Pairing & Connections

Im having issues, every other time I open the app on my pc, it detect that my rift is connected in USB 2.0 not 3.0 port. Then I would restart the app, and it would be be fine.  I have a brand new PC I just build a month, with only 2 games on it. 

サポートから交換品のメタクエスト3を受け取り視線誘導で初期設定をしていましたが、最初の左コントローラーのペアリングにてController update in progress Left(FAILED)と出てしまい画面がカクカクの状態で先に進むことが出来ません。左コントローラーのペアリングをスキップして右コントローラーのペアリングでも同じような状態になってしまいます。 色々調べた結果、コントローラーのファームウェアが最新でメタクエスト3のファームウェアが古いため起きる事象の可能性があるようです。ホームページのソフトウェアアップデートツールを使用しても接続できませんと出るため更新できませんでした。サポートに問い合わせを行いましたが、2週間以上確認中のまま進みません。解決法はないでしょうか。

i have a problem that i see a lot of others have yesterday i normally conected my headset with my pc today it wont work and i thought maybe its a app problem so i uninstalled it and now i cant install it back it normally loads and on the end when its iniacializing it crashes and tells me to restart my pc i did it 3 times and everythime the same problem someone please help!!!

Hello I had this problem happen to me since the Quest 3 touch plus controller firmware update to 1.9.2 I did on November 12. Before that, I didn't notice a problem with them. Since the update the presence of my fingers are not tracked properly on the trigger especially if I move my finger up or down across the button. It will think I am not touching the trigger while my finger is still resting on it. I have to almost be perfectly centered on the button and try my best not to move it while doing my hand gestures or it will think my finger is not touching it.   I already contacted the support team and they sent me replacement controllers with the same issue. I hope Meta is reading this so they can notice the regression since 1.9.2 and make an update soon.

I’m writing this directly, as a customer.Meta Quest 2 was good for what it was. For many people, it’s not a device used every day — it sits on a shelf and gets picked up from time to time. That’s fine. In that sense, Quest 2 will remain a legend of its era.The problem starts when Meta Link updates make hardware that previously worked stop working.Before these changes, I could connect wirelessly to my laptop over Wi-Fi without issues. I configured my network specifically for this, and it was stable. After recent Meta Link changes, the connection became GPU- and configuration-dependent, making the same laptop and the same headset effectively unusable.Some plain facts, no marketing:not everyone is a hardcore gamer who upgrades laptops or VR hardware all the timefor many users, VR is an occasional device, not a daily gaming platformnative VR games are still at a very early stage — in terms of graphics and quality they resemble early Sony Ericsson mobile gameswireless PC VR was the only rea

Good evening, I've been having trouble with MetaQuest 3 for 30 days, and it keeps dropping my Wi-Fi connection at the modem. The internet goes down, and it only comes back after resetting the modem/router. I'm using a 5G signal, I've already tested another router, etc., and it keeps dropping my internet. I don't have access to the modem/router because the company doesn't provide data. In short, I'm frustrated because I don't know what else to do.

Hi, I understand that there have been issues with the link software and people have found bypasses. I have tried all those bypasses and have not been able to use the software at all. I have tried everything from uninstall and reinstall, to deleted the literally files of the app and ending processes. I have installed KB5074109, and the option to roll back the update is unavailable. I have been troubleshooting with the software, vr, firewall for the past 4 days. I'm trying everything to get this to work and it's failing. My specs aren't the best and aren't even recommended to use with link but I heavily optimized the software to work. I have an I5-10300H and a RTX 3050 laptop version. Please let me know of a fix asap. For context please do not send me to a page with firewall fixing, disabling setting in the app, ending processes, etc. Please do not recommend any air link software as my internet can't support the demands. Thank you.

I own a Meta Quest 3S that is factory reset and shows a pairing code.My account lists the device under “Devices I own” as “Not found.” on the app even though it isnt paired, but shows like it is paired.Serial number, Amazon order number, and email verification ALL fail, which blocks me from opening a support ticket or live chat on the support page.This is a backend pairing/account issue. I need a Meta support agent to manually verify ownership and remove/reset the pairing record by serial number.I am unable to contact support through the website due to verification failure.

