Other Troubleshooting

Hello all!I recently sold my Meta Quest 3 and if I understand the Terms and Conditions correctly, I should be able to transfer the extended warranty to the new owner.Is there a way to do this? I've been round and round with the support website with nothing there being able to help me, and I asked on Reddit and was directed here. Would love some help please!

So basically I have had this Rift S for a good period and I still enjoy the clarity and comfort. I haven't wanted tj upgrade but now it seems the rift doesn't hold up, it keeps buzzing with a loud beep and then goes to black, then the audio quality is much worse. I've done numerous testing and research on forums, community groups and reddit to no avail. Does meta still sell a replacement to the rift S cable? If not then I can't see what else to do. 

Quest Link/Rift App Randomly DIsconnecting After V71/v76 Meta Quest UpdateI use Meta Quest 2, After The V71/v76 Update when i Tried using Quest link, it started randomly disconnecting me from a Quest Link.Quest link was Working really well before that update, since v71/v76 It started randomly Crashing to Horizon OS, , and when i try to connect again it was saying "no device found" or some sort.When i did Fully Factory Reseted my PC, nothing changed, My quest link was still crashing randomly, and no fixes from Forum, Anywhere didn't worked. The Rift app is not the problem, its Quest Software ItselfThe Third-Party Link cable(Kiwi Design) is working Perfectly Fine, since then i currently use ALVR, for a year now And no DIsconnect after all I didn't uesd Quest link for a year now, I was reporting Bugs WIth "bug-reporting" But any of my Detailed Bug Reports didn't do anything in any Update that i Updated. Since that Nothing was fixed about Quest link randomly crashing. I would love for any

Hello, I plugged my Quest 3 in last night to use it today. I always shut down after using it.The glasses were very hot to the touch. The USB boot screen was on strangely, so I toggled down to restart. There was some software update that happened and then my main screen came up with a low battery warning. Also, the boot screen information was burned into my left eye's screen. The controllers then updated. I powered it off and plugged it back in. I waited a few minutes and restarted. It went through the same software and controller updates and still shows the screen burn and seems hotter.  PLEASE HELP!

I haven't used my Oculus in roughly a year, so i got on and played a game or 2, then I went to play beat saber and it required a software update, when I updated my oculus could no longer recognize my controllers in games, but it could in the menu, so i thought it was just a bug, turned the headset off then back on, and now it cant find my location when it was able to find it just fine before the update, and now after the update I cant get my controllers to connect as well so now I cant even check settings or anything. I have tried Turning it on and off again, and taking the batteries out of the controllers but that hasn't solved anything.Saw some posts from a few months ago but no one seems to have posted a resolution so I am posting to maybe get some help, since my headset isn't in a warranty anymore am i just screwed out of my money because of one bad update or is there some simple fix I am overlooking?

Hi all. Im not sure what's going on or how to stop it. Daily or even multiple times a day im getting charged through my metaquest account. There should be no subscriptions im paying for at the moment. Ive check purchase history and subscriptions. They indicate there should be nothing im paying for. Can somebody point me in the right direction to get some assistance. Thanks heaps.

Hey,is there an actual Meta store support offered through whatsapp? I was just in touch with the verified "Meta Store Support" on my browser version of whatsapp (got there through the help-center on meta.com), shared some info on my account like username because the support person asked for it, but the conversation just died at some point and I am worried I got phished! I did get support links to solve the issue and they went to the official meta support sites. Any info for me? THX!

The Meta Quest Remote Desktop app on Windows 11 insists on launching automatically every time Windows boots even though I have the setting unchecked.It's also annoying that the app doesn't show up under Startup apps in Task Manager so that I can disable it from there.Submitting feedback via the app doesnt work either. It seems to want to open the old Windows Mail app before opening the new Outlook app in Windows 11 23H2, and then does nothing. 

I just got my quest two and had reset it and everything and the controllers work perfect in the menus but when I load up a game the buttons don’t work and it’s impossible to play. I’ve tried Re-pairing them and restarting my quest two and Nothing works it’s only the buttons that don’t work tho 

Is there a way to set the Quest so that it doesn't automatically turn off the screen when I take it off? Because I often have to take off the Quest to edit code and then put it back on, and if I have to reconnect every time, it's a huge waste of time.

Hi,short version: How can I contact the support if the normal way does not work?Long version:A few days ago, one pixel in my Quest 3 broke. It is now always black. The device is still inside the warranty-period. Thus, in order to open a case, I visited "https://www.meta.com/my/devices/" and clicked on "Get help".But I do not get any help there:About 16 months ago, meta did already replace a defective controller. And after clicking "get help", there is still the open replacement for the controller (the status messsage reads "preparing replacement):How can I get this solved? How can I contact the support now?Thank you! 

i want to download it cuz its too chill.. but idk how help guys

Is it possible to extend the amount of time the headset stays on when you take off your headset to about 7 seconds. I want to take off the headset, scratch my face, and put it back on, without it going to sleep and having to wake back up and re-connect my horizon workrooms session. I have an easily removable strap for this but I have to wait a second for it to re-connect after the proximity sensor realizes I've taken it. It instantly sleeps. 

