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Quest 3 stuck in an update boot loop

Forum|Forum|2 years ago
February 14, 2024
76 replies
28130 views

I own two Meta Quest 3 devices with Meta Warranty Plus coverage.

I am experiencing the endless boot loop with one of the devices as described in the following threads:

https://communityforums.atmeta.com/t5/Get-Help/QUEST-3-STUCK-ON-LOGO-AND-DOESN-T-START-UP/td-p/1111493

https://communityforums.atmeta.com/t5/Get-Help/My-Quest-3-is-stuck-in-bootloop-with-Turining-META-logo/td-p/1113431

https://communityforums.atmeta.com/t5/Get-Help/My-quest-3-won-t-launch-and-will-only-display-the-meta-logo/td-p/1138261

To summarize:

After power up, device displays "disk" logo with down arrow and green progress bar
After progress bar completes, meta logo appears, spins, fades, and repeats endlessly (have left device plugged in overnight with no progress)
Video of the above taken by my phone of my headset is posted here: https://youtube.com/shorts/qpD6hcmvSXw?feature=share

In answer to commonly requested questions from similar threads:

The issue began on 2024/02/12 at approx 8 PM EST.

The headset had been successfully paired with the Meta Quest app on my phone and had been in use since mid-January 2024.

The headset had previously updated apps. I'm unaware if the OS and / or firmware had performed any updates.

No error messages have been displayed, only the behavior as described and linked in video above.

All accessories have been removed from the headset.

Headset was fully charged when the issue began, has been allowed to fully discharge, and has fully charged again (LED is green). Issue persists.

Two factory resets have been performed via power button and - volume key combination. Issue persists immediately after the reset with no successful boot.

Headset was purchased directly from Meta in January, has had no other owners and has been used with care and stored in appropriate conditions free of sunlight, excessive heat, etc.

I own the original device box with barcodes and serial numbers.

Please advise of steps to have this issue rectified.

Best answer by MetaStoreHelp

Hi there! We are sad to hear that your VR experience has been interrupted by your Quest 3 headset not booting up completely. This is not the experience we want for you, and so we want to help provide some troubleshooting steps and resources to help get you back into VR as soon as possible. One reason that you may be experiencing this issue is due to a low battery charge on your headset. So if you have confirmed that the headset is fully charged (the LED light will turn green) after plugging in the headset for at least 2 hours, and if a factory reset did not help, then we ask that you please send us a PM so that we can collect some sensitive information and continue providing you with support. Please remember, you must be signed into the community first to send us a private message.

Show previous replies

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saurabhsen

Participant

I had the same issue of reboot loop after firmware update. I am good now with a factory reset. Lost my apps/settings but feeling better that I do not have to return/replace my headset under warranty. Although it did not work in few 1st tries, I was able to factory reset from the menu (Power+Vol down) after few retries. No battery discharge and recharge was needed for my Quest 3.

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saurabhsen

Participant

ALL WITH THE ENDLESS BOOT LOOP just after new firmware update. I had the same issue with my Q3 and was helpless for 2 days. This is what worked for me. I was able to do a factory reset with holding the power+vol down button and then selecting the Factory Reset option from menu. I did not want to return the Q3 within warranty since I would be getting a refurbished. However I think refurbished would still be a new headset as Q3 was only launched within 1 year.

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TheRealKrom

Inspiring

I lost count for the number of tries for the factory reset. I'll try again today though. Maybe something got pushed up....

D

DoctorNurse89

New Participant

Done every single thing suggested in the post by you and others including several dozen factory resets. turned off the unit using power/vol+ to select. then charged to 100% turned it on connected. shut off using P/V+. turned it on disconnected. factory reset again, sideloaded update using meta tool. turned on disconnected from everything. it turned on, "updated" with the chip download symbol, then bootlooped again.

this is clearly a firmware issue I cant touch without voiding the warranty so idk what to do at this point.

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TheRealKrom

Inspiring

I am in the exact same boat. Which is why I am going to file a complaint with the BBB. It's not cool for all of us to be out of commission for something they broke and it's very obvious they don't care. Issue has been around AT LEAST since February. Seems depending when you get whatever update they pushed, then you will be getting an unwanted transformer - gaming machine transforms into a paperweight.

M

Matrak2023

New Participant

J'ai moi aussi ce problème, et sur deux appareils différents, c'est totalement incompréhensible. Le metaquest 3 acheté en mai 2024 est tombé en logo looping dans la semaine du 20 juillet. À la demande de meta, j'ai retourné mon casque pour le faire remplacer sur garantie. Début août, je reçois un casque reconditionné non garantie. J'ai joué une soirée avec le casque. Avant de l'éteindre, le système me dit qu'il doit faire une mise à jour. Je branche donc mon casque pour m'assurer que la charge est ok. Le lendemain, quand j'ai repris le casque, celui là était aussi en logo looping. Le support meta m'a demandé de faire plusieurs tests, rien n' y fait. La personne chez meta m'a dit qu'elle allait renvoyer mon dossier à leur équipe spécialisée qui prendra contact avec moi dès que possible. Cela fait maintenant une semaine que je n'ai pas eu de nouvelles de meta.

Cette situation est extrêmement fâcheuse. Le pire c'est que c'est sur un appareil reconditionné, j'ai joué avec 1 seule journée. Il ne m'ont pas offert de le remplacer. Si c'est à mes frais, la situation sera inacceptable. Je remarque aussi sur divers forums que le problème de logo looping est assez fréquent. J'ai payé l'appareil 750$ neuf. J'aimerais bien qu'il fonctionne plus de 6 mois sans que je doive le faire réparer à mes frais. Le problème vient forcément de la mise à jour. Bref, très très choquant, je me sens laissé à moi même avec le problème. 👎

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WADave

New Participant

Quest 3 is garbage! I had the same problem on two units within 3 weeks! I regret buying this crap! I just wish I hadn't missed my return window!

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slappyfpv

New Participant

Hi. I have the same problem. Anything I can do please?

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slappyfpv

New Participant

Don't worry about replying now Meta. I've sent it back. I'll get another brand.

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user8754

Participant

After regular delivered update to v71 (probably not the general issue for all), exact same issue. Screen tearing with video errors, critical error. Headset was vanilla state, 512GB. Additional attempted solutions after researching solutions:

*Wipe data/Factory reset
*Adb sideload flash same, older and newer firmware:

q3_49698210068300510.zip 07-Oct-2023 01:12 1G
q3_50352750021400510.zip 01-Oct-2024 18:10 1G
q3_50352750085100510.zip 07-Nov-2024 17:50 1G
q3_50352750092000510.zip 07-Nov-2024 17:50 1G
q3_50352750100800510.zip 15-Nov-2024 19:06 1G
q3_50352750108500510.zip 20-Nov-2024 13:55 1G
q3_50473320084200510.zip 20-Nov-2024 13:55 1G
q3_50473320089300510.zip 22-Nov-2024 00:53 1G

Nothing helped, 6 hours wasted, lost all data. Absolute dumpster fire. I Have all kinds of Android systems, including ADAS, nothing EVER bricked that hard. For NO apparent reason or verbosity.

Reddit, Youtube, the internet is flooded with this issue, and Meta doesn't have any insights in the knowledge base articles to reply?