VR Forums

https://drive.google.com/file/d/1rZT59kzPqghP79tHic4ReusqrZp-xp0k/view?usp=sharingthats the video of the problem, first time using them, i turn it on, i see the tutorial for some seconds and then black screen for some seconds and it returns constantly. I cant use controllers, just vibrating not responding, i can cast and conect from my phone i see the same than i see in the visorSteps I’ve already tried to fix it:Factory Reset multiple times → did not solve the issue.Firmware reinstallation via Meta → also did not work.Full 10-hour charge with the original charger → no effect.Covering the proximity sensor to rule out the headset thinking it’s not on my head → no change.Casting to phone → https://drive.google.com/file/d/1rZT59kzPqghP79tHic4ReusqrZp-xp0k/view?usp=sharingVerified that the volume and sound overlay works correctly → system responds, i see volume UIOther important details:The screen works in recovery/BIOS mode, so it’s not a panel issue.

Hi Just spent whole day setting up quest 3nand I am about to give up...I have quest 3 and sucessfully paired in the Quest link. Then comes the setup and at pair in the horizon it hangs.. In the app hangs at  Looking for head set. Any help before I throw  this in the bin,,, ThanksEmil

so i had factory reset my headset to try and fix my controller drift like an idiot, which no didn't help, but now i cant even pair it with my meta account anymore. it just gives me the "couldn't pair with your headset" **bleep**.

My son has the meta quest 3s and he put a $60 gift card into the wrong oculus account which has only one email attached to the account. It shows on the app he has $60 but not on the meta quest. Is there a way to link the accounts so he can use the $60. They are only under one email but the profile name is different on the app to the actual oculus device. thanks for any help you can give. 

I had my son as a profile on my device, although we never really used it.  I deleted the profile from my device and removed it from my meta profile but it says it takes at least 30 days to process.  He'd like to use the same email that I used for that profile to setup his own device.  Is there any way to speed up the deletion process so that it releases the email?

Quest 3: Fifth time in two months both or one (usually left)  brick. Now the headset. All of the recommended troubleshooting did not work. I only use mine for boxing. I have an attached facemask w/ gel cooling (gimmick)this always seems to happen around time a new update is available. The left controller suddenly SOS.Why would it occur every time a new update is there, and it won't download the firmware or it will get to 100% but fail. Today, it wouldn't move past 0%.If it is software/firmware, why would it happen to some, not all?if not software, what then? I used controller covers. No covers. No difference. Never dropped. Maybe they knocked headset boxing but not with force.Sweat makes no sense. I do heavy sweat but this thing is marketed for exercise. It gets wiped often and handled with care.can anyone fathom a guess why this keeps happening? Holding controllers too tight? The velocity when boxing? I'm in the angry zone now. This is so ridiculous. Meta's refurbished

All the newer games that I haven gotten, when I start them they will close and say update in progress. I have updated it many times and it still won’t work.

I have the Quest 3 and am interested in streaming my game through OBS Studio. I found instructions here: https://www.meta.com/help/quest/1160309589204876/  -- "Cast from Meta Quest Link to OBS". If I use those instructions, does the stream get sent to Meta servers somewhere? Or is it all on my local machine?I have seen other instructions for using oculus.com/casting, but I don't want to use that, don't want my stream to go to another server.

my quest 2 shows me the pairing code but on my pc it doesn't  give me that pop up to type the code in. when i stop pairing it says on my pc i need to try again i am very confused help will be great.

I'm having a problem where opening Virtual Desktop changes my roomscale boundary to stationary. I don't want this.I contacted Meta Quest and Virtual Desktop, and the VD devs said that passthrough forces the boundary to change. I tried telling this to meta support, but they were unable to confirm or deny my question.So I come to this board to ask the same question. Does passthrough force roomscale boundary to switch to stationary? 

I keep having this issue where the boundary changes from roomscale to stationary when I open Virtual Desktop. I asked the devs, and they said it's on Facebook's side. I've had this issue in the past, and when troubleshooting the old way they originally said, that no longer solves the issue. How the hell do I solve this issue, and why can't I get in touch with a single person regarding this issue? Facebook's site only links me back to bot Q&A

Mars Invasion: Red Dawn desembarca en Quest con una propuesta directa: acción brutal, oleadas de arácnidos alienígenas y un gunplay ágil que combina espada y pistolas. Te cuento cómo rinde, qué ofrece y para quién merece la pena. (Quest 2/3/3S/Pro).Lee el análisis completo en la web de Zona The Gamers.https://zonathegamers.com/analisis-mars-invasion-red-dawn-meta-quest/

