Pairing & Connections

I got my Meta Quest 3 about a month ago. I am able to see my device on the phone app, on the desktop app. But when I go to the Meta Quest app it tells me my device is not found. I can't get support because the site won't recognize my serial number. I purchased an app that is not showing up on my Quest because it won't recognize it. I am at a loss on what to do. 

The 2fa system is straight up broken. Refuses to send a message to my number. I had to create a new account just to be able to contact you guys this is so unprofessional. You make it as hard as possible to actually contact. 

I have a verified developer account. I have a quest 3 with developer mode turned on and linked to a windows pc running the meta quest link app. No matter what I have tried there is no Beta settings option at all. So no way to enable the passthrough over link option? Has it been removed or what am I missing to see the Beta settings?

Mi laptop no detecta las Quest 2 se que no cumple los requisitos pero e visto a amigos que no cumplen los requisitos y aún haci si le detecta las Quest  y a mi no me detecta ni por airlink ni por el cable y ya nosé como hacer que me detecte ni por steam vr ni por ningún otro programa me detecta las Quest 

We’ve just purchased a quest 3 for my child for his Birthday, we’ve managed to set him up a child’s account supervised from my account (I won’t ever be using the device but set up my account just so I can manage his), but we can’t seem to cast to a tv/phone so we can watch him play? He asks us questions whilst he is playing, but we can’t help as can’t see what he’s doing, it says in order to cast we need to log in as me on the headset but then he wouldn’t be playing on his own account and wouldn’t be safe. Could you please let me know how we can set up casting from his account? Many thanks 😊 

Each time I attempt to setup and pair my Quest3s I have a pop up window in the glasses which suggests "pair your headset with the Meta Horizon App to continue  and goes onto say open the latest app .......and provides a code if I have trouble pairing. The only other option at the bottom of the pop up window is headset managed by your organisation. No matter what I do I am unable to get around the window. I have attempted  2 full factory resets a software update and even removing the OVR files to restart. The Meta app suggests that my headset is active and connected. However with the window always up  in the glasses I am unable to load any VR games. 

Hi,I got my Quest 3S for Chrismas but i already had a Quest 2 and I played it for a very long time (1.75 years) and I didn't have stick drift on my Quest 2 but i've had my Quest 3S for less than 3 weeks and i've gotten a lot of stick drift in my left controller.Heres a couple games I play for intrest:VRFSBeat SaberBlobtownVRChat Premier Leauge PlayerDownshotPavlov ShackGhosts of TaborOnwardAmong Us 3DAny help would be great!

Hi,we purchased a gaming pc for our son so they he could connect it to his quest 2.  Currys advised us that this would connect to the quest 2.Sometimes we can link it & sometimes it doesn't-it states that the graphics card is not compatible even though it is. Managed to do it once but it kicked us out before we can get anything else done. We also have a cable that plugs into the computer and the quest two headset which states it can carry this out please help as we have a frustrated 10-year-old who would like to download code mods. https://www.currys.co.uk/products/gigabyte-a16-16-gaming-laptop-intel-core-i7-rtx-5050-1-tb-ssd-10286164.html

One day, randomly my Quest 3 randomly crashed. Under device info it says "Locked State: Locked". And I want it unlocked, I have all the credentials I need to prove that I own the headset.

Ho acquistato un visore meta quest 3s, che un amico ha usato per qualche giorno. Al momento di sincronizzare il visore con l'app, appare il messaggio che mi informa che il visore è connesso a un altro account. La linea wi-fi è la stessa, l'app è aggiornata, ho disconnesso il visore dall'account del mio amico, ho effettuato il reset alle impostazioni di fabbrica, ma il problema persiste. Il tasto meta sul controller destro non apre le impostazioni (dove potrei verificare ulteriormente la disconnessione dal primo account) ma mi riporta alla schermata in cui mi viene suggerito il codice per la sincronizzazione, come se niente fosse. 

it is b450i ac plus can i connect it with type a to typc adapter 

I recently got a refurb quest 2 and I did not send in the controllers because only my headset was broken when I turned on the headset its bringing me through the steps for a new headset I am stuck on the part where it tells me to pull out the plastic strips from the controllers but since i didn't send in the controllers I do not have those plastic strips please help me

Pantalla congelada en mis lentes oculus metaquest1..No me deja avanzar después de la página de seguridad de metaquest... Al parecer es el último paso pero ya no pude avanzar. Ayuda

As soon as I unboxed my brand new Meta Quest 3 and put it on for the first time, I noticed that the quality of the passthrough was VERY poor and grainy. I tried changing the lighting and cleaning the lenses, but none of it really helped. I've seen other people complaining about similar issues on forums. Some people have also posted photos of themselves using their phone camera for showing their passthrough quality, but my quality is WAY MUCH worse than theirs. I just wanted to make sure it isn’t just me, and if not, how to fix it.

