VR Forums

So this usually started because i had a trial of Green Hell with 30 mins left, Quest 3s told me - No, You dont have any trial time left.Then i wanted to go Meta Support like it told in the Popup to maybe become my real 30 Mins playtime - No, Give us your Serial Number/Order ID/or Email you bought it with.Now i have 4 Serial Numbers, One is on the Headset, then the Controller Ones, On my Box are 2, One on top of another. None of them worked in the Site where i should put them in, Order ID No idea because i got mine off Amazon from META. No Idea what to do now

I recently got a Quest 3S and it has been very, very frustrating. I am unable to play a game for more than 10 minutes without the game or app crashing. The only games I play are eleven table tennis and walkabout mini golf; however, I have also seen the crashing while browsing the menus and in the Facebook app. Without fail, I will see the Meta logo and Meta Horizon OS logo at least once every 10 minutes. I tried filing an RMA but it is saying my device isn't connected to my account. I tried entering the serial number and it is saying that the device isn't eligible for support even though the warranty end date is 12/26/26. I’ve tried factory resetting, using the software update tool, and checking for updates on the headset. If anyone has any other troubleshooting ideas I’d love to try them.

Ist das normal das wen ich meinen Kopfhörer oder Headset mit der Quest 3 verbinde, um einen vernünftigen Sound zu haben, wen ich dann in Horizon World gehe, um mir ein Konzert anzugucken ist alles total Asynchron. Schalte ich das Bluetooth ab und nehme keinen Kopfhörer, ist alles wieder in Ordnung. Kann das nicht endlich mal behoben werden? Den wen ich mir schon ein Coldplay Konzert angucke oder andere, möchte ich doch wenigstens einen vernünftigen Sound haben und nicht diesen Mist über die eingebauten Lautsprecher, zum Spielen ausreichend, aber mehr auch nicht. 

Change back the homes, The current ones are horrible. No one plays horizon central unless they are 50 year olds or kids who just found out what a VR headset is. Bring back custom homes.

Because of performances issues, I factory reset my Quest 2 and now I'm totally unable to pair it with the Meta Horizon app.On the app, I still see the Quest 2 as paired even after uninstalling/reinstalling the app and if I try to add a device to have the pairing process, it finds it and ask for the pairing code, but it says "Unable to pair your headset, please try again. You may need to do a factory reset".So I tried a factory reset again, to no avail.

Every time I try buy a game I keep getting a message and I tried 4 different cards I even went and bought a 50$ card and claimed it and it still won’t let me make purchases  

I bought a Meta Quest 3S and signed up to a Meta Horizon account via a referral link from a friend. This has resulted in either of us receiving the £43 offered.Any help please guys?Thanks in advance :)

 Is there any way I can recover my Instagram account two months after deleting it?

Hello,I just received a Meta Quest 3s for Christmas. 12-25-25. This is my first meta device. The right controller thumbstick is faulty. The stick believes that it is stuck in the fully down position. It is physically free to move but does not register movement. It is not able to be calibrated. I have attempted cleaning with compressed air to no avail. This pretty obviously falls under the 1 year warranty. However, the warranty page in the meta quest app does not load. When I click the “Get Support” button I see a message that says “This page isn’t available right now. This might be because of a technical error that we’re working to get fixed. Try reloading this page.”. I have gotten this message for 4 days straight now. I attempted entering my device serial number into the Meta website instead but I get a message along the lines of “This device is not associated with this account” or “There are no devices associated with this account”. I’m not sure the exact verbiage.This is very

Hi yall. My son's Meta Quest 3s crashed the other day, and since then, I have been following all the Meta steps to try and fix it. Unfortunately, I've exhausted all troubleshooting, rebooting, sideloading, and even factory resetting the device to no avail. I've tried the last step, which is contacting support, yet when putting in the serial number, "apparently" support isn't available for said device... I'm at my wits' end.A little context. This started on December 31, but I was able to fix it by charging for a couple of hours, and then all was grand. However, as of Jan 1 (AM), the same thing happened. Sometimes you can see the room, and then it flashes, and the black screen of death appears. I've tried EVERYTHING now... I'm going to assume this is a software issue, as if it were a hardware issue, I shouldn't be able to see the room now and again. Urg, kids had it just over a year, so the warranty is no longer in play. Any help that isn't mentioned on the META site would be appreciated

