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Quest 3 stuck in an update boot loop

Forum|Forum|2 years ago
February 14, 2024
76 replies
28131 views

I own two Meta Quest 3 devices with Meta Warranty Plus coverage.

I am experiencing the endless boot loop with one of the devices as described in the following threads:

https://communityforums.atmeta.com/t5/Get-Help/QUEST-3-STUCK-ON-LOGO-AND-DOESN-T-START-UP/td-p/1111493

https://communityforums.atmeta.com/t5/Get-Help/My-Quest-3-is-stuck-in-bootloop-with-Turining-META-logo/td-p/1113431

https://communityforums.atmeta.com/t5/Get-Help/My-quest-3-won-t-launch-and-will-only-display-the-meta-logo/td-p/1138261

To summarize:

After power up, device displays "disk" logo with down arrow and green progress bar
After progress bar completes, meta logo appears, spins, fades, and repeats endlessly (have left device plugged in overnight with no progress)
Video of the above taken by my phone of my headset is posted here: https://youtube.com/shorts/qpD6hcmvSXw?feature=share

In answer to commonly requested questions from similar threads:

The issue began on 2024/02/12 at approx 8 PM EST.

The headset had been successfully paired with the Meta Quest app on my phone and had been in use since mid-January 2024.

The headset had previously updated apps. I'm unaware if the OS and / or firmware had performed any updates.

No error messages have been displayed, only the behavior as described and linked in video above.

All accessories have been removed from the headset.

Headset was fully charged when the issue began, has been allowed to fully discharge, and has fully charged again (LED is green). Issue persists.

Two factory resets have been performed via power button and - volume key combination. Issue persists immediately after the reset with no successful boot.

Headset was purchased directly from Meta in January, has had no other owners and has been used with care and stored in appropriate conditions free of sunlight, excessive heat, etc.

I own the original device box with barcodes and serial numbers.

Please advise of steps to have this issue rectified.

Best answer by MetaStoreHelp

Hi there! We are sad to hear that your VR experience has been interrupted by your Quest 3 headset not booting up completely. This is not the experience we want for you, and so we want to help provide some troubleshooting steps and resources to help get you back into VR as soon as possible. One reason that you may be experiencing this issue is due to a low battery charge on your headset. So if you have confirmed that the headset is fully charged (the LED light will turn green) after plugging in the headset for at least 2 hours, and if a factory reset did not help, then we ask that you please send us a PM so that we can collect some sensitive information and continue providing you with support. Please remember, you must be signed into the community first to send us a private message.

V

Volklegator

New Participant

I faced the exact same issue on February 13, 2024, yesterday, with the endless loading, and nothing changes after resetting to factory settings. I don't know what to do.

S

saurabhsen

Participant

I had the same issue. Was able to factory reset holding down Power+Vol down buttons and then use the Vol buttons to select Factory Reset

MetaStoreHelpAnswer

Community Manager

Hi there! We are sad to hear that your VR experience has been interrupted by your Quest 3 headset not booting up completely. This is not the experience we want for you, and so we want to help provide some troubleshooting steps and resources to help get you back into VR as soon as possible. One reason that you may be experiencing this issue is due to a low battery charge on your headset. So if you have confirmed that the headset is fully charged (the LED light will turn green) after plugging in the headset for at least 2 hours, and if a factory reset did not help, then we ask that you please send us a PM so that we can collect some sensitive information and continue providing you with support. Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

H

humbugnhAuthor

Participant

I have sent a PM per your request and am looking forward to your response.

MetaStoreHelp

Community Manager

Awesome, humbugnh! Thanks for sending over that PM. We received it, and we're looking forward to looking into this a bit more together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

H

horrible100

Participant

I'm experiencing the very same issues as of this morning. Did a factory reset twice and nothing, It just tries to boot and is stuck on the loading screen with the meta logo moving. Please advice on steps to take too

MetaStoreHelp

Community Manager

Hey horrible100! Oh no! We see your device is stuck in a boot loop even after performing a factory reset on the device. We'd love to get more insight on this! Due to the potential of dealing with private or sensitive information, we'd be more than happy to continue helping out if you'd reach out to us in a PM! Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hey there, AK47.9214. This is not something we want to hear. If you have tried troubleshooting and factory resetting your device with no resolution, let's have you send us a proper message. This way, we can get further into things and see what options we have available for you with this issue. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

E

eliel0204650193

New Participant

I need help with an issue I've been dealing with. On March 3rd, my device got stuck on a USB Boot Loop mode. I tried all the steps provided online by the support team, but I had no luck in resolving the issue. This is clearly a software problem and not a user error. I reached out to the support team on March 4th to see if I could return the device and receive a new one, but it has become a nightmare. It's now March 28th, and I've only had the device for less than 3 months. The only solution they keep providing me with is to return the device and receive a refurbished one. I paid too much money for this device to receive someone else's defective and repaired device.

MetaStoreHelp

Community Manager

Hey there @eliel0204.650193! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity, so we would love to help get this issue resolved for you. As mentioned by our support team, a replacement is the best option to make sure you do have a working headset so you can go back to enjoying your VR experience. We ask for your patience while we do get you the replacement you deserve.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Vizles

New Participant

my problem remains unsolvable

D

darthdurden

New Participant

I'm having the exact same issue. Please advise.

I

IcePickle

New Participant

Same problem on a brand new Quest 3 right out of the box. Tried all the steps here. Please help.

MetaStoreHelp

Community Manager

Hey there, Ice_Pickle!

Please hit us up with a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We hope to hear back from you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hello again! We noticed that we haven't heard back from you yet. We want to make sure that you are fully taken care of, so if you still need help with this, please let us know! We're more than happy to look into things together.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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blueVRgt

New Participant

My son's Meta 3 started doing this yesterday. We're trying the steps above, but I'm not confident this will solve it. This will be the second factory reset on this headset.

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blueVRgt

New Participant

His headset won't factory reset now. Keeps going back to the USB Update Mode menu. Disappointed a $600 device is essentially bricked after a few months for no reason.

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IcePickle

New Participant

The only way I was able to fix the problem on my own was to install the latest firmware by hand using USB Update, which I don't believe is an officially supported solution, given that Meta does not appear to publicly publish firmware downloads.