta but don't know how to do that. Has anyone done this recently?

Every time i try buying something this always pops up anyone help please 

Can you stop pretending I need an update when all you do is install the previous version. Its impossibly simple.......... What version is installed......Is it greater than what the account is supposed to be on.......YES=LEAVE ALONENO=Wait for updateYou have previously STATED that all accounts will receive the update just at different times.This isn't a problem.........BUT when you keep downloading and installing the previous version because that account doesn't match your release version......thats takin the p155 and wasting my bandwidth and money.

First off - its very frustrating that you cannot contact anyone from facebook/meta - no email no chat no phone number - and their support function is a endless loop that doesnt answer questions.I find it strange meta/facebook is one of the top 10 companies in the world and you cannot contact them if you have an issue? anyways ... I previously had a oculus quest 2 for a couple years last time I used it was 22-23~ I had an account and games and apps on it but I cannot figure out which account this was and how to access this.  I read about migration to a meta account but I cannot find any emails in this regards.  I have old receipts for these apps games which list receipt numbers if this helps?Id like to have access to these games/apps.  I recently purchased a quest 3.thanks

i have XPS 17 9720 with rtx 3050 4gb, and i want to know if i can use PCVR with meta quest 3, and i think i cant use the, what is link feature? because in meta quest link app there is: but when i clicked the link, there was not specific requiements only that rt wait, *Note: NVIDIA 3050 (laptop) and 3050ti GPUs are not recommended for use with Link. ehmm, okay i will maybe just use meta quest 3 standalone.

I was chatting with meta support for low memory ,and they walked me through a reboot and it caused a black screen . now wont do anything but fan is running for now. worked before the reboot.

I bought this head set quest 2 for 250 and when I first got it it worked normally but after a year it stop working like a normal headset and when I want to turn it on I have to plug the headset in then it starts blinking red and I have to hold down the power button and both volume button for it to work and it keeps doing it over and over and when I do this it takes me to the low battery red big box or something and then I have to do the same thing and after that then it tells me it’s died but it’s not cause when I keep doing it over and over it works but even if I leave it charging and I wake up it blinking red and won’t start if I don’t do all the steps I have to do to make it work and idk if it’s an issue with you guys but for me it annoys me and I feel like to not working and what I was wishing for is a refund or a new headset 2 no controllers needed and the rubber that goes on it when I put it on the headset goes black then when I take it off it turns on  and the face plate al

it would be nice if i could get a notification that my controllers arent actually charging after they’ve started a lil led on the charging dock would go a long way. it’s always been on the frustrating side that i cant just use my phone or glance at the dock itself to see whether my controllers are still charging. (quest pro)

The Quest Link app for Windows has been horribly broken for a few weeks now. There's a 50% chance I'll need to use the setup program and hit "repair" after every use, as it frequently freezes upon startup.If I get lucky and it does work, I will have to fully reboot the Quest 3 afterwards, as otherwise, after closing the Link software, my hands will never reappear and I have no way to use navigate the Quest menus (I don't use controllers with the headset, just hands - and all hand tracking dies after using Quest Link for Windows until after a hard reboot of the Quest 3).This never used to happen prior to a recent update, so I really hope things get back to normal soon.

I was hoping to get some help with an issue on meta quest 2.  When I have the headset on the screen is fuzzy and I can only see the room.  Home Screen is not loading , screen with both controllers showing for a few seconds then disappearing. I have done a factory reboot and still having the same issues.  Has anyone else experienced this and knows how to fix. Thanks 

Girlfriend who already owns a quest 3 512gb model sent me a refferal link. From November 27, 2025 to December 31, 2025, enjoy double the rewards with $60 Quest cash per headset.AcceptedBought BRAND NEW Quest 3s 512gb from Best Buy.Get messageUnable to accept referralThere was an issue accepting this referral. You may not be eligible because the country or region is not supported, you referred yourself, you already accepted this referral or you do not meet the age requirements for the program.This was all done TODAY 12/3/2025 What Gives?  I have the new headset, receipt and everything?Located in the USA It doesn't say the offer is invalid if you previously owned a quest 2.

音が途切れたりノイズの現象ですがヘッドホン(ロジクールg933.g933s、proX,PROx2で検証)ソフトウェアアップデート後発生コントローラーに触らなければ大丈夫ですぴこ4、Quest3でも症状は出ません情報をエンジニアさんにお伝えしていただけませんか

Help.... what happen to the pass through button on nav bar on release v83, I can't find it so I can not turn off pass through. Did they hide it somewhere I can't find?? 

I’m unable to use my quest funds. Keeps showing unable to process at this time . Can I please get some help please and thanks 

Looking to know how many people can join a communities group and how many can talk at the same time.meta conversation are limit to 25 and 8 people can talk simultaneously 

Yesterday, I received the v83.1083 universal interface update (non PCVR) on my Quest 3 and also the v83.0.0.269.349 Meta Quest Link app update. I also updated the Oculus drivers, as requested by the app. I rebooted my PC and headset. After the update, I played Elite Dangerous via AirLink all day with no problem. Then I put my PC and headset to sleep and went to bed. Today, when I start the Link dashboard, I hear the "swoosh" start-up sound, but there is no background "void" sound, and no menu sounds. I can't hear any PCVR games in my headset. If I switch the output device to be my Jabra earphones, I can hear the Link dash menu sounds and PCVR games correctly. So, it seems that the Oculus Virtual Audio Device or the Audio Processing Object is misbehaving, even though Windows Device Manager shows that "the device is working properly". I double-checked that I have the correct audio input and output devices set in Windows and in the Meta Quest Link app, as well as the correct settings for

After installing the newest update for the Link app last night, audio will no longer play through Link. I've tried:-Uninstalling and reinstalling the app-Reinstalling the Oculus Drivers-Repairing the app-Ensuring the device is working properly through WindowsAll to no avail... *Also not opt-in to the PTCI'm not sure what to really do at this point. Do I have to wait for another update to come around or are there any other possible fixes I can do? 

 So I was trying to buy something with quest cash and it said this wondering how to fix this 

Has anyone else had problems getting the 2 year extended warranty?I purchased a Meta 3s online from Target and received it yesterday. I went to the Meta online to purchase the extended warranty. When I entered the Serial number a message popped up stating’This device is not eligible for additional coverage’I contacted Meta and the representative stated she would check with her team and get back to me in 3-5 days.

I just went through a bunch of hoops to order a Quest 3S with a $50 discount through my Xbox Game Pass app. My order was confirmed and I went on with my work day, until half an hour later I received a cancellation email with these reasons provided:"We're reaching out to inform you that your order has been canceled. Some possible cancellation reasons include: We're not currently delivering devices to your shipping address."Now I am spending another hour with Meta support chat and being told to check with my credit card issuer, my Xbox app account support team, to see if the promotion has been redeemed, etc., etc. Why does it need to take 3-4 h of a customer's valuable time to order a single item from the store and fix all potential issues? It would be great if they flagged the address (a PO Box) before submitting and or confirming the order. I hope someone can fix this time-waster for Meta's customers.