I have a quest 3s and have had no issues for the last few days since I got it, but now my avatar in games is hunched over making it hard to see my hips or chest, and feeling like my view is from in front of my head instead of where my head is at. It also messed up my controller tracking/ perspective in pass through mode, since usually my hands and controllers would match up perfectly and the controllers would have a mixed reality effect to see battery life and a representation of my controllers in passthrough, making it hard to distinguish the two from reality to vr, but now the representation of my hands and controllers dont line up and are smaller than what I see. It's almost like everything seems a bit bigger in passthrough, but smaller in games.Long story short, can I reset the position of my body and head to line up with my own because this is making it hard to interact with holsters and causing bad arm and hand tracking in game apart from the jarring experience of seeing from a f

Assistance Needed – Developer Mode Issue on Meta App Hi, I’m hoping you can help me resolve a frustrating issue. I’m having trouble enabling Developer Mode through my Meta app. Everything appears to be turned on correctly through my headset, but the app still won’t activate Developer Mode. It keeps saying that I need to be the device owner — which I am. I’ve already tried restarting and reinstalling everything, but the problem persists. Could you please help me troubleshoot and resolve this? Thank you for your time and assistance,

Oke so i hate the update of turning on and off the hand tracking. First it was just pressing the hand traking on and off and it popped up to press turn hand tracking on. Now it is the whole tutorial of how to use hand tracking! it's just annoying as hell. Just want to ask, why meta why did you just changed it its awfull.

TLDR:I'm stuck in passthrough or virtual home, with no menu to interact with. At startup, I sometimes see a popup saying "Settings isn't responding" (Close app/Wait). Virtual home is empty, it just has the mirror showing this blue avatar. When I power off the headset, it sometimes show the Headset Power options popup.What I've triedTurning off the headset.Restarting the headsetBooting the headset in safe modeSideload the latest update available (v79) -> update successful but issue still persists.Backup my games saves with ADB commands (tried to save sdcard/Android/Data to my PC but some folders have denied access)What I can doSee passthroughSee virtual home (it's empty, it just loads the mirror with a blue avatar)Hear sound of the menu toggling on and offSee my controller tracking overlaySee the hand tracking overlayHold the meta button to recenter (useless because there's no UI to recenter)See my boundaryTake screenshots and it actually sync it with my phone app (that means OS is s

This is very small potatoes, compared to issues others report here, but does anyone else encounter a bright, white, LIGHT FLASH after turning on their headset following the Meta logo? It's so annoying and blinding! Can't be good on the eyes to be exposed to it over and over. I close my eyes every time I turn on the headset and wait for it to happen. Even with my lids closed it's still very strong. I wonder why it has to happen and if Meta can stop it... assuming it happens to others on a large scale. It's happened ever since I got my headset 2 years ago and updates haven't stopped it.

I have been trying for days with multiple cards.  I never had this problem before.  Please help!

Hello, I’m getting a blackout screen after I washed my eye accessory because it had an odor but I kept it off until it dried all the way but now it’s not working. It’s saying that it’s finding a position and do I want to go in travel mode. I’ve factory reset and rebooted it plenty of times and I’m still getting a blackout screen. I need to speak to someone about this. Because it was working fine last night and now since I washed the eye piece. It’s not working anymore.

開封してから2日目なのですが、MetaQuest3の右目の画面が灰色一色のまま映りません。起動ロゴは両目とも表示されるのですが、その後のパススルー画面でこの現象になります。電源OFF、強制再起動、工場出荷時に戻した後に最新アップデートを実行しても直りません。右目が映らない事以外は全て正常動作です。落としたりぶつけたりはしていません。大切に扱っていました。初期不良かと思い購入店舗に持ち込みましたが、「対応できない、Metaサポートセンターに問い合わせて」と断られました。どなたか同じ現象や解決方法をご存じの方はいませんか？

Device: Quest 2Currently up-to-date on v79.1034.Developer settings are enabled.MTP Notification is enabled.I have a cable and port connection that works with other devices to connect storage to my Windows PC. When I connect the Quest 2 with the USB-C cable I receive no notification, no sound, checking notifications manually through the bell icon also doesn't help.This has been an issue since I updated a couple weeks back and I'd rather not reset the headset again however currently I can't access it through USB cable. My PC also doesn't seem to make a sound when I plug it in.

For a long time there was not such a problem. About 3 months ago after a software update, this happened. I thought maybe it was a bug, waited for couple of new updates hoping for a fix but still after many updates it remained same. When i am connected to Wifi, app logos and images disappear. When i turn off wifi or use a VPN on my router, logos are instantly loading and everything works fine. I kinda thought it was like a regional restriction but my friend which has a Quest too, doesnt have any problem like i do.  

I want to buy Meta Quest3, but I don't need OLED display.Therefore, Could you tell me that "is this used OLED, or IPS panel and so on?"If Meta Quest3 use OLED, could you teach me recommendation of "IPS VR goggles".

Hi, I desperately need help. My Horizon Worlds account was taken over about a week ago. My username was Heartburn, but because my password and email were changed without my consent, the intruder swapped the name and took Heartburn for themselves.I have all the receipts and emails of the changes, but I can't log back in. I've been attempting for days to reach Meta support and this is my final hope. I'm freaking out because I'm a Horizon creator and all of it is on that account.The person who stole it is now attempting to ransom my username and sell it for cash. I don't expect to get the name Heartburn back if it's impossible, but please, I just want my account back.Please, can someone from Meta reach out and tell me what I can do?Thank you.