I recently performed a factory reset on my Quest 2, and now I can’t pair it with the Meta Quest app at all. The headset turns on fine, but when I try to connect it, the app keeps showing “reconnecting” or “unable to connect”, and it never asks for a pairing code. I’ve tried: Restarting both the headset and my phoneClearing the Meta Quest app cache / reinstalling the appForgetting the device in Bluetooth and the appTurning Wi-Fi on/off on the headsetUsing Airplane Mode and just Bluetooth  Nothing works — it just keeps failing to connect. I’ve searched online and tried all the common fixes, but I still can’t get past the reconnect loop. Has anyone else experienced this, or does anyone have a working solution for a Quest 2 that won’t pair after a factory reset? Any help would be much appreciated! Thanks in advance.

No matter what I do the install says to repair meta horizon link. I have unisntalled reinstalled so many times and nothing. I see this has been broken for almost a month any fix or update?

My Meta Quest is stuck in a device registration loop after a factory reset.The Meta Quest app shows a device with a new device ID, but the Meta website shows no device at all.Because of this, I cannot link my account and I keep getting the following error:Error 1675012Operation: OCDeviceProfilesManagerSurfaceQueryMessage: Device ID must be specified explicitlyI need my device IDs manually cleared and re-registered.This cannot be resolved on my side.

I have a Sky Q router (UK internet provider) which I have connected to my pc to via ethernet. I want to connect my new dedicated TP-Link router via ethernet (to keep the strongest signal), it is set up as an access point, for me to connect my MQ3 to it via Wi-Fi, so that I can play Steam games streamed from my pc. I have been able to get it working both ways; 1, TP-Link to PC via ethernet, and 2, TP-link to Sky Router via ethernet - both worked at the time of testing but which is going to be better when other 'gadgets' get into the Wi-Fi mix on the Sky router - which would be the genuine 'dedicated router'?

Anybody else having issues charging a quest three as recently my USB port has just been constantly being disabled with a warning saying that there is moisture in the port my quest three is currently refusing to charge unless I use a normal USB charger. Is anybody else having this issue or just me? I feel like I’m going insane as my port is completely clean and my power bank was working with my headset before I updated it.

As the title says, when I try to cast from our Quest 3S to my phone (Samsung Galaxy 25 Ultra), video comes through fine but no audio is cast. Which is an issue, given that we're trying to watch my nephew play BeatSaber and can't hear the music. I've tried uninstalling & reinstalling the app, power cycling the headset and phone, ensured both are on the same wifi network, and making sure all software is up to date. I can't find a setting that'll affect it. Thanks for any help you can give!

A few days ago, my headset said that it couldn't connect and to try later. The library is spinning and won't open any data. I have done a restart, factory reset, and checked that I have the newest upset. The home screen software is glitchy at times. Does anyone have any other suggestions for me? 

Help me 

Trying to install horizon link and its completely softlocked itself. I've tried the repair tool and nothing happened. I cant go back nor can i progress the process. This is where it happened during the install. 

I purchased a second-hand Oculus - which, according to ChatGPT, is now called the Meta Quest 2?It's stuck in a cycle and not moving forward to allow me to use it. I downloaded Meta Horizon and connected the headset to my account. In the headset, it says " update 1 of 2 complete, continue in the meta quest app"However, the app doesn't appear to advance it. If I tap my device in the app, there's an option to tap "continue setup," but when I do, it repeats the pairing process and nothing changes or updates.i tried to use your support site to fix the problem myself but when it asks for my serial number, i put it in but it says the device is not recognised

I just updated to a meta quest 3 from a 2. I used airlink all the time with the quest 2 and for some reason it wont let me at all on the quest 3. I open the app and it says "connect your headset." I go in the headset and connect it to my pc and all that shows up is "finish setup on your computer" however nothing changes on the pc screen and i cant progress. I have tried restarting the PC, restarting the quest, uninstalling and reinstalling the app on pc, and using a USB cable instead of air link and all gave me the same result. I cant even do anything on the app in general, its stuck on the screen as soon as i open it and theres no back or skip button. Please help