The new home environment is just too many half baked features to justify replacing the home environment we had before. What used to be a simple environment you could change to different themes is now a clunky app that asks for users' attention, but provides so little it's as if it's training us to ignore it.Every time you enter the home whether it be closing Pass-though or exiting a game, it gives you a loading screen for Immersive Home. It makes it feel like it's trying to start up an app whenever you're closing one. What main menu anywhere does this? The old one certainly didn't and was much better for it!The menu for the home, the one used to change the scenery, is barren in terms of content. Maybe it makes changing the look easier since you don't have to navigate through settings, but there's also panels that talk about the room features that do nothing for the menu. They tell you about the mirror and the meta horizon portal objects, they seem like they should be buttons to toggle

I'm stuck on Pair your headset with Meta Horizon App.  It won't let me pair and I'm stuck completely! How do I switch Blue tooth on?

Meta Quest 3Sを購入しログインしようとするが、アカウントの確認時に登録したメールアドレスを入力しても以下の画面が表示され次へに行けない。 

I’ve set up two children’s accounts on the meta app and I can see both of them there. I pressed the linked with headset and chose my one, but it hung for ages on both accounts.  When I go into the headset I can’t see them.  I can’t seem to find how I get back to the screen where I have to load them onto the headset. Anyone know where this is?  Thnx

I got a bundle which included the Meta Quest 3 512gb v83, w/Ace, Staccato P and a Ace membership for Christmas from my darling wife and have been enjoying it. 
During my last session on the range in ACE I encountered a problem:
While I am standing facing downrange with both hands on the handset, muzzle pointed down and waiting for the start buzzer, my viewpoint suddenly rotates 180 and then I’m facing up-range.  Sometimes the 180 spin happens while shooting a stage.I don't think I'm touching any buttons, trigger or joy stick; what am I doing wrong to cause this behavior?Thanks for your help.

Hi, I bought my son quest 3 for Xmas, however he play game and it’s very cool, however when trying to access worlds we have this message “Your account is restricted at the momentDue to several violations against our Conduct in VR Experiences policy, you can't access Worlds.“I don’t get we definitely did not break any rules -any help please

Hello, I have a Meta Quest 3 which was working great with DCS World.   Today when I "Connect to PC" the Quest 3 displays the Quest Logo in VR but it does not show anything from the PC.   It sits with the logo and the three dots underneath.   I've tested the Link and it's connected (Cable). I've checked the settings and they al seem okay.   I checked DCS and it's set to VR but I get no VR in the headset.   Can anyone assist with this?   Thank you.

I've been trying to purchase a game on the Meta quest store for quite a while now using various methods. I've made new accounts to gift the game to my main, I've used quest cash, I've used different devices, yet I'm always met with this message. "Request Not Completed, We noticed something unusual, and for your security, this request couldn't be completed. Please try again later, or visit our help center."Please help!!! 

Omgosh, been trying to get into the game all day and I get stuck with other gamers waiting for it to load.  Don’t know how to contact the developer. 

I was trying to add my brother to my vr and he's made an account etc but it pops up saying something went wrong when I go to add a profile I don't know what to do

ive had him followed the day since i made my account and now i cant join calls with him in a group with him and he doesnt have me blocked and i cant follow him, he just got his meta quest 3 and we wanted to play some exclusive games and i cant call him, so i just unfollowed him and we thought that it would fix the problem but now we cant follow eachother.

he just got a meta quest 3 yesterday and i cannot call him anymore so i unfollowed him and he unfollowed me (we were on call on snapchat) and we tried to follow eachother again and it doesnt let us follow eachother anymore.

Meta Quest 3 updated to 8.3Hi, after a recent update my Accessibility menu has gone. The controls seem to be stuck in hand gestures, although the controllers work with some menus they do not operate correctly inside apps and games. A message pops up asking me to switch to controllers, which I can't do.Otherwise, both controllers work perfectly, but I did swap with a friend and pair his controllers with my headset. The problem is still there.

I restarted my meta quest 2 because it didn’t work and I did factory reset then when the vr started it says I must log in with work account but I don’t have a work account I only have the meta horizon account please can you help me with that 

Hi! I factory reset my Quest 2 recently due it starting to get buggy, and once I put in the 5 digit code on my phone to pair, it always said that it was unable to pair. I've done almost every solution I could find (factory reset the headset again, reset bluetooth, use another account), but nothing is working. I've seen a few discussions on the forums here too, but none of them really helped me (unless I missed something). I don't know if this is a problem on my end or Meta's end but I'd like to be able to play my games again soon.Thank you!