Anyone else had a complete battery fail? Meta have been absolutely useless in resolving it. Quest only 18 months old and hardly used. They offered me an option to buy a new one!! there is also no official complaints procedure. So not only do they provide faulty goods, they don’t take any responsibility for it and you cannot complain. Brilliant 

My quest 3s lens are a little scratched from what seems to be my eyelashes. I already did a comunity form but this one is if anyone can help me fill out a warrenty form. When i sign in it says no devices are linked to my meta account and when i enter in the serial number for verify other ways it says that it is not a serial number.  Also if any body has tips on filling out warrenty can you leave a comment

My Quest 3 was working fine until a couple of days ago and I use it almost daily.On trying to turn it on yesterday I am now stuck in with the following:I see a stack Meta Horizon OS logo for a couple of secondsI see the chip icon with arrow and a green progress bar which completesI see an animated spinning Meta Horizon OS logo for maybe 30-60 secondsThe screens go black, they are still powered on but not showing anything.It never gets any further than that.I have tried the following, none of them changes anything:Doing a hard rebootDoing a factory resetDoing a sideload of the most recent v79 update via USB, this downloads and installs fine giving no errors but the issue is still there afterwards.I see one other thread in this forum recently which sounds like the same issue but there was no responses on that one https://communityforums.atmeta.com/discussions/OtherTroubleshooting/most-recent-update-bricked-my-quest-3/1343071At this point I can't think of anything else to try other than t

Hi, I am trying to install horizons world app on my meta quest 2 to test out worlds created using meta horizons worlds desktop editor in VR. However, it seems that every time I try to install the app in the headset, it would get stuck in installing. A notification would popup and say that the installation is complete and ready to use, but when I try to open it it closes and shows it is still installing again.Advice on how to fix this would be appreciated.

It's on the latest firmware.  Meta Quest Link software was updated yesterday.  Haven't used it for a week.  Worked fine for several weeks. Tried it today and could not get it to link in spite of numerous headset and computer reboots.  Tried disconnecting headset, rebooting computer, rebooting headset, reconnecting headset, tried a couple of times -- no joy. Tried several different USB ports, tried a different cable (the official Meta cable), no luck. I guess a firmware or software update broke it, again. Mega frustrating.

Bonjour je suis nouveau possesseur d’un meta quest 3s. j’ai créé mon compte méta, et lorsque j’essaie de télécharger une application ou un jeu sur le store il m’indique un message d’erreur : erreur lors de l’envoi de la requête. J’ai fait toutes les mises à jour mais rien ne change.Une idée ?Merci d’avance pour vos réponses.

I want to remove my meta account from headset which is no longer in use and i don't have the device too. please help me, how can i remove my delete the device from my account 

Hello,We are having trouble getting a 2nd profile onto our Oculus Quest 2. We have gone to Profiles and tried logging in to my son's instagram/meta account and we get the error that says "Your instagram account is in another account center with another meta account. You need to remove it from that account center before adding it to another".  My son unlinked his instagram acount from his facebook account and we still get this error.What are we doing wrong? Please help!Thank you,Heather

Since this update, randomly and intermittently...I will try to set up a Link connection with cable, and the purple void will just come up and sit there endlessly or fail.  Or the at the settings menu, the system will simply refuse to acknowledge that there is a PC connection for me to use.I end up having to reboot the headset and / or restart the Oculus service.Nothing but problems for me with this update I'm afraid resulting in much wasted time and frustration.

when i try to link it to my pc with a cable it sometimes takes 10+ minutes sometimes doesnt connect at all sometimes it says pc disconnected while connecting or sometimes it connects but no app on the pc works i tried numerous different cables my drivers are updated the ap pis updated i tried redownloading everything its practically unplayable now it takes 2 to 3 hours to get it to working

I broke my joystick due to hitting my couch too hard. For some reason my menu button started malfunctioning in my left controller . I’m not sure if warranty can cover this please let me know.

I am trying to purchase game add on(s) for my child's supervised account.The game in question is "Sail", but it happens with others as well.I receive an email to review the request in the Family Center.After allowing access to the app by clicking Allow and purchase I get a notification toLeave Family Center and purchase app in Meta Horizon Store.I click Got to Store, which immediately brings up the This page isn't available. The link may be broken...etc.Using my mobile device, when clicking the View request email link, the Meta Horizon app is launch and just sits on the main page with the ability to review the request or initiate the purchase.All notifications are turned on, the app and all the devices are all running the latest updates.Any help would be appreciated

I use Quest 3 2 usersWhen the headset is started not by the administrator in his home environment sees through the "windows" the admin's home environment, restart or shutdown does not helpSometimes the "portal" zone becomes static - and 2nd user can pull out the windows from this block