My left controller will not pair , I have tried everything to the point of a factory reset, now I am in a bigger mess as I have in the head set a picture showing two handsets, with the illustration showing pull out paper tabs, I have turned foo several times, left it for 24 hours and still none of it working.  Can someone please help?

So I restarted both the router and head set but it keeps saying it can’t not provide internet I have no idea what to do.

Hello!   i have an issue with my quest 2 controller where the light blinks 3 times when insterting a battery but after that it does not turn on or react to any buttons. Ive tried changing the battery, unpairing but was unable to pair after that, updating and pairing trough the meta app.does anybody know any fixes for this  or do i have to buy a new controller?

I have been using ALVR using a wired connection to my Quest 3 to access SteamVR. I wonder if anyone else was doing the same and what settings you found to be the best?I was most curious about these two settings:Bitrate: Default is 30Mbps but I have experimented as high as 70.Preferred code: Default is h264 which I find terrible. I have better performance with HEVC.  However, I read that AV1 is built into the NVIDIA drivers, but I have better frame rates with HEVC than AV1.Any other settings that would improve performance?I have been playing:Half-Life AlyxBlack Mesa VR (excellent!)Half-Life 2 VR Skyrim VR (with mods)AircarBefore the Quest 3 I had the Samsung O+ and the Valve Index. So far, I've been happy with the Q3 though I have some complaints:-I miss the OLED screens from the O+ and Index. I didn't think I would, but Skyrim VR is better with OLED given the darker places to explore. Not a deal breaker or anything.-I wish Steam wasn't so clunky to get to work on the Quest li

Hello,I’m having an issue with my Meta Quest 2 that seems related to a legacy Oculus account.• The Quest 2 (and the original quest) was originally linked to an old Oculus account, different from my current Meta/Facebook account. It has worked for a long time, but recently had issues with screen mirroring, so decided to do a full reset.• I have performed a full factory reset on the headset.• The headset does NOT appear in the Devices section on the Meta web portal. (but I can see some game saves on the cloud section)• However, the Meta Horizon mobile app still shows the headset and keeps trying to connect to it.• Pairing with the code displayed in the headset always fails.• I have already:◦ Uninstalled and reinstalled the Meta Horizon app◦ Logged out and back into my Meta account◦ Tried pairing on a different network◦ Verified that I’m logged into the correct Meta accountIt looks like a ghost device / legacy Oculus account conflict where the headset is still partially associated on Meta

I not only do not have an issue starting air link... it suddenly starts running without my requesting it. I used to have to "start" link by connecting to the PC which makes it easy for me to choose native vs PC but now (most of the time) when I start the headset it connects to my PC and I'm forced to exit air link.Turning off air link every time isn't the ideal solution so did something change in this last update? Is there an option for "auto start" air link that I can turn off?

IT HAS BEEN SOLVED!!Hi, My Oculus quest 3 will not connect to my t-mobile wifi. It says "Connected to Device, but cannot connect to internet". I have already talked to my internet provider, and they said its not the wifi. My wifi is good because I use it for 10-15 devices everyday. I have already forgot the wifi, and re connected. I have disconnected and re connected. I have factory reset and nothing works, but I can connect my hotspot and my oculus works perfect. I dont know if it is my wifi or if its the oculus. What do i do next?

Hi,I'm trying to set up my Meta Quest but I only have the Left Controller. The mobile app won't let me skip the 'Pair Right Controller' screen, and I'm stuck in a loop. I want to use the headset with Hand Tracking or just the left controller.Is there any way for support to manually bypass the NUX/Setup for my device

Hi,I'm trying to set up my Meta Quest but I only have the Left Controller. The mobile app won't let me skip the 'Pair Right Controller' screen, and I'm stuck in a loop. I want to use the headset with Hand Tracking or just the left controller.Is there any way for support to manually bypass the NUX/Setup for my device

Hi I am trying to link my quest to my discord account to play golf+ I have played before but now it shows no devices connected   please help 

Hello, I thought this would have been fixed by now but since one of the latest updates, our Unity builds are crashing on startup (builds that did not have this issue last week).It's a desktop/VR app and the desktop part starts up no issues ; but, as soon as we start the app with HMD mounted, it crashes whenever VR is "started" (the loading screen has no problem but it crashes once VR components are enabled).Builds use Unity 2019.4.41f2Software uses legacy VR plugins with VRTK store assetCrash logs and dumps for unity editor are both mentioning "libovravatar" which is why I'm suspecting metaCrash dmp has this in it :FILE_IN_CAB: crash.dmpCONTEXT: (.ecxr) rax=0000018a525d8dbc rbx=0000018a525d8dbc rcx=0000018a525d8dbc [...]libovravatar!ovrAvatarSpecification_GetAvatarSpecificationUri+0x73b63: 00007ffc`dac6ea33 4c03e0 add r12,rax Resetting default scope EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 00007ffd76700a15 (VCRUNTIME140!memcpy_avx_ermsb_amd+0x00000000000000d5) ExceptionCode: c0000

Every time I open the meta horizon app and log into me account, I see the same message. “RelayNetwork: No data returned for operation ‘OCProfileNavigationButtonQuery ‘, got error(s): (No errors)see the error ‘source’ property for more information.” This is incredibly frustrating as I cannot pair the app to my quest 2 which I recently had to factory reset due to issues with downloading and internet connection.

ben quest3s gözlüğüme format attım ama sonra yapılması gereken işlemleri takip ediyorum tarayıcıya gidiyorum oradan work.meta.com/device lınkine gidiyorum oradan gecici cihaz kodunu giriyprum ama kurulusunun sana verdiği bir hesabı kullan diyor mail adresini giriyprum ama kabul etmiyor ne yapmalıyım

I don't get any sound when casting regardless of which device I cast to. TV, PC, or mobile app, all the same. Actually, I do hear sound when casting to the mobile app, but I can't get the sound to play through a connected speaker (bluetooth or otherwise), so it doesn't really matter. When casting to PC on oculus.com/casting, there's no sound at all. AirPlay to TV is the same.

ATTENTION DEVELOPERS!!! Hi, this is about a design flaw that results in the Quest 3 controller 'forward' direction not being in line with the controllers when playing gun games e.t.c. I see there's been MANY threads about this covering almost 2 years, and still no fix!I've been through the Meta tech support email 'hell' for the last 3 days, with, I think, 8-9 different people emailing me back each time, some suggesting the same irritating default replies (factory reset does NOT help!)Whoever designed the Q3 controller seems to have had a unique default natural hand pose, with an ever-so-slightly 'palm up' pose, which I think 99.9% of other people don't have. This resulted in the default 'foward' direction being set at an odd angle, so when most users grab the controllers, the default aim rotates slightly 'outwards' by about 10 - 15 degrees. So for example, in PavlovVR or Hot Dogs, Horse Shoes and Hand Grenades (H3VR), if I grab a gun with my right hand, and point it forward, the a

Hello. Just got a quest 3 for my kid. We want to cast his games on our device. While both are paired and connected via same WiFi and Bluetooth is on, every time we start casting it gives an error. The screen just shows the loading page and the  says that Quest 3 cancelled the casting or the casting has ended. Have gone thru many discussions and have applied all possible troubleshooting options with no results. Pls help.

My quest 3 controllers work just fine when im entering in my passcode, but after it logs me in i then can no longer press anything wiht my controllers, they are still connected and track normally and i can see the trigger move on the in vr version of my controller so i know its not a problem with the physical trigger, but i no longer have the cursor the would appear on the menu when you point your controller at your menu, i also can no longer see the line that would appear in front of your controller for  our cursor.I have tried all the following methods to attempt to fix it with no result:Factory resettingUnpairing and repairing controllersReplacing batteriesRestarting headsetClearing boundary historyEntering immersive mode and re entering passthroughSwitching accountsPressing with the end of the controller